Monitoring - A fix has been implemented and we are monitoring the results. Please consider the service as running at risk until further notice.

We apologise for any inconvenience this is causing.

Jun 19, 2024 - 16:07 BST
Investigating -

Oracle EBS - performance issues following upgrade



Following the upgrade of Oracle EBS, we are experiencing some performance issues. As a result, some users are unable to access the service.

The priority is to restore service for all as quickly as possible. Once restored the investigation will continue with our supplier, but the service will remain at risk until further notice.

We apologise for any inconvenience this is causing.

Jun 19, 2024 - 15:32 BST
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
myPrint and Staff Print Jul 2, 2024 17:00-21:00 BST
What is being done?
We are updating the software (Papercut) underpinning the myPrint and Staff Print services.

When is this being done?
Tuesday 2 July between 17:00 and 21:00 hours.

Who will be affected?
Users of the myPrint and Staff Print services may briefly be affected.

How will this affect users of the service?
A very brief printing delay or outage during the above times may be experienced as services are restarted. The restarts will be staggered to minimise any impact on the print services.

Printing devices (MFDs) should automatically return to operational state following the upgrade. However, some may require a restart (power down & power back up) if connectivity is lost.

Why is this being done?
To ensure we are running the latest version of the Papercut application, maintaining the integrity of the printing services.

Posted on Jun 21, 2024 - 14:55 BST
Past Incidents
Jun 25, 2024

No incidents reported today.

Jun 24, 2024

No incidents reported.

Jun 23, 2024

No incidents reported.

Jun 22, 2024

No incidents reported.

Jun 21, 2024
Resolved - The issue affecting access to the SIMS Client has now been resolved.
Jun 21, 13:53 BST
Investigating - University IT are aware of a possible issue accessing the SIMS Client, and technical staff are currently investigating. Note that access to SIMS Online appears unaffected.

An update will be provided as soon as more information is available

Jun 21, 09:24 BST
Jun 20, 2024

No incidents reported.

Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 14:33 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 08:00 BST
Scheduled - Mahara

What is being done?
Upgrade to the Mahara service by our cloud hosting suppliers.

When is it being done?
Wednesday 19 June, 08:00 - 21:00

Who will this affect?
All users of the Mahara service.

How will this affect users of the service?
The Mahara service will be unavailable during the stated period.

Why is it being done?
In order to implement new features and to remain fully supported.

Paul Jones - Service Manager

Jun 3, 15:23 BST
Resolved - The issue affecting access to the Mentimeter service has now been resolved.

Apologies for any inconvenience this has caused.

Jun 19, 13:45 BST
Investigating - University IT are aware of issues accessing the Mentimeter service and technical staff are currently investigating along with the suppliers.

An update will be provided as soon as more information is available.

Jun 17, 15:28 BST
Completed - The scheduled maintenance has been completed.
Jun 19, 10:36 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 15:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 13, 15:57 BST
Scheduled -

Oracle EBS upgrade – planned maintenance



Oracle EBS is available for use

Following the successful upgrade of Oracle EBS, a new version of the application is available within the Published Applications and Desktops Service (Horizon).

We thank you for your patience during this extended outage and apologise for any inconvenience it caused.

Kevin Villis – Service Manager

Jun 7, 10:35 BST
Jun 18, 2024
Resolved - Turnitin have indicated that the performance issue has been resolved.
Jun 18, 13:13 BST
Investigating - University IT are aware of an issue with the Turnitin service, Users may experience slowness when navigating the service, when logging in, uploading submissions, and accessing Similarity Reports.

An update will be provided as soon as more information is available.

Jun 18, 11:19 BST
Resolved - This incident has been resolved.
Jun 18, 08:04 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 13:38 BST
Identified - The issue has been identified and we are working with our support partner to resolve this as quickly as possible. Unfortunately, Resource Booker must remain in maintenance mode until the fix has been implemented.

We apologise for any inconvenience this is causing.

Jun 13, 12:17 BST
Investigating -

Resource Booker



We are currently experiencing a technical issue with Resource Booker and are working with the supplier to resolve the issue as quickly as possible.

Unfortunately, the service will remain offline and we will be unable to approve bookings made on Resource Booker until the issue is resolved. If you have an urgent booking request for a University Shared Space for up to Monday 17 June, please email roombooking@cardiff.ac.uk.

We apologise for any inconvenience caused.

Jun 12, 09:57 BST
Jun 17, 2024
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Jun 13, 2024
Resolved - Microsoft confirmed that this issue has been resolved.
Jun 13, 12:25 BST
Identified - We have received some reports of users encountering issue in creating an online Teams meeting using Outlook.

The affected users have utilised the New Teams experience, but have then reverted to using classic Teams.

Microsoft are working on a fix for the issue. In the meantime, impacted users are advised to switch to using the New Teams experience (by sliding the "Try the new Teams" toggle switch found in the top left hand corner of classic Teams) and restart their Outlook client.

More information about Microsoft's new Teams experience can be found on their website at https://adoption.microsoft.com/en-us/new-microsoft-teams/,
along with guidance on switching between classic at https://support.microsoft.com/en-gb/office/switch-to-the-new-microsoft-teams-2d4a0c96-fa52-43f8-a006-4bfbc62cf6c5

May 16, 13:18 BST
Resolved - No further impact has been reported and service is operating as normal
Jun 13, 12:25 BST
Update - Further mitigating actions are planned over the next few weeks which should improve the situation further. These will be monitored for their impact after they are implemented.
May 7, 10:39 BST
Update - Some minor brief unresponsiveness of parts of the service may have been experienced by some users on occasion due to an ongoing intermittent issue with a piece of technology which the Filestore service utilises.
Engineers continue to monitor the situation, and are taking mitigating action as appropriate to minimise the impact upon the service.

Apr 18, 10:15 BST
Monitoring - Our engineers have identified a possible cause of this issue, and have remediated.
They continue to monitor the system, but it is believed that usual service has been restored.

Apr 17, 10:07 BST
Investigating - We have been receiving reports of some users experiencing issues when trying to access the Shared Drive (aka S: drive).

Users encountering difficulties report being prompted to enter network credentials, but cannot obtain access.

We are currently conducting investigations into this matter, and will provide an update shortly. We apologise for the inconvenience this issue may cause.

Apr 16, 14:33 BST
Jun 12, 2024
Jun 11, 2024
Resolved - The issue affecting access to the SIMS Client has now been resolved.

Apologies for any inconvenience this has caused.

Jun 11, 11:23 BST
Monitoring - A fix has been implemented and the issues affecting access to the SIMS Client should now be resolved. Engineers are continuing to monitor the service.
Jun 11, 09:43 BST
Investigating - University IT are aware of a possible issue accessing the SIMS Client, and technical staff are currently investigating. Note that access to SIMS Online appears unaffected.

An update will be provided as soon as more information is available.

Jun 11, 09:37 BST