Monitoring - A fix for this issue has been developed and is being deployed over the course of the next 30 minutes.
Once the fix has completed, affected users should regain access to their mailbox.

We will continue to monitor the situation, and once again apologise for any inconvenience this issue may have caused.

Dec 02, 2024 - 16:43 GMT
Investigating - We have been made aware of an issue affecting some student mailboxes which results in an unexpected error.

If you receive an unexpected error message stating "Something went wrong" when trying to access your Cardiff University mailbox, we are aware of the situation and engineers are working on identifying the cause and developing a fix.

Please check this status page for updates on progress with this issue.
We apologise for the inconvenience this may cause those affected, and appreciate your patience as work continues to resolve it.

Dec 02, 2024 - 16:13 GMT
Communication & Collaboration Partial Outage
Desktop Telephony Operational
Email & Calendar (Outlook) Partial Outage
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Filestore: Home & Shared drives Dec 3, 2024 08:00-09:00 GMT
Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Tuesday 03 December 08:00 to 09:00 this will affect:
Academic & Student Support Services (ACSSS)
Business (CARBS)
Chemistry (CHEMY)
English Language Programme (ELP)
Finance (FINCE)
Human Resources (HUMRS)
Library Service (ULS)
Lifelong Learning (LEARN)
Modern Languages (MLANG)
Music (MUSIC)
Research & Innovation Services (RESIS)
University Secretary’s Office (CUUSO)
Vice Chancellors Office (CUVCO)

Posted on Nov 26, 2024 - 10:37 GMT
Filestore: Home & Shared drives Dec 4, 2024 08:00-09:00 GMT
Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Wednesday 04 December 08:00 to 09:00 this will affect:
Architecture (ARCHI)
College of Arts, Humanities & Social Sciences (COLEG)
College of Biomedical & Life Sciences (COLEG)
College of Physical Sciences & Engineering (COLEG)
Communication & Marketing (COMMS)
Development & Alumni Relations (DEVAR)
Earth & Environmental Sciences (EARTH)
Engineering (ENGIN)
History Archaeology & Religion (SHARE)
Mathematics (MATHS)
Physics & Astronomy (PHYSX)
Social Sciences (SOCSI)
Welsh (WELSH)

Posted on Nov 26, 2024 - 10:44 GMT
What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 4 December 2024. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Posted on Nov 19, 2024 - 12:23 GMT
Filestore: Home & Shared drives Dec 5, 2024 08:00-09:00 GMT
Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Thursday 05 December 08:00 to 09:00 this will affect:
Biosciences (BIOSI)
English Communication & Philosophy (ENCAP)
Geography & Planning (GEOPL)
Journalism Media & Culture (JOMEC)
Law & Politics (LAWPL)
Optometry & Vision Sciences (OPTOM)
Training (TRAIN)

Posted on Nov 26, 2024 - 11:59 GMT
Filestore: Home & Shared drives Dec 6, 2024 08:00-09:00 GMT
Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Friday 06 December 08:00 to 09:00 this will affect:
Centre for Medical Education (C4MED)
Centre for Trials Research (CTRLS)
Clinical Innovation Hub (CLNN)
Computer Science & Informatics (COMSC)
Division of Cancer & Genetics (DCAGE)
Division of Infection & Immunity (DINIM)
Division of Population Medicine (DPOPM)
Division of Psychological Medicine & Clinical Neurosciences (DPMCN)
Estates & Campus Facilities (ESTAT & CSERV)
Healthcare Sciences (HCARE)
Medicine Professional Support Services (MEDPS)
Pharmacy & Pharmaceutical Sciences (PHRMY)

Posted on Nov 26, 2024 - 12:00 GMT
Student Records (SIMS) upgrade Dec 6, 2024 12:00 - Dec 9, 2024 13:00 GMT
Student Records (SIMS)

What is being done?
Upgrade to Student Records (SIMS) service.

When is it being done?
Friday 6th December, 12:00 (midday) to Monday 9th December, 13:00.

Who will this affect?
All users of the Student Records (SIMS) service.

How will this affect users of the service?
The Student Records (SIMS) service, via both SIMS Online and SIMS Client, will be unavailable during the stated period.

Why is it being done?
Upgrade of system to enable additional functionality and to ensure the system remains supported by external suppliers.

Paul Jones - Service Manager

Posted on Nov 22, 2024 - 09:52 GMT
Learning Central Dec 26, 2024 05:00-08:00 GMT
Learning Central

What is being done?
Infrastructure maintenance conducted by suppliers.

When is it being done?
Thursday 26th December, 05:00 – 08:00

Who will this affect?
All users of the Learning Central service.

How will this affect users of the service?
During the stated period, the following services will be unavailable:

- Learning Central
- Turnitin (Assignment Submission, Originality Checking and GradeMark)
- Panopto, specifically viewing of recordings and personal (ad-hoc) recording. (Note that scheduled recordings will continue to function as normal).

Why is it being done?
Essential maintenance to ensure infrastructure remains stable and performant.

Paul Jones - Service Manager

Posted on Nov 22, 2024 - 09:55 GMT
Past Incidents
Dec 3, 2024

No incidents reported today.

Dec 2, 2024
Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 GMT
Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Monday 02 December 08:00 to 09:00 this will affect:
SIMS Client (SIMS online is unaffected)
All Home drives
Desktop Applications
U Drive (Applications hosted on the U drive such as Isostock, Doorway, Title IV Fed Aid, etc. will also be unavailable)

Demonstration (DEMOS)
Dentistry (DENTL)
IT Service accounts (SRVCE)
Psychology (PSYCH)
Strategic Planning (DOSPG)
University IT (UITGB)

Nov 26, 10:31 GMT
Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.