Oracle EBS – planned maintenance
What is being done?
University IT and our support partner are migrating the production Oracle EBS service between our Park Place and Redwood data centres.
When is it being done?
Between 16:00, 13th February and 10:00, 14th February 2025.
Who will this affect?
All Oracle EBS and some Business Objects users.
How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.
Please log out of Oracle EBS before 16:00 on Thursday, 13th February 2025.
Why is it being done?
This maintenance is essential as part of the ongoing Park Place data centre works.
We apologise for any inconvenience this causes.
Posted on
Feb 07, 2025 - 11:47 GMT
PeopleXD Backoffice and Portal – SSO certificate renewal
What is being done?
University IT and our support partner are performing maintenance on the PeopleXD production environment.
When is this being done?
Between 17:30 and 18:30, Monday, 17th February 2025.
Who will be affected?
All PeopleXD Backoffice and Portal users.
How will this affect service users?
The PeopleXD service (BackOffice and Portal) may be unavailable for the duration of the work. During this time users may not be unable to log in to book leave, check payslips etc.
Why is this being done?
This is standard maintenance to renew an expiring authentication certificate (SSO).
Posted on
Feb 07, 2025 - 11:51 GMT
What is being done?
The Library Chat service and Bomgar Remote Support will be unavailable while an essential upgrade takes place.
When is this being done?
On Wednesday 26th February between 13:00 and 15:00 hours.
Who will be affected?
All users of the Library Chat service and Bomgar Remote Support.
How will this affect service users?
During this time, Library Chat service will be unavailable and IT service users will be unable to initiate remote support sessions via Bomgar Remote Support. We would advise IT staff not to schedule any support that requires Bomgar during this time.
Support staff users of the service in University IT and Library Service are recommended to install the upgraded Representative Console from Cardiff Apps, as soon as is convenient after the upgrade, so that it is ready for use.
Why is this being done?
This service outage is necessary to allow an upgrade to the Bomgar system, to bring us in line for support.
More information
Library Chat is an online instant messaging tool that enables service users to connect with a member of staff in the University Library Service. For more information please see the Intranet for staff or students.
Bomgar Remote Support is a secure tool used for IT support.
Posted on
Feb 12, 2025 - 12:46 GMT