IT Service Status Page
All Systems Operational
Communication & Collaboration Operational
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Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
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Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
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ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
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Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
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Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
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Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Turnitin Jan 18, 2025 16:00-20:00 GMT
Turnitin

What is being done?
Standard system maintenance conducted by the suppliers.

When is it being done?
Saturday 18 January 2025, 16:00 – 20:00.

Who will this affect?
All users of the Turnitin service. 

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.   

Why is it being done?
Scheduled maintenance conducted by suppliers. 

Paul Jones - Service Manager
Posted on Jan 03, 2025 - 10:55 GMT
Past Incidents
Jan 14, 2025

No incidents reported today.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
University Wireless Access points - Software update
Completed - The scheduled maintenance has been completed.
Jan 12, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 21:00 GMT
Scheduled -

University Wireless Access points - Software update



What is being done?
University wireless access points require a software update as part of the manufacturer's published recommendations. This software update provides recommended security and performance updates.

When is it being done?
The work is being carried out between 21:00 on 11th January and 17:00 on 12th January 2025.

Who will be affected?
Users of the university wireless service at the locations specified below:

• 39-45 Park Place
• Life Sciences
• Maindy Road
• Museum Place
• Tower Building

How will this affect service users?
Typically, users should not notice any service interruption, as their devices wireless will swap to a nearby wireless access point whilst theirs is being updated.

Why is it being done?
This forms part of ongoing essential maintenance to the university wireless network.
Jan 10, 16:19 GMT
Jan 11, 2025
University Firewall Upgrades
Completed - The scheduled maintenance has been completed.
Jan 11, 17:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 07:00 GMT
Scheduled -

University Firewall Upgrades



What is being done?
University IT is performing essential maintenance on the firewall infrastructure.

When is this being done?
This will take place between 07:00 and 17:00 on Saturday, 11th January 2025, but will continue throughout the weekend if required.

Who will be affected?
All users of IT services.

How will this affect service users?
There is no anticipated impact, but all IT services should be considered at risk during the change window.

Why is this being done?
This forms part of essential ongoing maintenance of the university firewalls.
Jan 10, 16:14 GMT
Jan 10, 2025

No incidents reported.

Jan 9, 2025
Hawk (University Supercomputer Service) – Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 GMT
Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 8 January 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.
Why is this being done?

Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Dec 18, 10:07 GMT
Jan 8, 2025
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025

No incidents reported.

Jan 4, 2025

No incidents reported.

Jan 3, 2025

No incidents reported.

Jan 2, 2025

No incidents reported.

Jan 1, 2025

No incidents reported.

Dec 31, 2024

No incidents reported.

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