Cardiff University Status

RemoteApps - access using the native client

Identified - An issue has been identified with users gaining access to applications on RemoteApps using the VMware Horizon native client.

Users are advised to access applications via the HTML Access route from the https://remoteapps.cardiff.ac.uk site until the issue is resolved.
We are working with suppliers to resolve the issue.

Ian Bradley – Service Manager
Jan 13, 15:29 GMT

Communication & Collaboration Operational

Desktop Telephony Operational

Email & Calendar (Outlook) Operational

Microsoft Teams Operational

Netcall (Call Centre functionality) Operational

Skype for Business (Telephony & Instant Messaging) Operational

Yammer Operational

Zoom Operational

Computers, Software, & Printing Degraded Performance

Desktop, Laptops, & Mobile devices Operational

Printing, Copying, & Scanning Operational

Published Applications online (Horizon) Degraded Performance

Remote Application Service Operational

Remote PC Access (Horizon) Degraded Performance

File Storage Operational

Home & Shared drive (H: & S:) Operational

OneDrive for Business Operational

Finance Systems Operational

Financial and Procurement System (Oracle-EBS) Operational

Help & Support Operational

Service Desk Support (IT single point of contact) Operational

IT Portal (Self Service ticket logging) Operational

Student Enquiry (GECKO) Operational

LinkedIn Learning Operational

HR & Student Record Systems Operational

PeopleXD (Core HR) Operational

SIMS (Admin) Operational

Library Systems Operational

LibrarySearch (Primo) Operational

Library Management System (ALMA) Operational

Reading Lists (Leganto) Operational

Network Operational

Wired Network Connectivity Operational

Wireless Network Connectivity Operational

Virtual Private Networks (VPN) Operational

Public Website & Intranet Operational

Public Website (Squiz) Operational

Intranet (Squiz) Operational

Research Operational

ARCCA Processing and Analysis (Hawk) Operational

ORCA & Manage My Publications Operational

Research Data Storage Operational

Research Portal (Converis) Operational

Room & Equipment Bookings Operational

Resource Booker Operational

Room Bookings (Syllabus Plus / Scientia) Operational

Student Systems Operational

Blackboard Collaborate Operational

Learn Plus (Panopto) Operational

Mahara Operational

Residences Student Portal (Accommodation) Operational

Student App Operational

Student Records (SIMS Online) Operational

Student Timetable Operational

Turnitin Operational

VLE (Learning Central) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

Internet Access - Halls of Residence

Resolved - This incident has been resolved.
Jan 14, 09:16 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 4, 16:06 GMT

Update - We are continuing to work on a fix for this issue.
Emails have been sent to some users asking for device information, to aid us with our investigations.
If you have received an email from me, please do your best to respond. Regards, Adrian Williams.
Dec 30, 19:08 GMT

Identified - A number of devices remain unable to connect to the University network in halls of residence.

An engineer site visit is being arranged for tomorrow morning, and the problem is unlikely to be resolved prior to that visit.

This means that, regrettably, those devices unable to connect will remain offline overnight.

We apologise for the inconvenience.

Thank you,
Andrew Coleman
Dec 29, 20:08 GMT

Investigating - We are aware that a number of students have reported issues connecting to the network from halls of residence.
Engineers are investigating, and students are asked to keep retrying their connections.
Further information will be published here as soon as it becomes available.
Thank you,
Andrew Coleman
Dec 29, 16:27 GMT

Jan 13, 2022

Unresolved incident: RemoteApps - access using the native client.

Jan 12, 2022

Internet and Intranet (Squiz) - Service degraded

Resolved - This issue has been resolved as of approximately 10:20. We apologise for any inconvenience this caused.
Jan 12, 13:59 GMT

Monitoring -

Internet and Intranet (Squiz)

There is an issue currently affecting the staff and student intranet and parts of the public website. The issue appears to be related to the Matrix search facility/Funnelback within Squiz.

The effect appears to manifest as some pages not loading and/or the search facility returning an error or incorrect/incomplete results.

Though the issue appears to have been resolved, we are awaitng confirmation from our support partner the cause has been identified and fixed.

We apologise for any inconvenience this is causing.

A further update will be provided in due course.

Kevin Villis – Service Manager
Jan 12, 10:40 GMT

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

Learn Plus (Panopto)

Completed - The scheduled maintenance has been completed.
Jan 9, 02:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 22:00 GMT

Scheduled -

Learn Plus (Panopto)

What is being done?
Upgrade to Learn Plus (Panopto) infrastructure by hosting suppliers.

When is it being done?
Saturday 8 January 2022, 22:00 to Sunday 9 January 2022, 02:00 (4 hours).

Who will this affect?
All users of the Learn Plus service.

How will this affect users of the service?
Personal Capture and viewing of existing recordings (including within Learning Central) will be unavailable during the stated period.

Why is it being done?
In order to allow for new features and improvements to be implemented.

Paul Jones - Service Manager
Dec 15, 14:59 GMT

Jan 8, 2022

Turnitin (Plagiarism Detection and Online Marking)

Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:00 GMT

Scheduled -

Turnitin

What is being done?
Standard system maintenance conducted by the suppliers.

When is it being done?
Saturday 8 January 2022, 00:00 (midnight) to 08:00.

Who will this affect?
All users of the Turnitin service.

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.

Why is it being done?
Scheduled maintenance conducted by suppliers.

Paul Jones - Service Manager
Dec 15, 14:56 GMT

Jan 7, 2022

No incidents reported.

Jan 6, 2022

Hawk (University Supercomputer Service) - Planned Maintenance on Wednesday 5/1/2022

Completed - The scheduled maintenance has been completed.
Jan 6, 00:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 5, 08:00 GMT

Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 5 January 2022. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Christopher Dickson - Service Manager
Dec 15, 10:23 GMT

Jan 5, 2022

Jan 4, 2022

Jan 3, 2022

No incidents reported.