Update - Work continues to resolve the problem with device on-boarding in Halls of Residences.
Work will continue through the night, however engineers have confirmed service is unlikely to be restored this evening.
Thank you for your patience. We apologise for the disruption this is causing.
Sep 23, 19:58 BST
Update - Engineers are continuing to work to resolve the problem with device on-boarding in Halls of Residences, and work will continue throughout the night.
Students are now advised to wait to onboard until this status page is updated to say that the issue is resolved.
We apologise for the disruption this is causing, and please be assured this is being treated with the highest priority.
Sep 23, 16:17 BST
Update - Issue confirmed to impact all Halls of Residence not just Talybont. Engineers are working to resolve the issue.
Those trying to connect are asked to re-try. This page will also be updated as soon as the issue is resolved.
Sep 23, 13:23 BST
Identified - University IT are aware student are having problems on-boarding devices iat Talybont Halls of Residence. Engineers are currently investigating the issue.
Sep 23, 12:57 BST
Communication & Collaboration ? Operational
Email and Collaboration Services ? Operational
Telephony ? Operational
Corporate Communication Systems ? Operational
Media and A/V ? Operational
Web Services ? Operational
Polling and Surveys ? Operational
Student Mobile App ? Operational
Educational Services ? Operational
Assessment Systems and Learning Analytics ? Operational
Academic Technology and Support ? Operational
E-Portfolio Management ? Operational
Instructional Technology and Design ? Operational
Virtual Learning Environment ? Operational
Lecture Capture ? Operational
IT Training & Enablement ? Operational
End-User Computing ? Operational
Desktop and Mobile Device Managed Services ? Operational
Off Campus Access ? Operational
Hardware Procurement and Disposal ? Operational
Printing and Related Services ? Operational
Software Procurement and Licensing ? Operational
Help, Support and Consultancy ? Operational
IT Service Desk and Support ? Operational
IT Consultancy ? Operational
Infrastructure ? Operational
Data Centres Service ? Operational
Database as a Service ? Operational
Integration Service ? Operational
Monitoring Service ? Operational
Server and Storage Service ? Operational
Network & Information Security ? Major Outage
Network and Connectivity Service ? Major Outage
Identity and Access Management ? Operational
Research Services ? Operational
Research Portal (Converis) ? Operational
Advanced Research Computing, HPC and e-Research ? Operational
Research Data and Publications Services ? Operational
Professional Services ? Operational
Alumni and Advancement ? Operational
Business Capability and Process Automation ? Operational
Estates and Facilities Management ? Operational
Faculty Information System ? Operational
Financial and Procurement System ? Operational
Human Resource System ? Operational
Library System ? Operational
Data, Reporting and Analytics ? Operational
Student Information System ? Operational
Portfolio and Project Management ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Printing, Copying, & Scanning Sep 23, 21:00-22:00 BST
Scheduled -

Printing, Coping, & Scanning


What is being done?
An upgrade to the underlying print & account management software Papercut

When is it being done?
Thursday 23 September, 21:00 – 22:00

Who will this affect?
All users of Follow Me printing including scanning, and copying on multifunctional printers.

How will this affect users?
The Follow Me printing service will be unavailable during the outage period. Use of multifunctional printers for printing, copying, and scanning will be disrupted whilst the work is undertaken.

Once the work is complete printers may need to be power cycled to re-establish connection to the server.

Why is it being done?
To upgrade the software supporting the service to the most recent supported version.

Ian Bradley - Service Manager
Sep 23, 11:53 BST
Business Objects Oct 4, 08:00-17:00 BST
Business Objects

What is being done?
Business Objects is being updated.

When is it being done?
Between 08:00 and 17:00 Monday, 4th October 2021.

Who will this affect?
All Business Objects users.

How will this affect users?
All Business Objects access and Business Objects reporting will be unavailable for the duration of the work.

Why is it being done?
This is essential maintenance of the production service.

Kevin Villis – Service Manager
Posted on Sep 23, 16:00 BST
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021

Unresolved incident: Device On-boarding.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 17:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 17:30 BST
Scheduled - What is being done?
Estates are carrying essential maintenance work

When is it being done?
Building Name: Cancer and Genetics Building
Date and Time: Monday 13th Sept to Friday 17th Sept 2021, from 5.30pm to 2am
Comments: Power outage is not anticipated.

Who will this affect?
All Staff and Students using IT services in the building or remoting on to workstations.

