Investigating - We have identified an issue with licensing for Zoom Webinars where some users who have been allocated a license appear to no longer be able to use the Zoom Webinar functionality. We are in the process of investigating this.
If you need to use the Zoom Webinar functionality within the next few days, could I please ask you to check whether you can still access this functionality as soon as possible. If you find you cannot access Zoom Webinars, then please log a call with the IT Service Desk for us to address this issue individually whilst working towards a wider solution.
Identified - We have been made aware that some users who previously had full delegate access to another mailbox have found that they no longer have permissions to everything within that mailbox.
This seems to have only affected a small number of users & mailboxes, and investigations continue in partnership with Microsoft into the root cause.
Anybody finding they no longer have full permissions in a mailbox they have been granted delegated access to is advised to contact the mailbox owner to request that they grant them full delegate access again, which should resolve the issue.
What is being done? ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.
When is this being done? This will next take place on Wednesday 5 April 2023. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.
Who will be affected? All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.
How will this affect service users? Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.
Why is this being done? Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Christopher Dickson - Service Manager Posted on
Mar 24, 2023 - 09:47 GMT