Cardiff University Status

Email: Issue with shared mailboxes & calendars and delegate access

Investigating - We received reports that some users have been encountering issues with shared mailboxes & calendars, and their delegate access.

Some of the reported unusual behaviours include created/updated entries not propagating or disappearing, error messages, access issues, and Outlook crashing.

We are currently investigating this issue and will be working with Microsoft on identifying workarounds, the root cause, and resolutions.

Ben Rowett - IT Service Manager
Jun 1, 10:34 BST

Remote Access

Monitoring - Remote access to most University systems used by staff has now been restored, however the method of access may have changed.

Please refer to the remote access advice page on the staff intranet for further information. The page can be found by clicking the 'Get advice and updates' link in the yellow banner at the top of the staff intranet.

Remote access for students to certain applications remains unavailable, and we are working closely with academic schools to restore access to these applications based on teaching priority.
Jun 15, 16:19 BST

Update - We are continuing to work on a fix for this issue.
Jun 15, 15:54 BST

Update - An update has been provided to the University Intranet page with further information on which systems are now accessible from off campus.

Please log into the staff intranet and click the yellow banner "Remote access to some university systems is currently unavailable. Get advice and updates."
Jun 10, 11:49 BST

Update - The promised update page is now live on the staff intranet.

Please log into the staff intranet and click the yellow banner "Remote access to some university systems is currently unavailable. Get advice and updates."

Thank you.
Jun 8, 15:12 BST

Update - We appreciate the ongoing problems with remote access to some university systems will be causing disruption, and work continues to restore access as a matter of urgency.

An intranet page is currently being developed which will include specific details on each application impacted, and where workarounds exist to gain access, details of those workarounds will be provided on that intranet page.

Details will be provided here as soon as that page is available, and this page updated each time the intranet is refreshed with new information.

Staff and students are advised to click ‘Subscribe’ to this incident to be pro-actively alerted to updates (updates are send using either e-mail or SMS text, whichever is more convenient).

Thank you for your patience and understanding whilst this matter is resolved.
Jun 8, 11:21 BST

Update - Regrettably several IT services remain inaccessible from off campus (via remote access), and currently this looks like it will remain the case at least for the rest of today.

The University is aware of the disruption this is causing, and every effort is being made to restore full service as soon possible.

This page will be updated throughout today with further details on which services are impacted, and where possible, workarounds that staff and students can use to access services.

Please click the incident ‘Subscribe’ button to receive updates immediately when they are published.

Thank you for your patience and understanding.
Jun 7, 08:41 BST

Update - We are continuing to work on a fix for this issue.
Jun 6, 08:38 BST

Update - We are continuing to work on a fix for this issue.
Jun 6, 08:37 BST

Identified - University IT are aware of issues with Remote Access services - Remote Desktop (RDP), Published Applications (Horizon), Remote Application Service (RAS) and Virtual Private Network (VPN- GlobalProtect).

Engineers are investigating the matter as a matter of urgency.
Jun 6, 08:33 BST

Communication & Collaboration Operational

Desktop Telephony Operational

Email & Calendar (Outlook) Operational

Microsoft Teams Operational

Netcall (Call Centre functionality) Operational

Skype for Business (Telephony & Instant Messaging) Operational

Yammer Operational

Zoom Operational

Computers, Software, & Printing Major Outage

Desktop, Laptops, & Mobile devices Operational

Printing, Copying, & Scanning Operational

Published Applications online (Horizon) Partial Outage

Remote Application Service Major Outage

Remote PC Access (Horizon) Major Outage

File Storage Operational

Home & Shared drive (H: & S:) Operational

OneDrive for Business Operational

Finance Systems Operational

Financial and Procurement System (Oracle-EBS) Operational

Help & Support Operational

Service Desk Support (IT single point of contact) Operational

IT Portal (Self Service ticket logging) Operational

Student Enquiry (GECKO) Operational

LinkedIn Learning Operational

HR & Student Record Systems Operational

PeopleXD (Core HR) Operational

SIMS (Admin) Operational

Library Systems Operational

Electronic Resources Operational

Library Management System (ALMA) Operational

LibrarySearch (Primo) Operational

Reading Lists (Leganto) Operational

Network Partial Outage

Wired Network Connectivity Operational

Wireless Network Connectivity Operational

Virtual Private Networks (VPN) Partial Outage

Public Website & Intranet Operational

Public Website (Squiz) Operational

Intranet (Squiz) Operational

Research Operational

ARCCA Processing and Analysis (Hawk) Operational

ORCA & Manage My Publications Operational

Research Data Store Operational

Research Portal (Converis) Operational

Room & Equipment Bookings Operational

Resource Booker Operational

Room Bookings (Syllabus Plus / Scientia) Operational

Student Systems Operational

Blackboard Collaborate Operational

Learn Plus (Panopto) Operational

Mahara Operational

Residences Student Portal (Accommodation) Operational

Student App Operational

Student Records (SIMS Online) Operational

Student Timetable Operational

Turnitin Operational

VLE (Learning Central) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 27, 2022

