Cardiff University Status

All Systems Operational

Communication & Collaboration Operational

Desktop Telephony Operational

Email & Calendar (Outlook) Operational

Microsoft Teams Operational

Netcall (Call Centre functionality) Operational

Skype for Business (Telephony & Instant Messaging) Operational

Yammer Operational

Zoom Operational

Computers, Software, & Printing Operational

Desktop, Laptops, & Mobile devices Operational

Printing, Copying, & Scanning Operational

Published Applications online (Horizon) Operational

Remote PC Access (Horizon) Operational

File Storage Operational

Home & Shared drive (H: & S:) Operational

OneDrive for Business Operational

Finance Systems Operational

Financial and Procurement System (Oracle-EBS) Operational

Help & Support Operational

Service Desk Support (IT single point of contact) Operational

IT Portal (Self Service ticket logging) Operational

Student Enquiry (GECKO) Operational

LinkedIn Learning Operational

HR & Student Record Systems Operational

PeopleXD (Core HR) Operational

SIMS (Admin) Operational

Library Systems Operational

Electronic Resources Operational

Library Management System (ALMA) Operational

LibrarySearch (Primo) Operational

Reading Lists (Leganto) Operational

Network Operational

Wired Network Connectivity Operational

Wireless Network Connectivity Operational

Virtual Private Networks (VPN) Operational

Public Website & Intranet Operational

Public Website (Squiz) Operational

Intranet (Squiz) Operational

Research Operational

ARCCA Processing and Analysis (Hawk) Operational

ORCA & Manage My Publications Operational

Research Data Store Operational

Research Portal (Converis) Operational

Room & Equipment Bookings Operational

Resource Booker Operational

Room Bookings (Syllabus Plus / Scientia) Operational

Student Systems Operational

Blackboard Collaborate Operational

Learn Plus (Panopto) Operational

Mahara Operational

Residences Student Portal (Accommodation) Operational

Student App Operational

Student Records (SIMS Online) Operational

Student Timetable Operational

Turnitin Operational

VLE (Learning Central) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Student Records (SIMS) Dec 5, 2022 07:00-08:00 GMT

Student Records (SIMS)

What is being done?
Upgrade to the database infrastructure underpinning the Identity Management system which links to the Student Records (SIMS) service.

When is it being done?
From 07:00 - 08:00, Monday 5th December.

Who will this affect?
All users of the Students Records (SIMS) service.

How will this affect users of the service?
The Student Records (SIMS) service, accessed via both SIMS Online and client, will be unavailable for use. This is a precautionary measure whilst the aforementioned work is being undertaken.

Why is it being done?
To ensure that the underpinning databases are running a supported version.

Paul Jones - Service Manager
Posted on Nov 30, 2022 - 08:15 GMT

Hawk (University Supercomputer Service) Dec 7, 2022 08:00 - Dec 8, 2022 00:00 GMT

Hawk (University Supercomputer Service) - Planned Maintenance on Wednesday 7 December 2022

What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 7 December 2022. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Posted on Nov 25, 2022 - 10:10 GMT

Student Records (SIMS) Dec 9, 2022 12:00 - Dec 12, 2022 12:00 GMT

Student Records (SIMS)

What is being done?
Upgrade to Student Records (SIMS) service.

When is it being done?
Friday 9th December, 12:00 (midday) to Monday 12th December, 12:00 (midday).

Who will this affect?
All users of the Student Records (SIMS) service.

How will this affect users of the service?
The Student Records (SIMS) service, via both SIMS Online and SIMS Client, will be unavailable.

Why is it being done?
Upgrade of system to ensure the service remains fully supported by the suppliers.

Paul Jones - Service Manager
Posted on Nov 30, 2022 - 08:29 GMT

Past Incidents

Dec 2, 2022

No incidents reported today.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Web Print and Follow-Me printing

Resolved - Please note the following service has been restored:

Web Print and Follow-Me printing

The issues affecting printing have been resolved. Engineers are monitoring the service.

Please note that at busy times there may be a delay in processing WebPrint jobs. The fastest service is available by printing from any Library PC directly.

IT Service Management
Nov 25, 10:03 GMT

Investigating - University IT are aware of an issue with Web Print and Follow-Me printing services in the Libraries and open access computer rooms. Printing is generally working but is slower than normal. Technical staff are investigating.

An update will be provided as soon as more information is available.
Nov 24, 16:18 GMT

Nov 24, 2022

Research Data Store – Security Upgrade - Thursday 24th November 2022

Completed - The scheduled maintenance has been completed.
Nov 24, 10:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:30 GMT

Scheduled - What is being done?
A security upgrade will be implemented.

When is this being done?
This will take place between 08:30 to 10:30 on Thursday 24th November 2022.

