Identified - Following on from the Problems identified yesterday within the John Percival Building, another issue has been identified. Clients appear to be connecting to eduroam, and obtaining an IP address - however, they are not able to get onto the internet.

Engineers are investigating as a matter of urgency.
Nov 24, 12:57 GMT
Monitoring - Network Engineers have identified an issue, and a fix has been implemented. We will continue to monitor the network within the John Percival Building.
Nov 23, 15:42 GMT
Investigating - Network Engineers are investigating an issue with the Network, specific to the John Percival Building (Humanities).
Nov 23, 15:01 GMT
Monitoring - We been made aware of an issue where users of Learning Central are getting errors when trying to open Office documents within Learning Central when using the Edge browser.

The current workaround options are:
- In Edge, go to Settings > Downloads and un-check the box for the integration with online Office, or,
- Use an alternative browser (e.g. Chrome)

We will continue to monitor the situation and provide further updates as required.

Paul Jones - Service Manager
Nov 16, 09:39 GMT
Monitoring - We are now rolling out a fix to this issue and computers will once again be able to connect to software applications in CardiffApps, and undertake device imaging and onboarding.
Nov 12, 16:23 GMT
Identified - The issue is due to a problem with underlying infrastructure (Zenworks) and will also be affecting device configuration into Zenworks using imaging or onboarding via inTune.
Nov 12, 14:36 GMT
Investigating - University IT are aware of a possible issue affecting managed computers (desktops and laptops) and access to software using CardiffApps. We are investigating the impact of this issue.

Ian Bradley - Service Manager
Nov 12, 14:27 GMT
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications online (Horizon) Operational
Remote Application Service Operational
Remote PC Access (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
OneDrive for Business Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
LibrarySearch (Primo) Operational
Library Management System (ALMA) Operational
Reading Lists (Leganto) Operational
Network Partial Outage
Wired Network Connectivity Partial Outage
Wireless Network Connectivity Partial Outage
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications Operational
Research Data Storage Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Degraded Performance
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Degraded Performance
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 1 December. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Christopher Dickson - Service Manager
Posted on Nov 19, 15:49 GMT
Past Incidents
Nov 26, 2021

No incidents reported today.

Nov 25, 2021

No incidents reported.

Nov 24, 2021

Unresolved incident: John Percival Building (Humanities).

Nov 23, 2021
Nov 22, 2021
Resolved - This incident has been resolved.
Nov 22, 11:55 GMT
Investigating - University IT are aware of an issue with the Student Records (SIMS) service. Specifically, users of the service may have problems uploading documents and generating PDFs. Our technical staff are currently investigating.

An update will be provided as soon as more information is available
Nov 22, 10:40 GMT
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

Unresolved incident: Learning Central - Issues opening Office documents using Edge browser.

Nov 15, 2021
Resolved - This incident has been resolved.
Nov 15, 11:30 GMT
Monitoring - Service has been fully restored, however is considered at risk for the time being until the underlying cause can be determined..

If users continue to experience ongoing issues then please contact the Service desk.

Apologies for any inconvenience this may have caused.

Adrian Williams.
Nov 12, 10:53 GMT
Identified - Network Technicians have identified the route cause of the service outage, as being a Power Outage locally to the LAN room. University I.T. is liaising with UHW estates to restore power and service as soon as possible.
Nov 12, 08:57 GMT
Update - We are continuing to investigate this issue.
Nov 12, 08:55 GMT
Investigating - We are currently investigating reports relating to Network Outages within a number of buildings at the University Hospital of Wales site, primarily:

1. Ty Dewi Sant
2. Cancer Genetics
3. Henry Welcome
4. Block C

Engineers are on-site investigating the issue.

More updates when we get them.

Apologies for any interruption.

Adrian Williams - Service Manager
Nov 12, 08:52 GMT
Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.

Nov 12, 2021
Resolved - This incident has been resolved.
Nov 12, 09:11 GMT
Monitoring - Service has been restored to most of the buildings, the following are undergoing repair and restoration:

Partial Outage:

• Llandough Hospital – educational buildings and library are not effected
• Ty Dewi Sant LAN Room TYDS-318C

Thank you for your patience while Estates, IT and 3rd party teams are working to restore service.

Maithreyi Hegde – Service Manager
Nov 2, 18:32 GMT
Update - Teams are undertaking work to fix the issue. Most of the building have now been restored with the following under investigation and repair:

Full Outage:

• Central Square
• Llandough Hospital

Partial Outage

• Ty Dewi Sant LAN Room TYDS-318C

Thank you for your patience while Estates, IT and 3rd party teams are working to restore service.

Maithreyi Hegde – Service Manager
Nov 2, 12:21 GMT
Update - We are continuing to restore the service. Network service has resumed for a number of buildings:

Full Outage:
• Cancer Genetics
• Central Square
• Deri House – service restored
• Llandough Hospital
• 118 Maindy Road – service restored
• Talybont Cottage – service restored

Partial Outage
• Main College – service restored
• Senghennydd Maths & Education building
• Tower 2 (Heath Hospital) LAN Room U014 – service restored
• Ty Dewi Sant LAN Room TYDS-318C
• Roy Jenkins - legacy network switch only – service restored

Thank you for your patience while Estates, IT and 3rd party teams are working to restore service.

Maithreyi Hegde – Service Manager
Nov 1, 15:15 GMT
Identified - There was a power outage in Cardiff which has effected several Cardiff University Buildings.

Full Outage:
• Cancer Genetics
• Central Square
• Deri House
• Llandough Hospital
• 118 Maindy Road
• Talybont Cottage

Partial Outage
• Main College – this is now mostly restored
• Senghennydd Maths & Education building
• Tower 2 (Heath Hospital) LAN Room U014
• Ty Dewi Sant LAN Room TYDS-318C
• Roy Jenkins - legacy network switch only

Thank you for your patience while Estates, IT and 3rd party teams are working to restore service.

Maithreyi Hegde – Service Manager
Nov 1, 10:44 GMT
Completed - The scheduled maintenance has been completed.
Nov 12, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 GMT
Scheduled -

Resource Booker – https://resourcebooker.cardiff.ac.uk



What is being done?
Our support partner is performing essential maintenance on the service.

When is it being done?
From 22:00 Thursday, 11th November 2021 to 09:00 Friday, 12th November 2021.

Who will this affect?
Any user attempting to access the Resource Booker service – https://resourcebooker.cardiff.ac.uk.

How will this affect users?
The service will be unavailable during the stated period. Details of the outage will be displayed on the Resource Booker landing page should this message not reach the intended audience.

Why is it being done?
To maintain integrity of the service and ensure the data held within is accurate and up-to-date.

Kevin Villis – Service Manager
Nov 10, 12:57 GMT