All Systems Operational
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications online (Horizon) Operational
Remote PC Access (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
OneDrive for Business Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) ? Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Student Records (SIMS) Dec 5, 2022 07:00-08:00 GMT

Student Records (SIMS)



What is being done?
Upgrade to the database infrastructure underpinning the Identity Management system which links to the Student Records (SIMS) service.

When is it being done?
From 07:00 - 08:00, Monday 5th December.

Who will this affect?
All users of the Students Records (SIMS) service.

How will this affect users of the service?
The Student Records (SIMS) service, accessed via both SIMS Online and client, will be unavailable for use. This is a precautionary measure whilst the aforementioned work is being undertaken.

Why is it being done?
To ensure that the underpinning databases are running a supported version.

Paul Jones - Service Manager

Posted on Nov 30, 2022 - 08:15 GMT
Hawk (University Supercomputer Service) Dec 7, 2022 08:00 - Dec 8, 2022 00:00 GMT
Hawk (University Supercomputer Service) - Planned Maintenance on Wednesday 7 December 2022

What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 7 December 2022. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Posted on Nov 25, 2022 - 10:10 GMT
Student Records (SIMS) Dec 9, 2022 12:00 - Dec 12, 2022 12:00 GMT
Student Records (SIMS)

What is being done?
Upgrade to Student Records (SIMS) service.

When is it being done?
Friday 9th December, 12:00 (midday) to Monday 12th December, 12:00 (midday).

Who will this affect?
All users of the Student Records (SIMS) service.

How will this affect users of the service?
The Student Records (SIMS) service, via both SIMS Online and SIMS Client, will be unavailable.

Why is it being done?
Upgrade of system to ensure the service remains fully supported by the suppliers.

Paul Jones - Service Manager

Posted on Nov 30, 2022 - 08:29 GMT
Past Incidents
Dec 2, 2022

No incidents reported today.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022
Resolved - Please note the following service has been restored:

Web Print and Follow-Me printing

The issues affecting printing have been resolved. Engineers are monitoring the service.

Please note that at busy times there may be a delay in processing WebPrint jobs. The fastest service is available by printing from any Library PC directly.

IT Service Management

Nov 25, 10:03 GMT
Investigating - University IT are aware of an issue with Web Print and Follow-Me printing services in the Libraries and open access computer rooms. Printing is generally working but is slower than normal. Technical staff are investigating.

An update will be provided as soon as more information is available.

Nov 24, 16:18 GMT
Nov 24, 2022
Completed - The scheduled maintenance has been completed.
Nov 24, 10:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 08:30 GMT
Scheduled - What is being done?
A security upgrade will be implemented.

When is this being done?
This will take place between 08:30 to 10:30 on Thursday 24th November 2022.

Who will be affected?
We recommend that you do not use the RDS during the above period; or, if you need to use the RDS, please save your work regularly between these times.

How will this affect users of the service?
There is a very small chance that a file change will not be saved if it coincides with the above upgrade, hence we recommend saving work regularly or not using the RDS during this time.

Why is this being done?
This upgrade is being done to maintain security on the Research Data Store.

Christopher Dickson - Service Manager

Nov 16, 12:20 GMT
Nov 23, 2022
Resolved - This incident has been resolved.
Nov 23, 08:51 GMT
Monitoring - Service has been restored to Skype for Business; users are now able to access the service remotely without the need to use a VPN. Will continue to monitor service.
Nov 7, 15:10 GMT
Investigating - We are currently investigating issues with Skype for Business telephony off campus, possibly only on Windows devices.
Users are advised to use GlobalProtect VPN in the meantime which appears to solve the issue.

Symptoms are that the Skype for Business client does not log in unless the VPN is running.

Apologies fort any inconvenience this may be causing.

Nov 4, 14:35 GMT
Nov 22, 2022
Resolved - The work to upgrade the Follow-Me print service has completed and the service, including Webprint, has been restored.

Thank you for your patience whilst this essential maintenance work was completed.

Nov 22, 21:19 GMT
Resolved - The upgrade has now completed, and the service restored.

Thank you once again for your patience.

Nov 22, 21:02 GMT
Update - THE FOLLOW-ME PRINTING SERVICE, INCLUDING THE ABILITY TO PRINT DIRECTLY FROM LIBRARY COMPUTERS WILL BE UNAVAILABLE FROM 1PM - 7PM TODAY.

A reminder that the technology underpinning the Follow-Me printing service is being upgraded TODAY from 1pm - 7pm. The work is intended to resolve instability issues with the print service and restore the ability to print PDF documents.

This page will be updated as soon as the service is restored, and you can click 'subscribe' at the top of this incident box to receive push updates by email or text.

We apologise for the disruption to this service whilst this work is completed.

Nov 22, 08:32 GMT
Identified - With apologies for the short notice, the work to resolve the ongoing printing issues is scheduled to take place TOMORROW 22ND NOVEMBER, from 1PM - 7PM.

Due to the work involved ALL FOLLOW ME PRINTING. INCLUDING PRINTING DIRECTLY FROM LIBRARY COMPUTERS, will be unavailable during the upgrade, anticipated to be between 1pm and 7pm 22nd Nov.

Thank you for your patience whilst this work is completed, especially given the short notice for the work to be completed.

Nov 21, 16:02 GMT
Investigating - The Web Print service (the ability to upload documents and collect at a later time) is currently unable to print PDF formatted documents. Other types of documents are printing without issue.

Engineers are working to resolve the incident, and in the interim the following workarounds are suggested:

(1) RECOMMENDED - print the document directly to the printer from an Open Access computer in a library or the Julian Hodge study Centre (you may need to email the document to yourself to be able to access it from the open access computer).

(2) Consider changing the format of the document - e.g. Open the PDF document in MS Word, saving and printing the document as a Word document - Please Note: this may impact the formatting of the document, meaning option (1) may be preferred.

We apologise for the disruption to this service.

Oct 26, 11:43 BST
Nov 21, 2022
Nov 20, 2022

No incidents reported.

Nov 19, 2022
Completed - The scheduled maintenance has been completed.
Nov 19, 04:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:01 GMT
Scheduled -

Wireless networking



What is being done?
Our support partner, Circle IT, are applying a change to wireless networking in specific areas across campus.

When is it being done?
Between 01:00 and 04:00 Saturday, 19th November 2022.

Who will this affect?
All users of wireless networking in new buildings or locations migrated via the network refresh programme. These include CSL, Abacws, sbarc and other locations migrated such as Music, Halls of Residence etc.

Please note - this is not an exhaustive list.

How will this affect users?

During the stated window there will be disruption to wired networking lasting up to 1 minute.

Why is it being done?
This first step aims to resolve 2-way audio issues relating to Teams/Skype calls.

Kevin Villis – Service Manager

Nov 18, 14:27 GMT
Nov 18, 2022
Resolved - The issue with the Follow-Me printing service has now been resolved. If staff or students continue to experience problems they should contact the IT Service Desk.
Nov 18, 15:13 GMT
Monitoring - The issues affecting Follow-Me printing have been resolved. Engineers are monitoring the service.
Nov 18, 14:34 GMT
Investigating - University IT are aware of an issue with the Follow-Me printing service and technical staff are currently investigating.

An update will be provided as soon as more information is available.

Nov 18, 14:23 GMT