Investigating - University IT are aware of an issue accessing the Assignment Copy tool within Turnitin, and technical staff are currently investigating.
An update will be provided as soon as more information is available.
Apr 08, 2025 - 15:44 BST
Identified - Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App.
To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions.
We have informed Hewlett-Packard of this issue, and they are trying to resolve it.
Mar 14, 2025 - 10:29 GMT
Completed -
The scheduled maintenance has been completed.
Apr 14, 13:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 12:00 BST
Scheduled -
Oracle EBS – planned maintenance
What is being done? University IT and our support partner are applying security and application updates to the production Oracle EBS service.
When is it being done? Between 12:00, 11th April and 13:00, 14th April 2025.
Who will this affect? All Oracle EBS and some Business Objects users.
How will this affect users? Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.
Please log out of Oracle EBS before 12:00 on Friday, 11th April 2025.
Why is it being done? This maintenance is essential to maintain support.
We apologise for any inconvenience this causes.
Apr 10, 08:29 BST
Completed -
The scheduled maintenance has been completed.
Apr 12, 01:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 22:00 BST
Scheduled -
Panopto
What is being done? Emergency maintenance work on the underpinning Panopto databases, conducted by the hosting suppliers.
When is it being done? Friday 11 April, 22:00 - Saturday 12 April, 01:00
Who will this affect? All users of Panopto.
How will this affect users of the service? Access to Panopto recordings along with the ability to make new recordings via Panopto will be unavailable during the stated period.
Why is it being done? To improve the overall stability and capacity of the underpinning infrastructure.
Resolved -
This incident has been resolved.
Apr 10, 12:23 BST
Investigating -
We are aware of an issue with Manage My Publications. This is currently under investigation and we will provide an update as soon as possible.
Apr 10, 11:28 BST
Resolved -
This incident has been resolved.
Apr 10, 08:24 BST
Monitoring -
We are actively monitoring the telephony services, and it appears that service has been restored. If anyone is still experiencing issues with external calls to the university, please contact the service desk at it-support@cardiff.ac.uk or +44 (0)29 2251 1111.
Apologies for any inconvenience this may have caused.
Apr 3, 14:18 BST
Investigating -
University IT has been made aware of an intermittent issue external to the university which is impacting Teams telephony audio, both internally and externally. Users are reporting they cannot hear the audio of participants in their telephone conversations. This has been escalated to our service provider.
We apologise for any inconvenience this may be causing.
Apr 2, 16:24 BST