Resolved -
The major incident has been resolved and any residual issues are being managed through business as usual (BAU) processes. We thank you for your patience during this time.
Sep 6, 15:00 BST
Update -
We are continuing to monitor for any further issues.
Sep 5, 13:04 BST
Monitoring -
We are pleased to announce that all core systems impacted by the recent outage have been restored and we are working though any supplementary issues that may still be affecting service.
Please bear with us as we work though all reported issues. There is no need to log a new call if you have already reported an issue. However, if you are aware of any new issues please report them as normal.
Sep 4, 16:37 BST
Update -
We are continuing to work on a fix for this issue.
Sep 4, 11:16 BST
Update -
We are continuing to work on a fix for this issue.
Sep 4, 11:12 BST
Update -
We are continuing to work on a fix for this issue.
Sep 4, 10:46 BST
Update -
All IT services continue to be at risk
We are continuing to work to resolve the IT issues experienced yesterday. A significant number of services have been restored and should be available for use. Restoration of other services is being prioritised and ongoing. Please refer to the IT Status Page for updates.
Please note: There is no need to change your password or reset multi-factor authentication (MFA).
A further update will be provided in due course.
Sep 4, 09:58 BST
Update -
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Sep 4, 09:14 BST
Update -
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Sep 3, 19:07 BST
Update -
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Sep 3, 17:06 BST
Update -
We are continuing to work on a fix for this issue.
Sep 3, 16:23 BST
Update -
We are aware of a major issue that has affected most IT services and systems, including authentication.
This is affecting all users.
You may experience issues accessing or authenticating (logging in) to IT services. Please bear with us while we restore all services.
Please note: There is no need to change your password or reset multi-faction authentication (MFA).
Sep 3, 15:58 BST
Update -
We are continuing to work on a fix for this issue.
Sep 3, 15:54 BST
Identified -
The issue has been identified and a fix is being implemented.
Sep 3, 15:44 BST
Update -
We are continuing to investigate this issue.
Sep 3, 13:23 BST
Investigating -
We are currently experiencing a major incident that is affecting multiple services. All IT services should be considered at risk.
We are working to resolve these issues and restore services as soon as possible.
Sep 3, 13:18 BST