How will this affect users?
IT service users need to be aware that the change is taking place and IT services will be at risk during
change window.
Network services – all wired, wireless and telephone services will be unavailable in the building for the
duration of the work on the day.
Emergency Phones – unlikely to be available for the duration of the work

Remote desktop logging onto workstations: Staff and Students remoting onto desktops in the above
mentioned buildings will not be able to remote onto it during this time.

Staff and Students working outside this building (e.g. home) will still be able to use their laptops/home computers to
access emails and various applications.
Users are adviced to save their work regularly during this period

For non-IT related queries relating to this particular electrical work please contact Estates

Why is it being done?
This forms part of Estates maintenance activities.

Maithreyi Hegde – Service Manager
Sep 1, 16:20 BST
Resolved - This incident has been resolved.
Sep 17, 15:37 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 12:17 BST
Identified - Dear colleague,

We have identified an issue currently affecting PeopleXD within the Remote Application Service.

Who will this affect?
PeopleXD Back Office users accessing the client via the Remote Application Service. It is not yet known if the issue is present for other services available from the Remote Application Service.

How will this affect users?
The client is running but upon attempting to open a PDF, users are presented with an error related to launching Adobe Acrobat Reader and the PDF does not open. This is a change to the default action of opening a PDF in Internet Explorer.

What is being done?
We have identified a recent security patch has caused the change in behaviour. As this is a security patch it is not advisable to remove it, so an alternative solution is currently being investigated.

An update will be provided as soon as one becomes available.

Kevin Villis – Service Manager
Sep 17, 09:28 BST
Sep 16, 2021
Resolved - University IT are aware of a network connectivity issue this morning (approx. 11:30am). The problem impacted users of the Virtual Private Network (VPN) service, or services that depend on the VPN to work (e.g. Netcall)
The cause of this issue had been identified and service has now been fully restored.
We apologise for any inconvenience this caused.
Sep 16, 13:06 BST
Sep 15, 2021
Completed - The scheduled maintenance has been completed.
Sep 15, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:02 BST
Scheduled - Public Website and Intranet (Squiz)

What is being done?
Our supplier, SQUIZ, wishes to notify you that scheduled maintenance work will be carried out on the service.

When is it being done?
Between 21:00 and 22:00 Wednesday, 15th September 2021.

Who will this affect?
Potentially, all users.

How will this affect users?
We are not anticipating and impact on service. However, if an outage occurs the service will automatically fail over to the disaster recovery site (DR). At this point users will be unable to log in to the intranet or make form submissions. Squiz editors will not be able to make any changes.

Why is it being done?
This is standard maintenance carried out by the supplier.

Kevin Villis – Service Manager
Sep 7, 11:49 BST
Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - This incident has been resolved without further disruption to service. Apologies for any inconvenience this may have caused.
Sep 13, 19:58 BST
Monitoring - We have been made aware of issues whereby networked services on Campus have experienced interruptions to service. Networked Engineers have been investigating and believe they have fixed the underlying cause - however, the residences wired, and wireless networks are considered running ‘at risk’ until 09:00 on Monday 13th September. This issue was initially identified by Engineers at 15:00 on Friday 10th.
Sep 10, 17:12 BST
Resolved - Service has been restored. Apologies for any inconvenience caused.
Sep 13, 14:48 BST
Investigating - We have been made aware of an issue with the Wired and Wireless networks affecting the entire Queens Building. Network engineers are aware and en route to investigate.
Sep 13, 13:12 BST
Completed - The scheduled maintenance has been completed.
Sep 13, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 09:01 BST
Scheduled - What is being done?
Annual upgrade of Mahara.

When is it being done?
Monday 13th September, 09:00 - 13:00.

Who will this affect?
All users of the Mahara service.

How will this affect users of the service?
The Mahara service will be unavailable during the stated period.

Why is it being done?
To remain up-to-date with the Mahara version and to ensure continued support from our suppliers.

Paul Jones - Service Manager
Aug 25, 14:49 BST
Resolved - All users should now have had Microsoft's fix applied to their OneDrive, and should have reverted back to 5TB capacity.
Anybody still experiencing issues should contact the IT Service Desk.
Sep 13, 10:31 BST
Monitoring - Microsoft applied their fix to our Office 365 tenancy, and the vast majority of users reverted to 5TB capacity.
Some users with custom ODB capacities are receiving the fix at a slower rate as Microsoft continues to roll it out worldwide.
Sep 6, 00:00 BST
Identified - An unintended consequence of an update by Microsoft resulted in users One Drive for Business capacity reducing from 5TB down to 1TB.
Aug 31, 08:00 BST
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021