No incidents reported today.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

On-Campus Telephony Issues

Resolved - This incident has been resolved. Apologies for any inconvenience caused.
Jun 23, 15:48 BST

Identified - The issue has been identified, and we are working with engineers to resolve the issues.
Issues appear to be around presence awareness and contact lists within Skype for Business. Making and receiving calls is unaffected.
Jun 23, 10:17 BST

Investigating - We have been made aware of issues with telephony within several buildings around campus. These include Central Square, Bute, and areas on the Heath Park Campus. Engineers have been informed and are investigating as a matter of urgency.
Jun 23, 09:55 BST

Jun 22, 2022

Email: Issues accessing mailboxes and delays in sending & receiving emails

Resolved - Microsoft have confirmed that they have migrated all affected users onto alternative resource and have identified the root cause of the issue which was related to a power incident on a portion of their infrastructure.

All users should once again be enjoying normal service.
Jun 22, 16:32 BST

Identified - Microsoft have reported that they are aware of an issue affecting some of their customers in Europe which can cause users difficulties in accessing their mailboxes, as well as delays in sending and receiving emails.

Microsoft are reconfiguring their systems to migrate affected users onto alternative healthy infrastructure whilst they investigate the cause of the issue.
Jun 21, 12:45 BST

Jun 21, 2022

Zoom connections issues

Resolved - Our suppliers have confirmed that they have fixed the outage they were experiencing and consider the incident to be resolved.
The Zoom service at Cardiff University should now be back to normal.

Ben Rowett - Service Manager
Jun 21, 17:09 BST

Monitoring - We have received reports of users experiencing issues when trying to use Zoom for video meetings.

Our suppliers have confirmed that they are working to resolve an outage on a component of the service, and believe that normal service should shortly be restored.

Initial testing suggests that users should now be able to access Zoom once more without issue. We will continue to monitor the situation and review progress and feedback from our supplier.

Ben Rowett - Service Manager
Jun 21, 16:09 BST

Jun 20, 2022

Oracle EBS

Resolved - The Oracle EBS service has been fully restored and is available for use. We apologise for any inconvenience caused during this unscheduled outage.

Kevin Villis - Service Manager
Jun 20, 09:31 BST

Investigating - We are currently investigating an issue with Oracle EBS. The service is currently unavailable but we are working with the supplier to restore it as soon as possible.

Kevin Villis - Service Manager
Jun 20, 08:45 BST

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

Research Data Store – Security Patch – Thursday 16/06/2022

Completed - The scheduled maintenance has been completed.
Jun 16, 11:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 09:00 BST

Scheduled - What is being done?
A security patch will be implemented on the Research Data Store (RDS).

When is it being done?
This will take place between 09:00 and 11:00 on Thursday 16th June 2022.

Who will this affect?
RDS users. We recommend that you do not use the RDS during the above period. If you need to use the RDS, please save your work regularly between these times.

How will this affect users?
There is a very small chance that a file change will not be saved if it coincides with the upgrade, hence we recommend saving work regularly or not using the RDS during this time.

Why is it being done?
This upgrade is being done to maintain security on the Research Data Store.

Christopher Dickson – Service Manager
Jun 15, 16:44 BST

Jun 15, 2022

Unresolved incident: Remote Access.

Jun 14, 2022

No incidents reported.

Jun 13, 2022

Oracle EBS

Resolved - This incident has been resolved. We apologise for any inconvenience caused.

Kevin Villis - Service Manager
Jun 13, 15:07 BST

Investigating - We are currently investigating an issue with Oracle EBS, which appears to be unavailable on or off campus. This has been reported to our support partner and we are working to resolve this as quickly as possible.

We apologise for any inconvenience this is causing.

Kevin Villis - IT Service Manager
Jun 13, 14:48 BST