Investigating - We have identified an issue with licensing for Zoom Webinars where some users who have been allocated a license appear to no longer be able to use the Zoom Webinar functionality. We are in the process of investigating this.

If you need to use the Zoom Webinar functionality within the next few days, could I please ask you to check whether you can still access this functionality as soon as possible. If you find you cannot access Zoom Webinars, then please log a call with the IT Service Desk for us to address this issue individually whilst working towards a wider solution.

Paul Jones – Service Manager
Mar 28, 2023 - 15:27 BST

Identified - We have been made aware that some users who previously had full delegate access to another mailbox have found that they no longer have permissions to everything within that mailbox.

This seems to have only affected a small number of users & mailboxes, and investigations continue in partnership with Microsoft into the root cause.

Anybody finding they no longer have full permissions in a mailbox they have been granted delegated access to is advised to contact the mailbox owner to request that they grant them full delegate access again, which should resolve the issue.

Microsoft provide instructions on how to grant another users full delegate access to your mailbox on their support pages at

Mar 22, 2023 - 10:07 GMT
Communication & Collaboration Degraded Performance
Desktop Telephony Operational
Email & Calendar (Outlook) Degraded Performance
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Degraded Performance
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Published Desktops (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
OneDrive for Business Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) ? Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
What is being done?
Login to LibrarySearch website ( may be unavailable for up to one hour. Service users already logged in to LibrarySearch will be unaffected.

When is it being done?
Between 07:00 - 08:00 hrs on Tuesday 04/04/2023

Who will this affect?
All Cardiff University users of LibrarySearch.

How will this affect users of the service?
Authentication to LibrarySearch may be unavailable for one hour.

Why is it being done?
Renewal of the LibrarySearch login certificate.

Christopher Dickson - Service Manager

Posted on Mar 24, 2023 - 09:52 GMT
Hawk (University Supercomputer Service) - Planned Maintenance Apr 5, 2023 08:00 - Apr 6, 2023 00:00 BST
What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 5 April 2023. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Christopher Dickson - Service Manager

Posted on Mar 24, 2023 - 09:47 GMT
Past Incidents
Mar 31, 2023

No incidents reported today.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

No incidents reported.

Mar 28, 2023
Resolved - This issue is resolved. We apologise for any inconvenience this may have caused.

Kevin Villis - Service Manager

Mar 28, 09:04 BST
Monitoring - Our support partner, Squiz, has implemented a fix and service has been restored. However, they are treating the incident as on-going and are continuing to monitor the situation closely.

A further update will be provided later today (27/03/23).

Kevin Villis - Service Manager

Mar 27, 13:38 BST
Investigating - We are aware of an issue currently affecting the staff and student intranet and the public website.

We have received notification from our support partner who are trying resolve this issue as quickly as possible.

We apologise for any inconvenience this is causing.

Kevin Villis - Service Manager

Mar 27, 11:46 BST
Mar 27, 2023
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023
Resolved - The issue with the printing service (including Follow-Me) has now been resolved.
Mar 24, 11:32 GMT
Monitoring - A fix has been implemented and the issues affecting the printing service (including Follow-Me) should now be resolved. Engineers are continuing to monitor the service.
Mar 24, 10:26 GMT
Identified - University IT are aware of an issue with the printing service (including Follow-Me) and technical staff are currently investigating.

An update will be provided as soon as more information is available.

Mar 24, 10:23 GMT
Mar 23, 2023
Resolved - Our suppliers have indicated that the issue affecting the Turnitin has now been resolved.
Mar 23, 14:07 GMT
Identified - The suppliers have identified the issue and are in the process of clearing the backlog.

Further updates will be provided in due course.

Mar 23, 14:03 GMT
Investigating - University IT have received an alert from the suppliers of Turnitin stating that users of the service may find that submissions are slower to upload and generate a Similarity Report.

An update will be provided as soon as more information is available.

Mar 23, 11:56 GMT
Mar 22, 2023

Unresolved incident: Delegated full access to mailboxes.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.