Cardiff University Status

All Systems Operational

Communication & Collaboration Operational

Desktop Telephony Operational

Email & Calendar (Outlook) Operational

Microsoft Teams Operational

Netcall (Call Centre functionality) Operational

Skype for Business (Telephony & Instant Messaging) Operational

Yammer Operational

Zoom Operational

Computers, Software, & Printing Operational

Desktop, Laptops, & Mobile devices Operational

Printing, Copying, & Scanning Operational

Published Applications online (Horizon) Operational

Remote Application Service Operational

Remote PC Access (Horizon) Operational

File Storage Operational

Home & Shared drive (H: & S:) Operational

OneDrive for Business Operational

Finance Systems Operational

Financial and Procurement System (Oracle-EBS) Operational

Help & Support Operational

Service Desk Support (IT single point of contact) Operational

IT Portal (Self Service ticket logging) Operational

Student Enquiry (GECKO) Operational

LinkedIn Learning Operational

HR & Student Record Systems Operational

PeopleXD (Core HR) Operational

SIMS (Admin) Operational

Library Systems Operational

LibrarySearch (Primo) Operational

Library Management System (ALMA) Operational

Reading Lists (Leganto) Operational

Network Operational

Wired Network Connectivity Operational

Wireless Network Connectivity Operational

Virtual Private Networks (VPN) Operational

Public Website & Intranet Operational

Public Website (Squiz) Operational

Intranet (Squiz) Operational

Research Operational

ARCCA Processing and Analysis (Hawk) Operational

ORCA & Manage My Publications Operational

Research Data Storage Operational

Research Portal (Converis) Operational

Room & Equipment Bookings Operational

Resource Booker Operational

Room Bookings (Syllabus Plus / Scientia) Operational

Student Systems Operational

Blackboard Collaborate Operational

Learn Plus (Panopto) Operational

Mahara Operational

Residences Student Portal (Accommodation) Operational

Student App Operational

Student Records (SIMS Online) Operational

Student Timetable Operational

Turnitin Operational

VLE (Learning Central) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 16, 2022

ARCCA Hawk Supercomputing Service Unavailable

Resolved - This incident has been resolved.
May 16, 12:42 BST

Investigating - We have been advised that the ARCCA Hawk supercomputing service has been seriously impacted and is effectively unavailable at present. ARCCA are urgently investigating with their technical support partners to identify and address the problem.

We will provide further details as soon as they are available. We apologise for any inconvenience that this service outage is causing.

Christopher Dickson – Service Manager
May 16, 10:32 BST

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

Remote Users - Skype for Business

Resolved - This incident has been resolved
May 12, 10:23 BST

Investigating - We are currently investigating reports of issues with Skype for Business for remote users.
We believe the issue is limited to Apple iMac, iPhone, and Android users only.

If you are experiencing any issues yourself, we recommend that you log a ticket with the IT service desk, as this may aid our investigations.

Once we have more information, an update will be posted.
May 12, 09:14 BST

May 11, 2022

No incidents reported.

May 10, 2022

Turnitin - Service Outage

Resolved - Turnitin UK are reporting the issue is now resolved, however there may be slight delays in submissions being processed as the backlog is cleared.

Turnitin UK offer their apologies for all those impacted by today's incident.
May 10, 14:43 BST

Monitoring - Turnitin UK are currently reporting an 'unexpected service incident' with the Turnitin service. The problem is impacting all users of the system, and is not local to Cardiff.

Users may be unable to access the service, experience slower than usual file uploads, and delayed report generation times.

We will continue to monitor the situation and provide updates here as soon as we receive them.

You may wish to subscribe to this incident to automatically receive updates when posted.

Thank you.
May 10, 12:14 BST

Wi-Fi Outage on campus

Resolved - It is believed the problem with Wi-Fi on campus is now resolved.

Devices that failed to connect should reconnect automatically. If problems persist, please restart the device and try again.

If problems persist even after a device has been re-started, please contact the IT Service Desk for further assistance.

Thank you.
May 10, 09:11 BST

Update - We are continuing to investigate this issue.
May 10, 08:57 BST

Investigating - We are aware of Wi-Fi network issues across campus this morning. Network engineers are investigating the problem and further information will be provided here as soon as we know more.
May 10, 08:35 BST

May 9, 2022

Outlook on the web - Safari browser downloading TokenFactoryIFrame file

Resolved - Microsoft have confirmed that they have remediated this issue, have deployed the fix, and are monitoring to ensure no unexpected reoccurrences.
May 9, 14:09 BST

Identified - Microsoft have acknowledged an issue that is reportedly affecting users who access Outlook on the web using Safari web browser.

Some users have reported that when they access Outlook on the web using Safari web browser, the browser repeatedly downloads a file called TokenFactoryIFrame. It should be possible to continue to access Outlook on the web despite this file downloading, or alternatively a different web browser can be used whilst the issue persists.

Microsoft have indicated that they are investigating, and are working on the issue. We will provide updates as Microsoft make them available.
May 4, 11:46 BST

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022

University Network Outage - Henry Welcome and Surrounding area

Resolved - Incident is now resolved
May 5, 15:30 BST

Update - The only location with customer-impacting network service outage is the Cancer Genetics building. Estates are working on repairing the power to Henry Welcome, and the building has been closed until this has been resolved.
Apr 25, 15:23 BST

Update - Power has been restored within Cartright court and Tower 2 (PET Scanner).
Apr 22, 16:07 BST

Identified - Network Technicians have identified the root cause of the network outage. The site is experiencing a widespread power outage, and UHW Estates engineers are on-site trying to restore power.
Apr 22, 10:20 BST

Investigating - We are currently investgigating a network issue possibly eminating from the Henry Welcome building.
The following surrounding areas also appear to be affected:

1. Henry Welcome Building
2. Tower 2 (PET Scanner)
3. Cancer Genetics,
4. Tower 1
5. Cartwright Court

Network engineers are aware, and are attending as a matter of urgency to diagnose and resolve the issue.

We apologise for any inconvenience this may be causing.
Apr 22, 08:45 BST

May 4, 2022

May 3, 2022

Service Degraded: LibrarySearch and Reading Lists

Resolved - This incident has been resolved.
May 3, 15:55 BST

Investigating - There is an issue currently effecting LibrarySearch and Reading Lists. The issue appears to be related to performance issues with the Vendor.

The effect of this is slowness in LibrarySearch and content not displaying.

We are working with the support partner to resolve the issue and identify the cause.

We apologise for any inconvenience this is causing.

Further updates will be provided in due course

Maithreyi Hegde – Service Manager
May 3, 12:30 BST

May 2, 2022

No incidents reported.