Investigating - University IT are aware of an issue affecting Scientia/Syllabus+, specifically users are unable to login to the 23/24 partition. This also impacts on Resource Booker where this service will not accept bookings for 23/24.
We are working with our suppliers to resolve this.
Apologies for any disruption this is causing.
Jul 26, 2024 - 11:53 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 2024 - 07:30 BST
Scheduled - What is being done? As part of a phased rollout, we will be updating the firmware and configuring the language settings to provide Welsh as an option on the remaining compatible Konica MFD (Multifunctional Devices) across campus.
When is it being done?
• From Monday 22nd July to Friday 26th July, inclusive, the devices will be batched, with each batch completed on a different day. Where a school/department has more than one device on our list we have split the devices up into different batches to ensure you will always have at least one functional device. • The work will consist of a firmware update on the morning of your device’s allocated day. These updates will start from 7.30am with the majority completed by 9am. • A list of printers affected and dates was circulated as part of an email to all schools on 15-07-2024. • From Monday 29 July to Friday 2 August inclusive, a Konica engineer will be onsite to resolve any outstanding issues experienced during the Welsh language upgrades and previous connectivity testing. The project will be in touch with key stakeholders in the schools/deps of affected devices directly to agree arrangements around the engineer visit. Any disruption should be minimal.
If your device is not on our list as mentioned above, then it is either incompatible with the Welsh language settings/ firmware upgrade and excluded from the rollout, or has already been done in the previous phase of the rollout.
Who will this affect? All Staff using the Konica MFDs in the above buildings at the advertised dates and times.
How will this affect service users? During the update, a message will show on the control panel of the MFD to say that it is being remotely administered and to not turn off. First the update will download onto the device. This will take around 30 minutes during which time the device will continue to work as normal. It will then automatically reboot (5 minutes) to install the update. During the reboot the device will not be operational.
Why is it being done? As part of the bilingual MFD rollout.
Please contact Lisa Megraw (MegrawL@cardiff.ac.uk), Senior Project Manager, if you have any questions or concerns.
Jul 22, 202407:30 - Aug 2, 202409:30 BST
Communication & Collaboration
Operational
Desktop Telephony
Operational
Email & Calendar (Outlook)
Operational
Microsoft Teams
Operational
Netcall (Call Centre functionality)
Operational
Skype for Business (Telephony & Instant Messaging)
Operational
Yammer
Operational
Zoom
Operational
Corporate Reporting, Data and Analytics
Operational
Business Objects
Operational
Business Intelligence
Operational
Computers, Software, & Printing
Under Maintenance
Desktop, Laptops, & Mobile devices
Operational
Printing, Copying, & Scanning
Under Maintenance
Published Applications (Horizon)
Operational
Remote Access to a Campus Computer
Operational
File Storage
Operational
Home & Shared drive (H: & S:)
Operational
Microsoft Cloud Storage
?
Operational
Finance Systems
Operational
Financial and Procurement System (Oracle-EBS)
Operational
Help & Support
Operational
Service Desk Support (IT single point of contact)
Operational
IT Portal (Self Service ticket logging)
Operational
Student Enquiry (GECKO)
Operational
LinkedIn Learning
Operational
HR & Student Record Systems
Operational
PeopleXD (Core HR)
Operational
SIMS (Admin)
Operational
Library Systems
Operational
Electronic Resources
?
Operational
Library Management System (ALMA)
Operational
LibrarySearch (Primo)
Operational
Reading Lists (Leganto)
Operational
Network
Operational
Wired Network Connectivity
Operational
Wireless Network Connectivity
Operational
Virtual Private Networks (VPN)
Operational
Public Website & Intranet
Operational
Public Website (Squiz)
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Intranet (Squiz)
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Research
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ARCCA Processing and Analysis (Hawk)
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ORCA & Manage My Publications
?
Operational
Research Data Store
?
Operational
Research Portal (Converis)
?
Operational
Room & Equipment Bookings
Partial Outage
Resource Booker
Partial Outage
Room Bookings (Syllabus Plus / Scientia)
Partial Outage
Resolved -
This incident has been resolved.
Jul 22, 10:16 BST
Monitoring -
Both the Campaign Monitor and Alma (LibrarySearch) login issues are now resolved.
We will continue to monitor, but currently believe no IT systems are now impacted by this issue.
Jul 19, 15:22 BST
Identified -
University IT has identified two issues caused by the global IT outage:
Campaign Monitor, used for large scale communication and newsletters, is currently reporting intermittent issues accessing the service.
Alma (LibrarySearch), those logging in with an internal account (barcode and password) are unable to login. This affects some NHS users and Cardiff University community borrowers. Note: Those accessing with their standard University account should be unaffected.
Jul 19, 11:02 BST
Investigating -
University IT are aware of the global IT issues being reported in the media. Currently we are not aware of any impact on University systems, and all services remain operational.
IT engineers are continuing to investigate any possible impact on the University, and updates will be provided here when available.
Jul 19, 09:41 BST
Resolved -
This incident has been resolved.
Jul 22, 08:38 BST
Monitoring -
Mains power has been restored and the network infrastructure is operating as normal. The university's wireless networks are now available in Main Building.
We apologise for any inconvenience this caused.
Jul 19, 16:08 BST
Update -
We continue to work on fixing this issue, however, the Wi-Fi service is still unavailable in this area. Power to the local LAN room is still offline, and Estates are working on a solution.
Jul 16, 16:23 BST
Update -
Wired connectivity has been restored, however Wireless service is still unavailable.
Jul 9, 14:05 BST
Identified -
University IT is aware of an issue with the University Network and technical staff are currently investigating.
Large Parts of the Main Building South Wing are affected.
Further updates will follow as more information becomes available.
We apologise for any inconvenience this is causing.
Jul 9, 09:44 BST
Monitoring -
Microsoft have identified the necessary fix, and are in the process of deploying it across their considerable infrastructure.
Once the fix has finished deploying, and following a period of monitoring to ensure its effectiveness in remediating the issue, Microsoft will provide a further announcement in due course to indicate that the incident is resolved. We will provide an update on this as soon as possible.
Jul 9, 10:16 BST
Identified -
Microsoft have confirmed that an issue with Outlook desktop can intermittently affect some users, preventing them from updating or cancelling calendar entries.
As a temporary workaround, users can utilise Outlook on Web which is not affected by this.
Please note that whilst the New Outlook desktop client is also not affected, it is still being developed and can cause issues with certain functionality such as interacting with shared mailboxes or delegated access.
Jun 28, 11:47 BST