Identified - An issue has been identified with users gaining access to applications on RemoteApps using the VMware Horizon native client.

Users are advised to access applications via the HTML Access route from the https://remoteapps.cardiff.ac.uk site until the issue is resolved.
We are working with suppliers to resolve the issue.

Ian Bradley – Service Manager
Jan 13, 15:29 GMT
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Computers, Software, & Printing Degraded Performance
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications online (Horizon) Degraded Performance
Remote Application Service Operational
Remote PC Access (Horizon) Degraded Performance
File Storage Operational
Home & Shared drive (H: & S:) Operational
OneDrive for Business Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
LibrarySearch (Primo) Operational
Library Management System (ALMA) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications Operational
Research Data Storage Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022
Resolved - This incident has been resolved.
Jan 14, 09:16 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 4, 16:06 GMT
Update - We are continuing to work on a fix for this issue.
Emails have been sent to some users asking for device information, to aid us with our investigations.
If you have received an email from me, please do your best to respond. Regards, Adrian Williams.
Dec 30, 19:08 GMT
Identified - A number of devices remain unable to connect to the University network in halls of residence.

An engineer site visit is being arranged for tomorrow morning, and the problem is unlikely to be resolved prior to that visit.

This means that, regrettably, those devices unable to connect will remain offline overnight.

We apologise for the inconvenience.

Thank you,
Andrew Coleman
Dec 29, 20:08 GMT
Investigating - We are aware that a number of students have reported issues connecting to the network from halls of residence.
Engineers are investigating, and students are asked to keep retrying their connections.
Further information will be published here as soon as it becomes available.
Thank you,
Andrew Coleman
Dec 29, 16:27 GMT
Jan 13, 2022

Unresolved incident: RemoteApps - access using the native client.

Jan 12, 2022
Resolved - This issue has been resolved as of approximately 10:20. We apologise for any inconvenience this caused.
Jan 12, 13:59 GMT
Monitoring -

Internet and Intranet (Squiz)



There is an issue currently affecting the staff and student intranet and parts of the public website. The issue appears to be related to the Matrix search facility/Funnelback within Squiz.

The effect appears to manifest as some pages not loading and/or the search facility returning an error or incorrect/incomplete results.

Though the issue appears to have been resolved, we are awaitng confirmation from our support partner the cause has been identified and fixed.

We apologise for any inconvenience this is causing.

A further update will be provided in due course.

Kevin Villis – Service Manager
Jan 12, 10:40 GMT
Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022
Completed - The scheduled maintenance has been completed.
Jan 9, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:00 GMT
Scheduled -

Learn Plus (Panopto)



What is being done?
Upgrade to Learn Plus (Panopto) infrastructure by hosting suppliers.

When is it being done?
Saturday 8 January 2022, 22:00 to Sunday 9 January 2022, 02:00 (4 hours).

Who will this affect?
All users of the Learn Plus service.

How will this affect users of the service?
Personal Capture and viewing of existing recordings (including within Learning Central) will be unavailable during the stated period.

Why is it being done?
In order to allow for new features and improvements to be implemented.

Paul Jones - Service Manager
Dec 15, 14:59 GMT
Jan 8, 2022
Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 GMT
Scheduled -

Turnitin



What is being done?
Standard system maintenance conducted by the suppliers.

When is it being done?
Saturday 8 January 2022, 00:00 (midnight) to 08:00.

Who will this affect?
All users of the Turnitin service.

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.

Why is it being done?
Scheduled maintenance conducted by suppliers.

Paul Jones - Service Manager
Dec 15, 14:56 GMT
Jan 7, 2022

No incidents reported.

Jan 6, 2022
Completed - The scheduled maintenance has been completed.
Jan 6, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 08:00 GMT
Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 5 January 2022. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Christopher Dickson - Service Manager
Dec 15, 10:23 GMT
Jan 5, 2022
Jan 4, 2022
Jan 3, 2022

No incidents reported.