All Systems Operational
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications online (Horizon) Operational
Remote Application Service Operational
Remote PC Access (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
OneDrive for Business Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
LibrarySearch (Primo) Operational
Library Management System (ALMA) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications Operational
Research Data Storage Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 16, 2022
Resolved - This incident has been resolved.
May 16, 12:42 BST
Investigating - We have been advised that the ARCCA Hawk supercomputing service has been seriously impacted and is effectively unavailable at present. ARCCA are urgently investigating with their technical support partners to identify and address the problem.

We will provide further details as soon as they are available. We apologise for any inconvenience that this service outage is causing.

Christopher Dickson – Service Manager
May 16, 10:32 BST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022
Resolved - This incident has been resolved
May 12, 10:23 BST
Investigating - We are currently investigating reports of issues with Skype for Business for remote users.
We believe the issue is limited to Apple iMac, iPhone, and Android users only.

If you are experiencing any issues yourself, we recommend that you log a ticket with the IT service desk, as this may aid our investigations.

Once we have more information, an update will be posted.
May 12, 09:14 BST
May 11, 2022

No incidents reported.

May 10, 2022
Resolved - Turnitin UK are reporting the issue is now resolved, however there may be slight delays in submissions being processed as the backlog is cleared.

Turnitin UK offer their apologies for all those impacted by today's incident.
May 10, 14:43 BST
Monitoring - Turnitin UK are currently reporting an 'unexpected service incident' with the Turnitin service. The problem is impacting all users of the system, and is not local to Cardiff.

Users may be unable to access the service, experience slower than usual file uploads, and delayed report generation times.

We will continue to monitor the situation and provide updates here as soon as we receive them.

You may wish to subscribe to this incident to automatically receive updates when posted.

Thank you.
May 10, 12:14 BST
Resolved - It is believed the problem with Wi-Fi on campus is now resolved.

Devices that failed to connect should reconnect automatically. If problems persist, please restart the device and try again.

If problems persist even after a device has been re-started, please contact the IT Service Desk for further assistance.

Thank you.
May 10, 09:11 BST
Update - We are continuing to investigate this issue.
May 10, 08:57 BST
Investigating - We are aware of Wi-Fi network issues across campus this morning. Network engineers are investigating the problem and further information will be provided here as soon as we know more.
May 10, 08:35 BST
May 9, 2022
Resolved - Microsoft have confirmed that they have remediated this issue, have deployed the fix, and are monitoring to ensure no unexpected reoccurrences.
May 9, 14:09 BST
Identified - Microsoft have acknowledged an issue that is reportedly affecting users who access Outlook on the web using Safari web browser.

Some users have reported that when they access Outlook on the web using Safari web browser, the browser repeatedly downloads a file called TokenFactoryIFrame. It should be possible to continue to access Outlook on the web despite this file downloading, or alternatively a different web browser can be used whilst the issue persists.

Microsoft have indicated that they are investigating, and are working on the issue. We will provide updates as Microsoft make them available.
May 4, 11:46 BST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022
Resolved - Incident is now resolved
May 5, 15:30 BST
Update - The only location with customer-impacting network service outage is the Cancer Genetics building. Estates are working on repairing the power to Henry Welcome, and the building has been closed until this has been resolved.
Apr 25, 15:23 BST
Update - Power has been restored within Cartright court and Tower 2 (PET Scanner).
Apr 22, 16:07 BST
Identified - Network Technicians have identified the root cause of the network outage. The site is experiencing a widespread power outage, and UHW Estates engineers are on-site trying to restore power.
Apr 22, 10:20 BST
Investigating - We are currently investgigating a network issue possibly eminating from the Henry Welcome building.
The following surrounding areas also appear to be affected:

1. Henry Welcome Building
2. Tower 2 (PET Scanner)
3. Cancer Genetics,
4. Tower 1
5. Cartwright Court

Network engineers are aware, and are attending as a matter of urgency to diagnose and resolve the issue.

We apologise for any inconvenience this may be causing.
Apr 22, 08:45 BST
May 4, 2022
May 3, 2022
Resolved - This incident has been resolved.
May 3, 15:55 BST
Investigating - There is an issue currently effecting LibrarySearch and Reading Lists. The issue appears to be related to performance issues with the Vendor.

The effect of this is slowness in LibrarySearch and content not displaying.

We are working with the support partner to resolve the issue and identify the cause.

We apologise for any inconvenience this is causing.

Further updates will be provided in due course

Maithreyi Hegde – Service Manager
May 3, 12:30 BST
May 2, 2022

No incidents reported.