Update - We continue to work on fixing this issue, however, the Wi-Fi service is still unavailable in this area. Power to the local LAN room is still offline, and Estates are working on a solution.
Jul 16, 2024 - 16:23 BST
Update - Wired connectivity has been restored, however Wireless service is still unavailable.
Jul 09, 2024 - 14:05 BST
Identified - University IT is aware of an issue with the University Network and technical staff are currently investigating.

Large Parts of the Main Building South Wing are affected.

Further updates will follow as more information becomes available.

We apologise for any inconvenience this is causing.

Jul 09, 2024 - 09:44 BST
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Major Outage
Wired Network Connectivity Operational
Wireless Network Connectivity Major Outage
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What is being done?
As part of a phased rollout, we will be updating the firmware and configuring the language settings to provide Welsh as an option on the remaining compatible Konica MFD (Multifunctional Devices) across campus.

When is it being done?

• From Monday 22nd July to Friday 26th July, inclusive, the devices will be batched, with each batch completed on a different day. Where a school/department has more than one device on our list we have split the devices up into different batches to ensure you will always have at least one functional device.
• The work will consist of a firmware update on the morning of your device’s allocated day. These updates will start from 7.30am with the majority completed by 9am.
• A list of printers affected and dates was circulated as part of an email to all schools on 15-07-2024.
• From Monday 29 July to Friday 2 August inclusive, a Konica engineer will be onsite to resolve any outstanding issues experienced during the Welsh language upgrades and previous connectivity testing. The project will be in touch with key stakeholders in the schools/deps of affected devices directly to agree arrangements around the engineer visit. Any disruption should be minimal.

If your device is not on our list as mentioned above, then it is either incompatible with the Welsh language settings/ firmware upgrade and excluded from the rollout, or has already been done in the previous phase of the rollout.

Who will this affect?
All Staff using the Konica MFDs in the above buildings at the advertised dates and times.

How will this affect service users?
During the update, a message will show on the control panel of the MFD to say that it is being remotely administered and to not turn off. First the update will download onto the device. This will take around 30 minutes during which time the device will continue to work as normal. It will then automatically reboot (5 minutes) to install the update. During the reboot the device will not be operational.

Why is it being done?
As part of the bilingual MFD rollout.

Please contact Lisa Megraw (MegrawL@cardiff.ac.uk), Senior Project Manager, if you have any questions or concerns.

Posted on Jul 15, 2024 - 17:46 BST
Past Incidents
Jul 18, 2024

No incidents reported today.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Unresolved incident: Main Building (South Wing) - Unplanned Network Outage.

Jul 15, 2024
Resolved - The application of the fix has now completed, and the service has returned to normal.

If you experience a conflict issue with calendar entries, please follow the steps within "Workaround 2" in the following Microsoft help article:
https://support.microsoft.com/en-us/office/outlook-shows-conflict-errors-when-updating-or-cancelling-meetings-69c26227-40ef-4377-8f12-1749fcaad2ad

If you have duplicate copies of a calendar entry, please follow the steps within "Workaround 3" in the following Microsoft help article:
https://support.microsoft.com/en-us/office/outlook-shows-conflict-errors-when-updating-or-cancelling-meetings-69c26227-40ef-4377-8f12-1749fcaad2ad

Jul 15, 10:08 BST
Monitoring - Microsoft have identified the necessary fix, and are in the process of deploying it across their considerable infrastructure.

Once the fix has finished deploying, and following a period of monitoring to ensure its effectiveness in remediating the issue, Microsoft will provide a further announcement in due course to indicate that the incident is resolved. We will provide an update on this as soon as possible.

Jul 9, 10:16 BST
Identified - Microsoft have confirmed that an issue with Outlook desktop can intermittently affect some users, preventing them from updating or cancelling calendar entries.

As a temporary workaround, users can utilise Outlook on Web which is not affected by this.

Please note that whilst the New Outlook desktop client is also not affected, it is still being developed and can cause issues with certain functionality such as interacting with shared mailboxes or delegated access.

Jun 28, 11:47 BST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 09:00 BST
Scheduled - Multifunctional Device (MFD) Notifications - Further Work – 8-12 July

As part of our Konica bilingual and managed device rollout we will be carrying out connectivity testing on 119 Konica devices from the 8th - 12th of July. This will complete the connectivity tests that have been carried out over the last few months.

During the test a Konica engineer will attempt to connect remotely to the MFDs. No works will be carried out and the MFDs will continue to work as normal but you may see a message flash up for a few minutes on the control panel to say that the MFD is being remotely administered and to not turn off. This message can be ignored.

This work is being carried out by the MFD project.

Jul 1, 15:02 BST
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Jul 8, 2024
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024
Resolved - The issue affecting access to the SIMS Client has now been resolved.

Apologies for any inconvenience caused.

Jul 4, 13:59 BST
Monitoring - A fix has been implemented and the issues affecting access to the SIMS Client should now be resolved. Engineers are continuing to monitor the service.
Jul 4, 09:39 BST
Investigating - University IT are aware of a possible issue accessing the SIMS Client, and technical staff are currently investigating. Note that access to SIMS Online appears unaffected.

An update will be provided as soon as more information is available

Jul 4, 09:12 BST
Completed - The scheduled maintenance has been completed.
Jul 4, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 08:00 BST
Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 3 July 2024. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Jun 26, 09:49 BST