Investigating -

Room Bookings (Syllabus Plus / Scientia)



What is being done?
University IT is currently investigating an issue affecting the Syllabus Plus client. The investigation is being run in parallel across multiple teams to resolve this as quickly as possible.

Who will this affect?
All Syllabus Plus client users.

How will this affect users?
Client performance is currently extremely poor, and activities are taking much longer than are acceptable.

We apologise for any inconvenience this is causing and thank you for your patience while the investigation continues.

Kevin Villis – Service Manager
Oct 13, 12:20 BST
Update - The IT Service Desk is continuing to experience a large volume of calls, which is causing a particular delay in responding to calls submitted via email.

As the Service Desk are very busy, we would recommend looking at the Intranet self help pages in the first instance.

If your issue is urgent and impacts on teaching or a critical, time-sensitive business activity, could you please ensure that you telephone the Service Desk for your call to be addressed. These calls will be prioritised.
Oct 12, 09:30 BST
Identified - The IT Service Desk is currently experiencing a large volume of calls, which is causing a particular delay in responding to calls submitted via email.

If your issue is urgent and impacts on teaching or a critical, time-sensitive business activity, could you please ensure that you telephone the Service Desk for your call to be addressed. These calls will be prioritised.
Oct 6, 09:38 BST
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications online (Horizon) Operational
Remote Application Service Operational
Remote PC Access (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
OneDrive for Business Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Degraded Performance
Service Desk Support (IT single point of contact) Degraded Performance
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
LibrarySearch (Primo) Operational
Library Management System (ALMA) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications Operational
Research Data Storage Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Degraded Performance
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Degraded Performance
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance

Hawk (University Supercomputer Service) Planned Outage, 3-4 November



What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place as an extended 2 day outage from Wednesday 3 and Thursday 4 November.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service.

How will this affect users?
Hawk will be unavailable during this time.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Posted on Oct 19, 09:58 BST
Past Incidents
Oct 24, 2021

No incidents reported today.

Oct 23, 2021

No incidents reported.

Oct 22, 2021
Resolved - The fault has been resolved and Hawk service has been powered on by 7.15pm on 22/10/2021

Maithreyi Hegde - Service Manager
Oct 22, 23:50 BST
Update - Further to our previous email regarding an infrastructure issue that has impacted the availability of the Hawk compute resource. Estates are currently onsite and in the process of investigating the Redwood chillers in order to resolve the issue. We will of course try to ensure that the service is fully restored as soon as possible once it is safe to do so and will provide a further update later on this afternoon.

Once again, apologies for any inconvenience.

Maithreyi Hegde - Service Manager
Oct 22, 13:38 BST
Investigating - Hawk is currently experiencing issues and its automatic shutdown script switched off many of the compute nodes due to high temperatures being detected. We will investigate the issue first thing Friday morning with other teams within the University to find the root cause of the issue.

We will keep the community informed of progress and hope to get Hawk back into full production as soon as possible.
Oct 22, 09:56 BST
Oct 21, 2021
Completed - The scheduled maintenance has been completed.
Oct 21, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 06:01 BST
Scheduled -

Intranet and Public Website (Squiz)



What is being done?
Our partner, Squiz, is performing emergency maintenance at their data centres.

When is it being done?
Between 06:00 and 07:00, Thursday, 21st October 2021.

Who will this affect?
All users.

How will this affect users?
During the maintenance window the intranet and public website site will remain online, however form submissions and site edits may be unavailable for a period of up to 15 minutes.

Why is it being done?
To improve performance of Squiz’s border routers - their gateway to the internet.

Kevin Villis – Service Manager
Oct 19, 08:26 BST
Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021
Completed - The scheduled maintenance has been completed.
Oct 15, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 17:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Oct 15, 16:13 BST
Scheduled -

File Store (H and S)



What is being done?
Emergency work on the network file store (H and S) service.

When is it being done?
Friday 15 October, 17:00 – 18:00.

Who will this affect?
All users of the networked file store service.

How will this affect users of the service?
The file store service (H and S) will be unavailable during the stated period.

Note that this will also impact on services dependent on this storage (e.g. SIMS Client and printing will also be unavailable).

Why is it being done?
To stabilise the file store service following some unforeseen issues.

Paul Jones - Service Manager
Oct 15, 16:10 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 08:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 BST
Scheduled -

Emergency network maintenance



What is being done?
University IT is performing emergency maintenance on specific areas of the network.

When is it being done?
Between 06:00 and 08:00 on Friday, 15th October 2021.

Who will this affect?
All users at the locations specified below:

• All RESLAN connections
• All university residences (including student houses and offices located at these sites)
• 39 – 45 Park Place
• Abacws
• CSL
• SBARC
• Talybont Site
• University Hall
• Anyone onboarding a new device

How will this affect users?
All IT services, both wired and wireless, will be unavailable at these locations. Onboarding of new devices will be unavailable across the entire university estate.

Why is it being done?
This is essential maintenance to restore stability to the network infrastructure.

We apologise for any inconvenience this may cause.

Kevin Villis – Service Manager (for Adrian Williams)
Oct 14, 13:25 BST
Oct 14, 2021
Completed - The scheduled maintenance has been completed.
Oct 14, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 BST
Scheduled -

Intranet and Public Website (Squiz)



What is being done?
Our support partner, Squiz, is performing essential maintenance on a database component of our production service.

When is it being done?
Between 00:00 and 05:00, Thursday 14th October 2021.

Who will this affect?
All users.

How will this affect users?
For a period of between 2 and 30 minutes during the maintenance window users will be unable to log in to the intranet, editors will not be able to apply any changes and form submissions will not complete. It is anticipated the duration of the disruption will be at the lower end of the scale specified.

Why is it being done?
This is essential maintenance to our service to ensure the service is performing optimally.

Kevin Villis – Service Manager
Oct 13, 13:20 BST
Oct 13, 2021

Unresolved incident: Room Bookings (Syllabus Plus / Scientia).

Oct 12, 2021
Completed - The scheduled maintenance has been completed.
Oct 12, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:30 BST
Scheduled - What is being done?
Authentication servers are being rebooted.

When is it being done?
On Tuesday 12/10/2021 from 6:30am to 7am.

Who will this affect?
Anyone who is using single sign on (Cardiff University username and password) to login via intranet or internet.

How will this affect users?
When the servers are rebooted end-users who are logged in with Cardiff University single sign on via intranet or internet will be automatically logged out and will need to sign back in.
If you are unable to login in please close the browser, relaunch the browser and try again.

Why is it being done?
Due to urgent essential maintenance.

Maithreyi Hegde – Service Manager
Oct 8, 17:19 BST
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.