In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 2025 - 17:31 BST
Scheduled -

Firewall Migration - All IT services - Saturday 14th June 2025



What is being done?
This forms part of a wider piece of work to migrate all IT services onto new firewalls.

When is it being done?
The work was completed between 07:00 and 17:30 Saturday, 14th June 2025.

Who will be affected?
All users.

How will this affect service users?
Following today's work the VPN service remains at risk. Therefore, all services that require VPN access are also at risk.

Why is it being done?
This forms part of ongoing network maintenance and service improvements.

Jun 14, 2025 17:31 - Jun 16, 2025 03:31 BST
Monitoring - We have identified a series of emails being sent to members of the University which contain a malicious eml file attached.
The subject of the email and the name of the attached file can vary, but the attached file ends in .eml
If the malicious eml file is opened it can affect your email and also trigger a mutated version of the email to be sent on to your contacts.

Steps have been taken to mitigate and intercept delivery of these emails, but if anyone receives an unexpected email particularly with an eml file attached they should not open the attachment and should report the email using the Report button.

If anyone opened the eml file attachment they should contact the IT Service Desk by telephone without delay.

More information on scam messages, how to spot them, and what action to take, is available by searching on the Intranet for "scam messages"

Jun 10, 2025 - 10:33 BST
Identified - Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App.

To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions.

We have informed Hewlett-Packard of this issue, and they are trying to resolve it.

Mar 14, 2025 - 10:29 GMT

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Under Maintenance
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Under Maintenance
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 15, 2025

No incidents reported today.

Jun 14, 2025
Completed - The scheduled maintenance has been completed.
Jun 14, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 07:00 BST
Scheduled -

Firewall Migration - All IT services - Saturday 14th June 2025



What is being done?
This forms part of a wider piece of work to migrate all IT services onto new firewalls.

When is it being done?
Between 07:00 and 17:00 Saturday, 14th June 2025.

Who will be affected?
All users.

How will this affect service users?
There will be disruptions to IT services and network connectivity across campus throughout the day, and all IT services should be considered as at risk for the remainder of the weekend.

Why is it being done?
This form part of ongoing network maintenance and service improvements.

Jun 12, 11:12 BST
Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Resolved - This incident has been resolved.
Jun 11, 15:24 BST
Investigating - MathWorks have announced that they have experienced a ransomware attack which has caused outages and degradation of various features of Matlab software.

They are providing information and updates on their status page, which is available here, MathWorks Status.

May 27, 15:42 BST
Jun 10, 2025

Unresolved incident: Email: Malicious eml file attachment.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Resolved - This incident has been resolved.

We apologise for any inconvenience caused.

Jun 5, 08:35 BST
Investigating -

Resource Booker



We are currently experiencing a technical issue with Resource Booker and it is currently unavailable. We are working with the supplier to resolve the issue as soon as possible.

Unfortunately, we are unable to approve bookings made on Resource Booker until the issue is resolved. If you have an urgent booking request for a University Shared Space, please email roombooking@cardiff.ac.uk.

We apologise for any inconvenience caused.

Jun 4, 08:30 BST
Completed - The scheduled maintenance has been completed.
Jun 5, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 08:00 BST
Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 4 June 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

May 22, 09:05 BST
Jun 4, 2025
Jun 3, 2025

No incidents reported.

Jun 2, 2025
Resolved - The issue with the Xerte (Learning Objects) service has now been resolved.
Jun 2, 14:32 BST
Monitoring - A fix has been implemented and the issues affecting Xerte (Learning Objects) should now be resolved. Engineers are continuing to monitor the service.
Jun 2, 11:08 BST
Investigating - University IT are aware of an issue with the Xerte (Learning Objects) service, resulting in viewing and editing of such objects being unavailable. Technical staff are currently investigating.

An update will be provided as soon as more information is available.

Jun 2, 10:47 BST
Jun 1, 2025

No incidents reported.