Identified - We have received some reports of users encountering issue in creating an online Teams meeting using Outlook.

The affected users have utilised the New Teams experience, but have then reverted to using classic Teams.

Microsoft are working on a fix for the issue. In the meantime, impacted users are advised to switch to using the New Teams experience (by sliding the "Try the new Teams" toggle switch found in the top left hand corner of classic Teams) and restart their Outlook client.

More information about Microsoft's new Teams experience can be found on their website at,
along with guidance on switching between classic at

May 16, 2024 - 13:18 BST
Update - Further mitigating actions are planned over the next few weeks which should improve the situation further. These will be monitored for their impact after they are implemented.
May 07, 2024 - 10:39 BST
Update - Some minor brief unresponsiveness of parts of the service may have been experienced by some users on occasion due to an ongoing intermittent issue with a piece of technology which the Filestore service utilises.
Engineers continue to monitor the situation, and are taking mitigating action as appropriate to minimise the impact upon the service.

Apr 18, 2024 - 10:15 BST
Monitoring - Our engineers have identified a possible cause of this issue, and have remediated.
They continue to monitor the system, but it is believed that usual service has been restored.

Apr 17, 2024 - 10:07 BST
Investigating - We have been receiving reports of some users experiencing issues when trying to access the Shared Drive (aka S: drive).

Users encountering difficulties report being prompted to enter network credentials, but cannot obtain access.

We are currently conducting investigations into this matter, and will provide an update shortly. We apologise for the inconvenience this issue may cause.

Apr 16, 2024 - 14:33 BST
Communication & Collaboration Degraded Performance
Desktop Telephony Operational
Email & Calendar (Outlook) Degraded Performance
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Degraded Performance
Home & Shared drive (H: & S:) Degraded Performance
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
May 27, 2024

No incidents reported today.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Completed - The scheduled maintenance has been completed.
May 24, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 09:00 BST
Scheduled - As part of our Konica bilingual and managed device rollout we will be carrying out connectivity testing on 88 Konica devices on the 23rd and 24th of May. This is the same test that we carried out on the 9th of May but for the remaining devices.

During the test a Konica engineer will attempt to connect remotely to the MFDs. No works will be carried out and the MFDs will continue to work as normal but you may see a message flash up for a few minutes on the control panel to say that the MFD is being remotely administered and to not turn off. This message can be ignored.

This work is being carried out by the MFD project.

Christopher Dickson - Service Manager

May 17, 10:22 BST
May 23, 2024

Unresolved incident: MS Teams: Issue with Outlook creating Teams meetings after rolling back to classic Teams.

May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024
May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.