All Systems Operational
Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Oracle EBS – planned maintenance Feb 13, 2025 16:00 - Feb 14, 2025 10:00 GMT

Oracle EBS – planned maintenance



What is being done?
University IT and our support partner are migrating the production Oracle EBS service between our Park Place and Redwood data centres.

When is it being done?
Between 16:00, 13th February and 10:00, 14th February 2025.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.

Please log out of Oracle EBS before 16:00 on Thursday, 13th February 2025.

Why is it being done?
This maintenance is essential as part of the ongoing Park Place data centre works.

We apologise for any inconvenience this causes.

Posted on Feb 07, 2025 - 11:47 GMT

PeopleXD Backoffice and Portal – SSO certificate renewal



What is being done?
University IT and our support partner are performing maintenance on the PeopleXD production environment.

When is this being done?
Between 17:30 and 18:30, Monday, 17th February 2025.

Who will be affected?
All PeopleXD Backoffice and Portal users.

How will this affect service users?
The PeopleXD service (BackOffice and Portal) may be unavailable for the duration of the work. During this time users may not be unable to log in to book leave, check payslips etc.

Why is this being done?
This is standard maintenance to renew an expiring authentication certificate (SSO).

Posted on Feb 07, 2025 - 11:51 GMT
What is being done?
The Library Chat service and Bomgar Remote Support will be unavailable while an essential upgrade takes place.

When is this being done?
On Wednesday 26th February between 13:00 and 15:00 hours.

Who will be affected?
All users of the Library Chat service and Bomgar Remote Support.

How will this affect service users?
During this time, Library Chat service will be unavailable and IT service users will be unable to initiate remote support sessions via Bomgar Remote Support. We would advise IT staff not to schedule any support that requires Bomgar during this time.
Support staff users of the service in University IT and Library Service are recommended to install the upgraded Representative Console from Cardiff Apps, as soon as is convenient after the upgrade, so that it is ready for use.

Why is this being done?
This service outage is necessary to allow an upgrade to the Bomgar system, to bring us in line for support.

More information
Library Chat is an online instant messaging tool that enables service users to connect with a member of staff in the University Library Service. For more information please see the Intranet for staff or students.
Bomgar Remote Support is a secure tool used for IT support.

Posted on Feb 12, 2025 - 12:46 GMT
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025
Completed - The scheduled maintenance has been completed.
Feb 6, 19:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 GMT
Scheduled - What is being done?
We are upgrading the software which underpins the myPrint and Staff Print services. This will involve a scheduled period during which the services are at risk and may be interrupted.

When is this being done?
Thursday 6 February between 17:00 and 19:30 hours.

Who will be affected?
Staff and student users of myPrint and Staff Print may be affected during this time.

How will this affect users of the service?
During this time there may be short periods where printing may stop or may not be available for staff and students using myPrint and Staff Print.

Why is this being done?
To maintain the myPrint and Staff Print services.

Jan 30, 13:15 GMT
Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.