Websites Service Disruption
Identified - We are currently experiencing service disruption caused by a global cyber-security issue affecting the PHP platform.

How does this affect service users?
- There is no indication that University systems, data, or user accounts have been compromised.
- Some of our websites may be temporarily unavailable from outside the University while we address the underlying issue. In most cases, affected websites can be accessed on-campus or via the University's VPN.

What is being done?
Our technical teams are actively implementing corrective actions to restore normal service as quickly as possible. Significant progress has been made in restoring key services. However, due to the scale of the wider issue and the remediation work required, in some cases recovery may extend over the coming weeks. We will provide updates as soon as more information becomes available.

We apologise for any inconvenience and appreciate your patience while we work to resolve the issue.
Oct 23, 2026 - 15:29 BST
Investigating - University IT have been made aware of a significant vulnerability requiring urgent patching maintenance. As this vulnerability is critical, we have taken the decision to block internet access to the affected systems (note that access is still available if on-campus or via the VPN). The vast majority of our services are unaffected, but it is difficult to list all affected systems.

We apologise for the disruption this may cause.
Oct 21, 2026 - 15:13 BST
Issue impacting Oracle EBS and .msg files within the Published Applications Service (Windows App)
Investigating - We have been made aware of an issue opening .msg files in the Published Applications Service. For some users the file type may have lost the default association to Outlook Classic.

Until resolved, please ensure that you choose Outlook (classic) if prompted when opening an attachment. Otherwise, you will not be able to directly open any PDF or Excel attachments from Outlook, and will instead have to save them to your OneDrive in order to open them.

If you see the prompt, please select Outlook (classic) rather than Outlook.
Oct 12, 2026 - 11:07 BST

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (AVD) Operational
Remote Access to a Campus Computer Operational
Published Applications and Desktops (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Falcon) Operational
ORCA & Manage My Publications Operational
Research Data Store Operational
Research Portal (Converis) Operational
Research Data Repository (Figshare) Operational
Worktribe Operational
Room & Equipment Bookings Operational
Reserve (TimeEdit) Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 24, 2026

No incidents reported today.

Oct 23, 2026

IT Service Disruption - Multiple Services Impacted
Resolved - This incident has been resolved.
Oct 23, 16:25 BST
Identified - The issue has been identified, and a workaround put in place while University IT works with the vendor to implement a permanent fix.
Oct 8, 15:23 BST
Update - We are aware of an issue this morning that has caused disruption to multiple IT services. Most of the affected systems now appear to have stabilised, however there are still reported issues in some areas.

We are continuing to investigate the underlying issue with a view to ensuring full resolution.

Please continue to report any issues through the normal IT support channels. We will provide a further update in due course.

We apologise for any inconvenience caused and thank you for your patience.
Oct 2, 11:40 BST
Investigating - University IT is aware of an issue that has caused disruption to multiple IT Services. Though most services have recovered, there may still be some services impacted and we are working to resolve any outstanding issues as quickly as possible. Please continue to report issues through the normal channels.

We apologise for any inconvenience this is causing.
Oct 2, 09:16 BST
Issues accessing OneDrive whilst on campus
Resolved - Additional fixes have been applied and access to OneDrive whilst on campus has been fully restored for everyone.
We apologise for the inconvenience this issue has caused.
Oct 23, 09:37 BST
Update - Latest reports indicate that whilst the fix has been effective for some, others are still encountering issues with accessing OneDrive whilst on campus.
Therefore, investigations are continuing into the cause and any possible fixes.

Access to OneDrive whilst not on campus seems unaffected.
Oct 22, 15:13 BST
Monitoring - We are aware of numerous reports of people encountering error messages and issues when trying to access their OneDrive whilst on campus.
A potential cause has been identified, and a possible fix applied.

Early indications are that this remediation has restored the service to normal again.
If you have previously encountered this issue and are on campus, please try to access your OneDrive again now that the fix has been applied.
Oct 22, 13:22 BST

Oct 22, 2026

Issues installing Microsoft 365 desktop applications and making changes to your account
Resolved - Normal service has been restored.
Oct 22, 13:38 BST
Identified - We are aware of an issue affecting the download and installation of Microsoft 365 desktop applications, including Word, Excel and PowerPoint. The issue may also prevent users from making changes to their Microsoft 365 account settings.

We are working with Microsoft to investigate and resolve this issue.
Oct 9, 16:26 BST
Oracle EBS - Office365/WebADI issue
Resolved - This incident has been resolved.
Oct 22, 10:13 BST
Update - While we continue working to resolve this issue, we are applying a background change that will aid our investigation. We apologise for any inconvenience this is causing.
Oct 20, 16:43 BST
Identified -

Oracle EBS - Office365/WebADI issue



University IT and Finance are aware of an issue where Microsoft Office appears to be unlicenced/not activated within the Published Applications service (AVD), and this is impacting functionality within Oracle EBS. The issue prevents users from launching the WebADI file easily or any other file that requires Word, Excel etc.

Currently, there is no workaround available but University IT is investigating options to resolve this issue and hope to have this functionality restored as quickly as possible.
Oct 20, 14:23 BST

Oct 21, 2026

Oct 20, 2026

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

Oct 14, 2026

Intermittent issues affecting access to SIMS Client via RAS
Resolved - The intermittent issue affecting access to the SIMS Client via RAS has now been resolved.
Oct 14, 17:13 BST
Identified - We have identified an intermittent issue affecting access to the SIMS Client via RAS. Our technical staff are working on resolving this. If a SIMS Client user experiences issues accessing the client via RAS, they are advised to shut down the RAS instance and retry.
Oct 13, 16:39 BST

Oct 13, 2026

SIMS client via RAS – 13th October 2026
Completed - The scheduled maintenance has been completed.
Oct 13, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:30 BST
Scheduled -

SIMS client via RAS – 13th October 2026



What is being done?
University IT is applying a patch to the Remote Application Service. 

When is it being done?
Between 07:30 and 08:00 on Tuesday, 13th October 2026.

Who will this affect?
All users of SIMS. 

How will this affect users of the service?
The Remote Application Service will be unavailable. As a result, the SIMS client will be unavailable for use.

SIMS Online is not impacted by this work.

Why is it being done? 
To resolve an issue impacting the Remote Application Service.
Oct 12, 16:13 BST

Oct 12, 2026

Intermittent issues accessing the SIMS Client via RAS
Resolved - The issue affecting access to the SIMS Client via RAS has now been resolved.
Oct 12, 15:50 BST
Monitoring - A fix has been implemented and the issues affecting access to the SIMS Client via RAS should now be resolved. Engineers are continuing to monitor the service.
Oct 12, 09:55 BST
Investigating - University IT are aware of an intermittent issue affecting access to the SIMS Client via RAS, and technical staff are currently investigating.

An update will be provided as soon as more information is available.
Oct 12, 09:31 BST

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

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