Cardiff University Status

Manage My Publications (MMP)

Investigating - We are currently investigating an issue with Manage My Publications, the research publications quick deposit application. The link to Web of Science in MMP is currently broken, and this is hampering upload of publications data to ORCA from Web of Science. Other MMP deposit functionality appears to be unaffected.

An update will be provided as soon as more information is available.
Mar 18, 2025 - 09:57 GMT

Android Devices - Connecting to Eduroam Wi-Fi

Identified - Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App.

To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions.

We have informed Hewlett-Packard of this issue, and they are trying to resolve it.
Mar 14, 2025 - 10:29 GMT

Communication & Collaboration Operational

Email & Calendar (Outlook) Operational

Microsoft Teams Operational

Netcall (Call Centre functionality) Operational

Telephony (Microsoft Telephony) Operational

Yammer Operational

Zoom Operational

Corporate Reporting, Data and Analytics Operational

Business Objects Operational

Business Intelligence Operational

Computers, Software, & Printing Operational

Desktop, Laptops, & Mobile devices Operational

Printing, Copying, & Scanning Operational

Published Applications (Horizon) Operational

Remote Access to a Campus Computer Operational

File Storage Operational

Home & Shared drive (H: & S:) Operational

Microsoft Cloud Storage Operational

Finance Systems Operational

Financial and Procurement System (Oracle-EBS) Operational

Help & Support Operational

Service Desk Support (IT single point of contact) Operational

IT Portal (Self Service ticket logging) Operational

Student Enquiry (GECKO) Operational

HR & Student Record Systems Operational

PeopleXD (Core HR) Operational

SIMS (Admin) Operational

Library Systems Operational

Electronic Resources Operational

Library Management System (ALMA) Operational

LibrarySearch (Primo) Operational

Reading Lists (Leganto) Operational

Network Degraded Performance

Wired Network Connectivity Operational

Wireless Network Connectivity Degraded Performance

Virtual Private Networks (VPN) Operational

Public Website & Intranet Operational

Public Website (Squiz) Operational

Intranet (Squiz) Operational

Research Degraded Performance

ARCCA Processing and Analysis (Hawk) Operational

ORCA & Manage My Publications Degraded Performance

Research Data Store Operational

Research Portal (Converis) Operational

Research Data Repository (Figshare) Operational

Room & Equipment Bookings Operational

Resource Booker Operational

Room Bookings (Syllabus Plus / Scientia) Operational

Student Systems Operational

Learn Plus (Panopto) Operational

Mahara Operational

Residences Student Portal (Accommodation) Operational

Student App Operational

Student Records (SIMS Online) Operational

Student Timetable Operational

Turnitin Operational

VLE (Learning Central) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 19, 2025

No incidents reported today.

Mar 18, 2025

Email: Unexpected failure messages affecting some users

Resolved - Microsoft has applied their updated fix to almost all of the infrastructure, and consider normal service to be restored for almost all users.

They do report that a small quantity of equipment is taking longer to receive the fix, so if you are still impacted by this issue please seek assistance by contacting University IT.
Mar 18, 09:35 GMT

Update - Microsoft have successfully completed testing the latest iteration of their fix, and are now deploying it.
They will provide the next update at 8pm Monday 17 March 2025
Mar 17, 16:15 GMT

Update - Microsoft continue to develop and improve their fix as they uncover additional complications to the issue.
They will provide their next update at 4pm Monday 17 March 2025
Mar 17, 11:02 GMT

Update - Microsoft completed rolling out their fix, but subsequently discovered that there was an additional aspect to the issue which resulted in the same symptoms, and are now developing an additional fix for this also.

Microsoft will provide a further update at 6:30pm Friday 14 March 2025
Mar 14, 09:24 GMT

Monitoring - Microsoft have partially deployed their fix, and expect full service to be restored for all users by the time of their next update at noon on Thursday 13 March 2025
Mar 13, 09:53 GMT

Update - Microsoft have updated that they have encountered an issue in deploying their fix, which is delaying the resolution.
They will provide a further update at 5pm Wednesday 12 March 2025
Mar 12, 09:34 GMT

Identified - Microsoft have informed us that a small number of users have been impacted by a bug which can prevent them from being able to successfully send or receive emails.

If you are affected by this issue, you may find that when you send an email you receive an automatic reply saying your message could not be delivered, and it will mention an error "554 5.6.0 Corrupt message content". Similarly, other people sending you emails may also find that it is not delivered to you.

Microsoft are preparing to deploy a fix for this issue, and will have more information at their next update at 6pm on Tuesday 11 March 2025 on how long it will take to fully restore service to those affected.
If you are affected by this issue, consider temporarily using alternative communication methods such as Microsoft Teams messages, until Microsoft can restore full service.
Mar 11, 10:16 GMT

Mar 17, 2025

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

Unresolved incident: Android Devices - Connecting to Eduroam Wi-Fi.

Mar 13, 2025

Mar 12, 2025

Library Chat (Instant Messaging Service) and Bomgar Remote Support – 12/03/2025

Completed - The scheduled maintenance has been completed.
Mar 12, 15:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 13:00 GMT

Scheduled - What is being done?
The Library Chat service and Bomgar Remote Support will be unavailable while an essential upgrade takes place.

When is this being done?
On Wednesday 12th March between 13:00 and 15:00 hours.

Who will be affected?
All users of the Library Chat service and Bomgar Remote Support.

How will this affect service users?
During this time, Library Chat service will be unavailable and IT service users will be unable to initiate remote support sessions via Bomgar Remote Support. We would advise IT staff not to schedule any support that requires Bomgar during this time.

Support staff users of the service in University IT and Library Service are recommended to install the upgraded Representative Console from Cardiff Apps, as soon as is convenient after the upgrade, so that it is ready for use.

Why is this being done?
This is the rescheduled software upgrade which was originally planned for 26 February. This service outage is necessary to allow an upgrade to the Bomgar system, to bring us in line for support.

Further information
Library Chat is an online instant messaging tool that enables service users to connect with a member of staff in the University Library Service. For more information, please see the Intranet for staff or students.

Bomgar Remote Support is a secure tool used for IT support.
Mar 5, 12:05 GMT

Mar 11, 2025

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

Processing calls within the Service Desk tool - ASM

Resolved - The issue regarding ASM email processing has now been resolved.

Apologies for any inconvenience caused.
Mar 7, 09:04 GMT

Monitoring - On 18th February ASM, the system used by IT, Finance, Registry Operations, HR and Payroll to process service tickets experienced a technical error.

This has led to a delay in processing a number of tickets, and delay in processing emails sent and received by ASM.

It is anticipated all emails will be processed in due course, however if you cannot wait for this processing to complete, you are asked to log a new ticket, adding whatever detail you are able to provide.

University IT wish to apologise for any delay and inconvenience this incident has caused.
Feb 21, 16:49 GMT

Mar 6, 2025

Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 5 March 2025

Completed - The scheduled maintenance has been completed.
Mar 6, 00:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 08:00 GMT

Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 5 March 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Feb 20, 17:23 GMT

Mar 5, 2025