IT Service Status Page
Datacentre Outage affecting several centralised IT services
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 13:53 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 13:48 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 11:22 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 10:31 BST
Update - We are currently aware of issues with the performance of and/or accessing the following services:

ACS Journal
Xerte
Alma
Printing (MFDs)
Oracle EBS
SIMS
Matlab
Profiles Service
Brokered desktop (Horizon)
Library Laptop Lockers
Business Objects
Jun 30, 2025 - 10:29 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 09:12 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 09:11 BST
Investigating - We are currently experiencing an ongoing data centre outage affecting several centralised IT services, including Horizons. Our teams are actively working to resolve this as a priority.
Jun 30, 2025 - 08:22 BST
Email: Outlook classic desktop error when setting automatic replies on shared mailboxes
Identified - Some users may encounter an error when attempting to set an automatic reply (also sometimes called an out-of-office) for a shared mailbox using the Microsoft Outlook classic desktop app.
If affected, the error message states that the reply settings cannot be displayed because the server is currently unavailable.

This issue has been raised with Microsoft, and in the meantime those affected can use Outlook on the web instead via a browser to perform the action.
Jun 26, 2025 - 13:54 BST

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Degraded Performance
Email & Calendar (Outlook) Degraded Performance
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Major Outage
Business Objects Major Outage
Business Intelligence Operational
Computers, Software, & Printing Major Outage
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Partial Outage
Published Applications (Horizon) Major Outage
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Major Outage
Financial and Procurement System (Oracle-EBS) Major Outage
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Major Outage
PeopleXD (Core HR) Operational
SIMS (Admin) Major Outage
Library Systems Major Outage
Electronic Resources ? Operational
Library Management System (ALMA) Major Outage
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 2 July 2025 Jul 2, 2025 08:00 - Jul 3, 2025 00:00 BST

What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 2 July 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Posted on Jun 20, 2025 - 10:57 BST
Jun 30, 2025
Sir Martin Evans West (Services at risk)
Resolved - This incident has been resolved.
Jun 30, 15:48 BST
Update - We are continuing to work on a fix for this issue.
Jun 30, 13:07 BST
Identified - We have been informed of a potential issue with the air conditioning unit in the Sir Martin Evans (West) Building. Estates are currently investigating; however, power to the LAN room may be interrupted, causing possible network outages in the location.

We will post more information here when we have it.

Adrian Williams - Service Manager
Jun 30, 13:04 BST
Jun 29, 2025

No incidents reported.

Jun 28, 2025
Hawk (University Supercomputer Service) – Planned Maintenance on Friday 27 June 2025
Completed - The scheduled maintenance has been completed.
Jun 28, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 08:00 BST
Scheduled - What is being done?
ARCCA are migrating part of the Hawk supercomputer hardware from the Redwood datacentre, as part of preparations for launching the new Falcon HPC service.

When is this being done?
Friday, 27 June 2025.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Key Information:
• Job reservations will be applied to the affected partitions from Wednesday, June 25th, to prevent new job submissions and ensure a smooth transition.
• The migrated hardware will remain unavailable until Falcon formally launches later this summer, following both acceptance testing and a pilot service phase.
• As a precaution, the entire Hawk service should be considered “at risk” on June 27th while the migration takes place.
• The main Hawk service will remain operational and will not be fully retired until after Falcon is launched – current estimate for Falcon launch is August.

The following Hawk partitions and associated hardware are due to be retired (from Hawk) and migrated on June 27th:
• gpu_v100 (13/14 of the V100 GPU nodes will be moving. One node will remain for urgent deadline requirements)
• compute_amd (50% of the nodes will remain - 32/64 AMD nodes will be moving)
• c_compute_cg1 (ser cymru compute but not login)
• c_compute_physics1
• c_compute_chemy3
• c_compute_chemy4
• STAR formation system

We recognise that this Hawk batch migration comes with limited advance notice and may cause some disruption to advanced research computing work, particularly given the current uncertainty around the precise timeline for the Falcon launch. Unfortunately, the timing is shaped by several external dependencies including the need to coordinate with our supplier.

We will continue to provide updates on Falcon's progress, including specific launch timelines and details on how to register for the new service in due course. If you have any questions or concerns, please don’t hesitate to contact arcca-help@cardiff.ac.uk

Why is this being done?
This work forms part of preparations for launching the new Falcon HPC service.
Jun 20, 10:55 BST
Jun 27, 2025
Jun 26, 2025
Android Devices - Connecting to Eduroam Wi-Fi
Resolved - This incident has been resolved. We apologise for any inconvenience this may have caused.
Jun 26, 13:48 BST
Identified - Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App.

To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions.

We have informed Hewlett-Packard of this issue, and they are trying to resolve it.
Mar 14, 10:29 GMT
Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025
Authentication Issues
Resolved - This incident has been resolved.
Jun 23, 11:48 BST
Investigating - We are aware of an issue causing login and performance issues to some University services and file store, including shared drives. This is being investigated.
Jun 18, 11:13 BST
Email: Malicious eml file attachment
Resolved - Various different forms of scam email will continue to be received by members of the University, including ones with malicious eml files attached.
You are encouraged to familiarise yourself with good practise on scrutinising emails to make an informed judgement on the trustworthiness of incoming emails. For more information, search the Intranet for scam emails
Jun 23, 10:05 BST
Monitoring - We have identified a series of emails being sent to members of the University which contain a malicious eml file attached.
The subject of the email and the name of the attached file can vary, but the attached file ends in .eml
If the malicious eml file is opened it can affect your email and also trigger a mutated version of the email to be sent on to your contacts.

Steps have been taken to mitigate and intercept delivery of these emails, but if anyone receives an unexpected email particularly with an eml file attached they should not open the attachment and should report the email using the Report button.

If anyone opened the eml file attachment they should contact the IT Service Desk by telephone without delay.

More information on scam messages, how to spot them, and what action to take, is available by searching on the Intranet for "scam messages"
Jun 10, 10:33 BST
Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Jun 17, 2025
Mahara
Completed - The scheduled maintenance has been completed.
Jun 17, 13:04 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:30 BST
Scheduled - Mahara

What is being done?
Upgrade to the Mahara service by our cloud hosting suppliers. 

When is it being done?
Tuesday 17 June, 08:00 - 21:00

Who will this affect?
All users of the Mahara service.

How will this affect users of the service?
The Mahara service will be unavailable during the stated period.

Why is it being done?
In order to implement new features and to remain fully supported.
 

Paul Jones - Service Manager
Jun 17, 09:17 BST
Jun 16, 2025
Firewall Migration - All IT services at risk
Completed - The scheduled maintenance has been completed.
Jun 16, 03:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 17:31 BST
Scheduled -

Firewall Migration - All IT services - Saturday 14th June 2025


 
What is being done?
This forms part of a wider piece of work to migrate all IT services onto new firewalls.

When is it being done?
The work was completed between 07:00 and 17:30 Saturday, 14th June 2025.

Who will be affected?
All users.

How will this affect service users?
Following today's work the VPN service remains at risk. Therefore, all services that require VPN access are also at risk.

Why is it being done?
This forms part of ongoing network maintenance and service improvements.
Jun 14, 17:30 BST
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