Investigating - University IT are aware of a possible issue accessing Administrative applications (e.g. SIMS Client and Oracle-EBS) via Horizon, and technical staff are currently investigating.

An update will be provided as soon as more information is available.

Feb 20, 2024 - 10:46 GMT
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Published Desktops (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
OneDrive for Business Operational
Finance Systems Degraded Performance
Financial and Procurement System (Oracle-EBS) Degraded Performance
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Degraded Performance
PeopleXD (Core HR) Operational
SIMS (Admin) Degraded Performance
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) ? Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
myPrint and Staff Print Feb 21, 2024 17:00-20:00 GMT

myPrint and Staff Print

What is being done?
We are updating Papercut on the hardware underpinning the myPrint and Staff Print services.

When is this being done?
Between 17:00 and 20:00 on 21st February 2024.

Who will be affected?
All users of the myPrint and Staff Print services.

How will this affect users of the service?
A very brief outage may be experienced as services are restarted. The restarts will be staggered to minimise any impact on the print services.

Devices (MFDs) should automatically return to operational state following the change; however, some may require a restart (power down & power back up) if connectivity is lost.

Why is this being done?
To ensure we are running the latest version of the Papercut application, maintaining the integrity of the printing services.

Posted on Feb 16, 2024 - 16:26 GMT
Past Incidents
Feb 20, 2024

Unresolved incident: Access to Administrative applications via Horizon.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.

Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 10:15 GMT
Update - We will be undergoing scheduled maintenance during this time.
Feb 9, 09:45 GMT
Scheduled - University IT is applying the latest software updates to some of our core network switches. We do not expect any disruption to services at this time, due to network resilience and duplication, however, the network should be considered 'at risk' during this time.
Feb 9, 09:44 GMT
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024
Completed - The scheduled maintenance has been completed.
Feb 8, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 08:00 GMT
Scheduled - Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 7 February 2024

What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is it being done?
This will next take place on Wednesday 7 February 2024. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is it being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Jan 31, 16:36 GMT
Feb 7, 2024
Resolved - Dear Colleague

Please note that the following services have been restored:

1. ORCA (Online Research At Cardiff) and Manage My Publications (MMP)

This issue affecting ORCA (Online Research At Cardiff) and Manage My Publications (MMP) has been resolved. We will continue to monitor to ensure performance.

We apologise for any inconvenience this caused.
Christopher Dickson – Service Manager

Feb 7, 15:59 GMT
Investigating - We are aware that the ORCA (Online Research at Cardiff) research publications repository is currently unavailable.

Also we are experiencing problems with the Manage My Publications (MMP) quick publications deposit widget.

We are investigating the cause of this incident as a matter of urgency and will restore services as soon as possible.

We apologise for any inconvenience caused.

Feb 7, 10:32 GMT
Feb 6, 2024

No incidents reported.