Identified - We are currently experiencing service disruption caused by a global cyber-security issue affecting the PHP platform.
How does this affect service users?
- There is no indication that University systems, data, or user accounts have been compromised.
- Some of our websites may be temporarily unavailable from outside the University while we address the underlying issue. In most cases, affected websites can be accessed on-campus or via the University's VPN.
What is being done?
Our technical teams are actively implementing corrective actions to restore normal service as quickly as possible. Significant progress has been made in restoring key services. However, due to the scale of the wider issue and the remediation work required, in some cases recovery may extend over the coming weeks. We will provide updates as soon as more information becomes available.
We apologise for any inconvenience and appreciate your patience while we work to resolve the issue.
Oct 23, 2026 - 15:29 BST
How does this affect service users?
- There is no indication that University systems, data, or user accounts have been compromised.
- Some of our websites may be temporarily unavailable from outside the University while we address the underlying issue. In most cases, affected websites can be accessed on-campus or via the University's VPN.
What is being done?
Our technical teams are actively implementing corrective actions to restore normal service as quickly as possible. Significant progress has been made in restoring key services. However, due to the scale of the wider issue and the remediation work required, in some cases recovery may extend over the coming weeks. We will provide updates as soon as more information becomes available.
We apologise for any inconvenience and appreciate your patience while we work to resolve the issue.
Oct 23, 2026 - 15:29 BST
Investigating - University IT have been made aware of a significant vulnerability requiring urgent patching maintenance. As this vulnerability is critical, we have taken the decision to block internet access to the affected systems (note that access is still available if on-campus or via the VPN). The vast majority of our services are unaffected, but it is difficult to list all affected systems.
We apologise for the disruption this may cause.
Oct 21, 2026 - 15:13 BST
We apologise for the disruption this may cause.
Oct 21, 2026 - 15:13 BST
Issue impacting Oracle EBS and .msg files within the Published Applications Service (Windows App)
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Investigating - We have been made aware of an issue opening .msg files in the Published Applications Service. For some users the file type may have lost the default association to Outlook Classic.
Until resolved, please ensure that you choose Outlook (classic) if prompted when opening an attachment. Otherwise, you will not be able to directly open any PDF or Excel attachments from Outlook, and will instead have to save them to your OneDrive in order to open them.
If you see the prompt, please select Outlook (classic) rather than Outlook.
Oct 12, 2026 - 11:07 BST
Until resolved, please ensure that you choose Outlook (classic) if prompted when opening an attachment. Otherwise, you will not be able to directly open any PDF or Excel attachments from Outlook, and will instead have to save them to your OneDrive in order to open them.
If you see the prompt, please select Outlook (classic) rather than Outlook.
Oct 12, 2026 - 11:07 BST
About This Site
This page details the current status of services maintained by Cardiff University, and select external service providers.
If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.
Communication & Collaboration
Operational
Email & Calendar (Outlook)
Operational
Microsoft Teams
Operational
Netcall (Call Centre functionality)
Operational
Telephony (Microsoft Telephony)
Operational
Viva Engage
Operational
Corporate Reporting, Data and Analytics
Operational
Business Objects
Operational
Business Intelligence
Operational
Computers, Software, & Printing
Operational
Desktop, Laptops, & Mobile devices
Operational
Printing, Copying, & Scanning
Operational
Published Applications (AVD)
Operational
Remote Access to a Campus Computer
Operational
Published Applications and Desktops (Horizon)
Operational
File Storage
Operational
Home & Shared drive (H: & S:)
Operational
Microsoft Cloud Storage
Operational
Finance Systems
Operational
Financial and Procurement System (Oracle-EBS)
Operational
Help & Support
Operational
Service Desk Support (IT single point of contact)
Operational
IT Portal (Self Service ticket logging)
Operational
Student Enquiry (GECKO)
Operational
HR & Student Record Systems
Operational
PeopleXD
Operational
SIMS (Admin)
Operational
Library Systems
Operational
Electronic Resources
Operational
Library Management System (ALMA)
Operational
LibrarySearch (Primo)
Operational
Reading Lists (Leganto)
Operational
Network
Operational
Wired Network Connectivity
Operational
Wireless Network Connectivity
Operational
Virtual Private Networks (VPN)
Operational
Public Website & Intranet
Operational
Public Website (Squiz)
Operational
Intranet (Squiz)
Operational
Research
Operational
ARCCA Processing and Analysis (Falcon)
Operational
ORCA & Manage My Publications
Operational
Research Data Store
Operational
Research Portal (Converis)
Operational
Research Data Repository (Figshare)
Operational
Worktribe
Operational
Room & Equipment Bookings
Operational
Reserve (TimeEdit)
Operational
Resource Booker
Operational
Room Bookings (Syllabus Plus / Scientia)
Operational
Student Systems
Operational
Learn Plus (Panopto)
Operational
Mahara
Operational
Residences Student Portal (Accommodation)
Operational
Student App
Operational
Student Records (SIMS Online)
Operational
Student Timetable
Operational
Turnitin
Operational
VLE (Learning Central)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Oracle EBS: Patch maintenance 28/10/26 - 29/10/26 Oct 28, 2026 17:00 - Oct 29, 2026 09:00 GMT
Oracle EBS: Patch maintenance 28/10/26 - 29/10/26
What is being done?
Our partner is applying an Oracle Payables patch to the production Oracle EBS service.
When is it being done?
Preparatory work commences at 14:00 on 28th October. Service will be disrupted from 17:00 on Wednesday, 28th October 2026, for approximately 2 hours.
The service should be considered as at risk until 09:00 on Thursday, 29th October 2026.
Who will this affect?
All Oracle EBS and some Business Objects users.
How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable for approximately 2 hours. No orders can be generated or processed during this window.
To avoid losing any work/progress, users must log out of Oracle EBS before 17:00 on Wednesday, 28th October 2026.
Why is it being done?
This maintenance fixes a known issue.
Posted on Oct 28, 2026 - 13:06 GMT
Service Desk Ticketing System (ASM) - Planned maintenance: 06/11/26 - 08/11/26 Nov 6, 2026 20:00 - Nov 8, 2026 15:00 GMT
Service Desk Ticketing System (ASM) - Planned maintenance: 06/11/26 - 08/11/26
What is being done?
Our support partner, Alemba, is applying updates to the Service Desk Ticketing System (ASM).
When is it being done?
Between 20:00 on Friday, 6th November and 15:00 on Sunday, 8th November 2026.
Who will this affect?
All users across all partitions (Finance, Human Resources, Registry and University IT).
This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system.
How will this affect users?
The Service Portal and the Service Desk application (ASM) will be unavailable, though service is likely to be restored sooner than advertised. The service should be considered as at risk until 17:00 on Monday, 9th November 2026.
Why is it being done?
This is standard patching to apply application and security updates and bug fixes for known issues.
Posted on Oct 28, 2026 - 13:13 GMT