Monitoring - A fix for this issue has been developed and is being deployed over the course of the next 30 minutes. Once the fix has completed, affected users should regain access to their mailbox.
We will continue to monitor the situation, and once again apologise for any inconvenience this issue may have caused.
Dec 02, 2024 - 16:43 GMT
Investigating - We have been made aware of an issue affecting some student mailboxes which results in an unexpected error.
If you receive an unexpected error message stating "Something went wrong" when trying to access your Cardiff University mailbox, we are aware of the situation and engineers are working on identifying the cause and developing a fix.
Please check this status page for updates on progress with this issue. We apologise for the inconvenience this may cause those affected, and appreciate your patience as work continues to resolve it.
Dec 02, 2024 - 16:13 GMT
Communication & Collaboration
Partial Outage
Desktop Telephony
Operational
Email & Calendar (Outlook)
Partial Outage
Microsoft Teams
Operational
Netcall (Call Centre functionality)
Operational
Skype for Business (Telephony & Instant Messaging)
Operational
Yammer
Operational
Zoom
Operational
Corporate Reporting, Data and Analytics
Operational
Business Objects
Operational
Business Intelligence
Operational
Computers, Software, & Printing
Operational
Desktop, Laptops, & Mobile devices
Operational
Printing, Copying, & Scanning
Operational
Published Applications (Horizon)
Operational
Remote Access to a Campus Computer
Operational
File Storage
Operational
Home & Shared drive (H: & S:)
Operational
Microsoft Cloud Storage
?
Operational
Finance Systems
Operational
Financial and Procurement System (Oracle-EBS)
Operational
Help & Support
Operational
Service Desk Support (IT single point of contact)
Operational
IT Portal (Self Service ticket logging)
Operational
Student Enquiry (GECKO)
Operational
HR & Student Record Systems
Operational
PeopleXD (Core HR)
Operational
SIMS (Admin)
Operational
Library Systems
Operational
Electronic Resources
?
Operational
Library Management System (ALMA)
Operational
LibrarySearch (Primo)
Operational
Reading Lists (Leganto)
Operational
Network
Operational
Wired Network Connectivity
Operational
Wireless Network Connectivity
Operational
Virtual Private Networks (VPN)
Operational
Public Website & Intranet
Operational
Public Website (Squiz)
Operational
Intranet (Squiz)
Operational
Research
Operational
ARCCA Processing and Analysis (Hawk)
Operational
ORCA & Manage My Publications
?
Operational
Research Data Store
?
Operational
Research Portal (Converis)
?
Operational
Research Data Repository (Figshare)
?
Operational
Room & Equipment Bookings
Operational
Resource Booker
Operational
Room Bookings (Syllabus Plus / Scientia)
Operational
Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.
On Tuesday 03 December 08:00 to 09:00 this will affect: Academic & Student Support Services (ACSSS) Business (CARBS) Chemistry (CHEMY) English Language Programme (ELP) Finance (FINCE) Human Resources (HUMRS) Library Service (ULS) Lifelong Learning (LEARN) Modern Languages (MLANG) Music (MUSIC) Research & Innovation Services (RESIS) University Secretary’s Office (CUUSO) Vice Chancellors Office (CUVCO) Posted on
Nov 26, 2024 - 10:37 GMT
Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.
On Wednesday 04 December 08:00 to 09:00 this will affect: Architecture (ARCHI) College of Arts, Humanities & Social Sciences (COLEG) College of Biomedical & Life Sciences (COLEG) College of Physical Sciences & Engineering (COLEG) Communication & Marketing (COMMS) Development & Alumni Relations (DEVAR) Earth & Environmental Sciences (EARTH) Engineering (ENGIN) History Archaeology & Religion (SHARE) Mathematics (MATHS) Physics & Astronomy (PHYSX) Social Sciences (SOCSI) Welsh (WELSH) Posted on
Nov 26, 2024 - 10:44 GMT
What is being done? ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.
When is this being done? This will next take place on Wednesday 4 December 2024. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.
Who will be affected? All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.
How will this affect service users? Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.
Why is this being done? Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work. Posted on
Nov 19, 2024 - 12:23 GMT
Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.
On Thursday 05 December 08:00 to 09:00 this will affect: Biosciences (BIOSI) English Communication & Philosophy (ENCAP) Geography & Planning (GEOPL) Journalism Media & Culture (JOMEC) Law & Politics (LAWPL) Optometry & Vision Sciences (OPTOM) Training (TRAIN) Posted on
Nov 26, 2024 - 11:59 GMT
Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.
On Friday 06 December 08:00 to 09:00 this will affect: Centre for Medical Education (C4MED) Centre for Trials Research (CTRLS) Clinical Innovation Hub (CLNN) Computer Science & Informatics (COMSC) Division of Cancer & Genetics (DCAGE) Division of Infection & Immunity (DINIM) Division of Population Medicine (DPOPM) Division of Psychological Medicine & Clinical Neurosciences (DPMCN) Estates & Campus Facilities (ESTAT & CSERV) Healthcare Sciences (HCARE) Medicine Professional Support Services (MEDPS) Pharmacy & Pharmaceutical Sciences (PHRMY) Posted on
Nov 26, 2024 - 12:00 GMT
What is being done? Upgrade to Student Records (SIMS) service.
When is it being done? Friday 6th December, 12:00 (midday) to Monday 9th December, 13:00.
Who will this affect? All users of the Student Records (SIMS) service.
How will this affect users of the service? The Student Records (SIMS) service, via both SIMS Online and SIMS Client, will be unavailable during the stated period.
Why is it being done? Upgrade of system to enable additional functionality and to ensure the system remains supported by external suppliers.
Paul Jones - Service Manager Posted on
Nov 22, 2024 - 09:52 GMT
What is being done? Infrastructure maintenance conducted by suppliers.
When is it being done? Thursday 26th December, 05:00 – 08:00
Who will this affect? All users of the Learning Central service.
How will this affect users of the service? During the stated period, the following services will be unavailable:
- Learning Central - Turnitin (Assignment Submission, Originality Checking and GradeMark) - Panopto, specifically viewing of recordings and personal (ad-hoc) recording. (Note that scheduled recordings will continue to function as normal).
Why is it being done? Essential maintenance to ensure infrastructure remains stable and performant.
Paul Jones - Service Manager Posted on
Nov 22, 2024 - 09:55 GMT
Completed -
The scheduled maintenance has been completed.
Dec 2, 09:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 08:00 GMT
Scheduled -
Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.
On Monday 02 December 08:00 to 09:00 this will affect: SIMS Client (SIMS online is unaffected) All Home drives Desktop Applications U Drive (Applications hosted on the U drive such as Isostock, Doorway, Title IV Fed Aid, etc. will also be unavailable)
Demonstration (DEMOS) Dentistry (DENTL) IT Service accounts (SRVCE) Psychology (PSYCH) Strategic Planning (DOSPG) University IT (UITGB)
Nov 26, 10:31 GMT