Investigating - University IT are aware of an issue accessing the Assignment Copy tool within Turnitin, and technical staff are currently investigating.

An update will be provided as soon as more information is available.

Apr 08, 2025 - 15:44 BST
Identified - Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App.

To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions.

We have informed Hewlett-Packard of this issue, and they are trying to resolve it.

Mar 14, 2025 - 10:29 GMT

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Partial Outage
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Partial Outage
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Xerte Apr 24, 2025 08:00-10:00 BST

Xerte

What is being done?
Annual upgrade of Xerte to new version.

When is it being done?
Thursday 24 April, 08:00 – 10:00.

Who will this affect?
All users who need to create or edit Xerte Learning Objects.

How will this affect users of the service?
Users will be unable to create or edit Xerte Learning Objects during the stated period.

Note: This should not affect any objects already uploaded and accessed via Learning Central, Intranet, etc.

Why is it being done?
To ensure we are on the latest supported version.

Paul Jones - Service Manager

Posted on Apr 17, 2025 - 16:28 BST
Apr 18, 2025

No incidents reported today.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025
Completed - The scheduled maintenance has been completed.
Apr 14, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 12:00 BST
Scheduled -

Oracle EBS – planned maintenance



What is being done?
University IT and our support partner are applying security and application updates to the production Oracle EBS service.

When is it being done?
Between 12:00, 11th April and 13:00, 14th April 2025.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.

Please log out of Oracle EBS before 12:00 on Friday, 11th April 2025.

Why is it being done?
This maintenance is essential to maintain support.

We apologise for any inconvenience this causes.

Apr 10, 08:29 BST
Apr 13, 2025

No incidents reported.

Apr 12, 2025
Completed - The scheduled maintenance has been completed.
Apr 12, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 BST
Scheduled - Panopto

What is being done?
Emergency maintenance work on the underpinning Panopto databases, conducted by the hosting suppliers.

When is it being done?
Friday 11 April, 22:00 - Saturday 12 April, 01:00

Who will this affect?
All users of Panopto.

How will this affect users of the service?
Access to Panopto recordings along with the ability to make new recordings via Panopto will be unavailable during the stated period.

Why is it being done?
To improve the overall stability and capacity of the underpinning infrastructure.

Paul Jones - Service Manager

Apr 10, 10:20 BST
Apr 11, 2025
Apr 10, 2025
Resolved - This incident has been resolved.
Apr 10, 12:23 BST
Investigating - We are aware of an issue with Manage My Publications. This is currently under investigation and we will provide an update as soon as possible.
Apr 10, 11:28 BST
Resolved - This incident has been resolved.
Apr 10, 08:24 BST
Monitoring - We are actively monitoring the telephony services, and it appears that service has been restored. If anyone is still experiencing issues with external calls to the university, please contact the service desk at it-support@cardiff.ac.uk or +44 (0)29 2251 1111.

Apologies for any inconvenience this may have caused.

Apr 3, 14:18 BST
Investigating - University IT has been made aware of an intermittent issue external to the university which is impacting Teams telephony audio, both internally and externally. Users are reporting they cannot hear the audio of participants in their telephone conversations. This has been escalated to our service provider.

We apologise for any inconvenience this may be causing.

Apr 2, 16:24 BST
Apr 9, 2025

No incidents reported.

Apr 8, 2025

Unresolved incident: Turnitin - Issues accessing Assignment Copy tool.

Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

Apr 5, 2025

No incidents reported.

Apr 4, 2025

No incidents reported.