All Systems Operational
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) ? Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What is being done?
The ARCCA Hawk supercomputer and supporting infrastructure will be unavailable whilst essential maintenance work takes place.

When is this being done?
Wednesday 3 April 2024, which is the usual monthly maintenance slot (first Wednesday of the month). Note that this will be a full service outage: Hawk will be unavailable and research jobs will not be running on Hawk on this day.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be unavailable on this day. We will of course endeavour to bring Hawk back into service as soon as possible once all necessary work has been completed. If you have any queries please contact arcca@cardiff.ac.uk

Why is this being done?
This service outage is necessary to allow essential maintenance work to be completed. Please accept our apologies for any inconvenience this may cause.


Christopher Dickson - Service Manager

Posted on Mar 21, 2024 - 16:14 GMT
Past Incidents
Mar 29, 2024
Completed - The emergency maintenance has been completed and the service is available for use.
Mar 29, 10:53 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 18:00 GMT
Scheduled -

Oracle EBS – emergency maintenance



What is being done?
Finance, University IT and our support partner are performing emergency maintenance on the production Oracle EBS service.

When is it being done?
Starting 18:00, Thursday, 28th March 2024.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS will be unavailable from 18:00, Thursday, 28th March 2024 (today). No orders can be generated or processed until service is restored.

If testing is successful our supplier aims to restore service late this evening.

Please note: If any significant issues arise, our supplier may not be able to restore service until Tuesday, 2nd April.

Please log out of Oracle EBS before 18:00 today (Thursday, 28th March 2024).

Why is it being done?
This emergency maintenance is to resolve an issue with Oracle EBS’s file systems.

We apologise for any inconvenience caused by the short notice.

Mar 28, 15:18 GMT
Mar 28, 2024
Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:00 GMT
Scheduled -

Oracle EBS – emergency maintenance



What is being done?
Finance, University IT and our support partner are performing emergency maintenance on the production Oracle EBS service.

When is it being done?
Between 17:00 and 18:00 Wednesday, 27th March 2024.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.

Please log out of Oracle EBS before 17:00 on Wednesday, 27th March 2024.

Why is it being done?
This emergency maintenance is to resolve an issue adding specific suppliers to the system.

We apologise for any inconvenience caused by the short notice.

Mar 26, 08:15 GMT
Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - The issue affecting access to Administrative applications via Horizon has now been resolved.

Apologies for any inconvenience this may have caused.

Mar 21, 13:58 GMT
Monitoring - A fix has been implemented and the issues affecting access to Administrative applications via Horizon should now be resolved. Engineers are continuing to monitor the service.
Mar 21, 12:22 GMT
Investigating - University IT are aware of issues accessing Administrative applications (e.g. SIMS Client, Oracle-EBS, etc) via Horizon, and technical staff are currently investigating.

An update will be provided as soon as more information is available.

Mar 21, 12:03 GMT
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 14:00 GMT
Scheduled - Turnitin

What is being done?
Standard system maintenance conducted by the suppliers.

When is it being done?
Saturday 16 March 2024, 14:00 – 18:00.

Who will this affect?
All users of the Turnitin service.

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period. 

Why is it being done?
Scheduled maintenance conducted by suppliers.

Paul Jones - Service Manager

Feb 29, 13:14 GMT
Mar 15, 2024

No incidents reported.