Who will be affected?
We recommend that you do not use the RDS during the above period; or, if you need to use the RDS, please save your work regularly between these times.

How will this affect users of the service?
There is a very small chance that a file change will not be saved if it coincides with the above upgrade, hence we recommend saving work regularly or not using the RDS during this time.

Why is this being done?
This upgrade is being done to maintain security on the Research Data Store.

Christopher Dickson - Service Manager
Nov 16, 12:20 GMT

Nov 23, 2022

Skype for Business Telephony

Resolved - This incident has been resolved.
Nov 23, 08:51 GMT

Monitoring - Service has been restored to Skype for Business; users are now able to access the service remotely without the need to use a VPN. Will continue to monitor service.
Nov 7, 15:10 GMT

Investigating - We are currently investigating issues with Skype for Business telephony off campus, possibly only on Windows devices.
Users are advised to use GlobalProtect VPN in the meantime which appears to solve the issue.

Symptoms are that the Skype for Business client does not log in unless the VPN is running.

Apologies fort any inconvenience this may be causing.
Nov 4, 14:35 GMT

Nov 22, 2022

WebPrint & Follow-Me Printing

Resolved - The work to upgrade the Follow-Me print service has completed and the service, including Webprint, has been restored.

Thank you for your patience whilst this essential maintenance work was completed.
Nov 22, 21:19 GMT

Web Print: Unable to print PDF documents

Resolved - The upgrade has now completed, and the service restored.

Thank you once again for your patience.
Nov 22, 21:02 GMT

Update - THE FOLLOW-ME PRINTING SERVICE, INCLUDING THE ABILITY TO PRINT DIRECTLY FROM LIBRARY COMPUTERS WILL BE UNAVAILABLE FROM 1PM - 7PM TODAY.

A reminder that the technology underpinning the Follow-Me printing service is being upgraded TODAY from 1pm - 7pm. The work is intended to resolve instability issues with the print service and restore the ability to print PDF documents.

This page will be updated as soon as the service is restored, and you can click 'subscribe' at the top of this incident box to receive push updates by email or text.

We apologise for the disruption to this service whilst this work is completed.
Nov 22, 08:32 GMT

Identified - With apologies for the short notice, the work to resolve the ongoing printing issues is scheduled to take place TOMORROW 22ND NOVEMBER, from 1PM - 7PM.

Due to the work involved ALL FOLLOW ME PRINTING. INCLUDING PRINTING DIRECTLY FROM LIBRARY COMPUTERS, will be unavailable during the upgrade, anticipated to be between 1pm and 7pm 22nd Nov.

Thank you for your patience whilst this work is completed, especially given the short notice for the work to be completed.
Nov 21, 16:02 GMT

Investigating - The Web Print service (the ability to upload documents and collect at a later time) is currently unable to print PDF formatted documents. Other types of documents are printing without issue.

Engineers are working to resolve the incident, and in the interim the following workarounds are suggested:

(1) RECOMMENDED - print the document directly to the printer from an Open Access computer in a library or the Julian Hodge study Centre (you may need to email the document to yourself to be able to access it from the open access computer).

(2) Consider changing the format of the document - e.g. Open the PDF document in MS Word, saving and printing the document as a Word document - Please Note: this may impact the formatting of the document, meaning option (1) may be preferred.

We apologise for the disruption to this service.
Oct 26, 11:43 BST

Nov 21, 2022

Nov 20, 2022

No incidents reported.

Nov 19, 2022

Wireless networking - specific locations

Completed - The scheduled maintenance has been completed.
Nov 19, 04:01 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:01 GMT

Scheduled -

Wireless networking

What is being done?
Our support partner, Circle IT, are applying a change to wireless networking in specific areas across campus.

When is it being done?
Between 01:00 and 04:00 Saturday, 19th November 2022.

Who will this affect?
All users of wireless networking in new buildings or locations migrated via the network refresh programme. These include CSL, Abacws, sbarc and other locations migrated such as Music, Halls of Residence etc.

Please note - this is not an exhaustive list.

How will this affect users?
During the stated window there will be disruption to wired networking lasting up to 1 minute.

Why is it being done?
This first step aims to resolve 2-way audio issues relating to Teams/Skype calls.

Kevin Villis – Service Manager
Nov 18, 14:27 GMT

Nov 18, 2022

Follow-Me printing

Resolved - The issue with the Follow-Me printing service has now been resolved. If staff or students continue to experience problems they should contact the IT Service Desk.
Nov 18, 15:13 GMT

Monitoring - The issues affecting Follow-Me printing have been resolved. Engineers are monitoring the service.
Nov 18, 14:34 GMT

Investigating - University IT are aware of an issue with the Follow-Me printing service and technical staff are currently investigating.

An update will be provided as soon as more information is available.
Nov 18, 14:23 GMT