Update - Some minor brief unresponsiveness of parts of the service may have been experienced by some users on occasion due to an ongoing intermittent issue with a piece of technology which the Filestore service utilises.
Engineers continue to monitor the situation, and are taking mitigating action as appropriate to minimise the impact upon the service.

Apr 18, 2024 - 10:15 BST
Monitoring - Our engineers have identified a possible cause of this issue, and have remediated.
They continue to monitor the system, but it is believed that usual service has been restored.

Apr 17, 2024 - 10:07 BST
Investigating - We have been receiving reports of some users experiencing issues when trying to access the Shared Drive (aka S: drive).

Users encountering difficulties report being prompted to enter network credentials, but cannot obtain access.

We are currently conducting investigations into this matter, and will provide an update shortly. We apologise for the inconvenience this issue may cause.

Apr 16, 2024 - 14:33 BST
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Degraded Performance
Home & Shared drive (H: & S:) Degraded Performance
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) ? Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Turnitin Apr 20, 2024 15:00-20:00 BST

What is being done?
Standard system maintenance conducted by the suppliers.

When is it being done?
Saturday 20 April 2024, 15:00 – 20:00.

Who will this affect?
All users of the Turnitin service.

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period. 

Why is it being done?
Scheduled maintenance conducted by suppliers.

Paul Jones - Service Manager

Posted on Apr 03, 2024 - 16:24 BST
Past Incidents
Apr 19, 2024
Resolved - Microsoft have now confirmed that they have fully applied the fix, and that normal service has been restored.
Apr 19, 13:57 BST
Update - Microsoft have begun to implemented the fix, and are monitoring its progress. A more detailed timeline for full remediation should be available by tomorrow.
Apr 18, 10:17 BST
Monitoring - Microsoft have developed a fix for this issue, and are in the process of completing testing ahead of applying it.
Apr 17, 10:03 BST
Identified - Microsoft have confirmed that they have identified an issue which can sometimes affect users attempting to access a Shared Mailbox via Outlook on the Web, and they are working on a resolution.

In addition to the possibility of using Outlook classic desktop application as a temporary workaround, Microsoft have advised that the issue can sometimes be overcome by signing out of the session on the web browser and clearing all cookies before using a direct link to the shared mailbox to sign in again

Apr 16, 11:06 BST
Investigating - We have been alerted to a possible issue which might be causing difficulties in accessing some shared mailboxes via Outlook on the Web.

Microsoft are reportedly investigating these reports, and we will provide an update once Microsoft indicate their findings.

Any users who experiences any difficulties in accessing a shared mailbox via Outlook on the Web is advised to utilise Outlook classic desktop client if possible, as a temporary workaround measure.
(Users are however reminded that caution should be exercised when sending Welsh or bilingual emails, because Outlook classic desktop can unexpectedly revert to sending from/to @cardiff.ac.uk addresses instead of @caerdydd.ac.uk addresses regardless of what was specified in the from/to/cc/bcc fields)

Apr 15, 15:46 BST
Apr 18, 2024

Unresolved incident: Filestore: Issues accessing Shared Drives.

Apr 17, 2024
Apr 16, 2024
Apr 15, 2024
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Resolved - The issue affecting Resource Booker has been resolved and the service is available for use.

We apologise for any inconvenience this caused.

Apr 10, 10:11 BST
Update - We are continuing to investigate this issue.
Apr 9, 14:49 BST
Investigating -

Resource Booker

We are currently experiencing a technical issue with Resource Booker and are working with the supplier to resolve it as quickly as possible. Unfortunately, Resource Booker will remain offline until the issue is resolved.

We apologise for any inconvenience this may cause.

Apr 9, 14:47 BST
Apr 9, 2024
Completed - Scheduled maintenance completed. Hawk supercomputer is now running as normal.
Apr 9, 11:52 BST
Update - We will be undergoing scheduled maintenance during this time.
Apr 8, 15:14 BST
Scheduled - ARCCA Hawk is currently unavailable due to scheduled electrical power testing. Service is scheduled to be restored during the morning of Tuesday 9 April.
Apr 8, 15:10 BST
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.