Update - We are continuing work to resolve an issue affecting Resource Booker. Until further notice the service will be available in a reduced capacity, with some tiles being temporarily disabled/removed.

Student societies and staff who need to make ad-hoc bookings within the next 7 days can contact Roombooking@cardiff.ac.uk with their request.

We apologise for any inconvenience this is causing.

Kevin Villis - Service Manager

Sep 28, 2023 - 15:35 BST
Investigating - We are currently investigating an issue affecting Resource Booker. Unfortunately, the service will not be unavailable while the investigation is progressing. Updates will be provided here as more information becomes available.

We apologise for any inconvenience this is causing.

Kevin Villis - Service Manager

Sep 27, 2023 - 11:09 BST
Monitoring - We are continuing to monitor for further issues.
Aug 24, 2023 - 10:19 BST
Identified -

Issues with Staff and Student Printing - myPrint (including scanning/copying)



What is being done?
Changes to staff and student printing have been rolled out across the university.

Who will be affected?
Staff and students using myPrint printing, scanning and copying.

How will this affect service users?
Following deployment of the new myPrint service we are aware of issues in some areas. These are being actively investigated and resolved, but we ask you to continue reporting any issues via the IT Service Desk.

Students are advised to contact staff in the university libraries for advice if they have an urgent need to print items during this time.

We apologise for any inconvenience this is causing.

Kevin Villis - Service Manager

Aug 14, 2023 - 11:48 BST
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Published Desktops (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
OneDrive for Business Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources
Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk)
Operational
ORCA & Manage My Publications
Operational
Research Data Store
Operational
Research Portal (Converis)
Operational
Room & Equipment Bookings Partial Outage
Resource Booker Partial Outage
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Building Power Outage: IT services interruption on 13/09/2023

What is being done?
Cardiff & Vale UHB Estates are carrying out work which will affect electrical power at the Heath Park campus.


How will this affect users?
Electricity supply: Staff and Students on site may find that their building experiences interruptions to electrical power supply. Cardiff University Estates will liaise through the appropriate channels regarding who is affected and how. Users are reminded that it is advisable to power down any IT equipment in advance of any loss of power where possible.

Network: Some of University IT’s equipment will also be impacted by the electrical power interruptions, and this will cause a knock-on effect resulting in interruptions to the Cardiff University Network service – including wired, wireless and telephone services.

Data Centre services: Customers who have agreements in place to have their computer equipment located within Cardiff University IT network equipment rooms on the Heath Park campus should be aware that they might lose power or network connectivity. It is highly advisable for any such customers to arrange to pre-emptively shutdown down any such equipment in a controlled manner ahead of the work beginning, and similarly to arrange for it to be powered back on after the electrical work is completed.


Who will be affected and When is it being done?

Building Name Date and Time Comments
Heath Park campus Wednesday 13th September

From 7am to 11am
Buildings which do not lose power may still experience interruption to networking services.
All users on the Heath Park campus should assume that networking services will be unavailable throughout the advertised period.



Why is it being done?
This forms part of Cardiff & Vale University Health Board maintenance activities on their estate.

Posted on Sep 13, 2023 - 10:01 BST
Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023
Resolved - The issues affecting access to the SIMS service have been resolved.

Apologies for any inconvenience this has caused.

Oct 3, 16:37 BST
Monitoring - A fix has been implemented and the issues affecting access to the SIMS service should now be resolved.

However the SIMS service should be considered to be running at risk whilst further investigations as to the root cause are undertaken. Engineers are continuing to monitor the service.

Sep 15, 11:37 BST
Investigating - University IT are aware of an issue with the SIMS service affecting access via both the client and SIMS Online, and technical staff are currently investigating.

An update will be provided as soon as more information is available.

Sep 15, 10:59 BST
Resolved - The issue affecting access to MyTimetable via the Student App has been resolved.

Apologies for any inconvenience this has caused.

Oct 3, 16:31 BST
Investigating - University IT are aware of an issue accessing the MyTimetable service via the Student App, and technical staff are currently investigating.

If you wish to view your timetable, please use the MyTimetable website until this issue is resolved.

An update will be provided as soon as more information is available.

Oct 2, 16:01 BST
Completed - The scheduled maintenance has been completed.
Oct 3, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 16:00 BST
Scheduled -

PeopleXD Backoffice and Portal - Rollover of annual leave entitlement



What is being done?
The Human Resources Department is running the rollover of staff annual leave entitlement on the PeopleXD production environment.

When is this being done?
Work commences at 16:00, Friday, 29th September and completes at 09:00, Tuesday, 3rd October.

Who will be affected?
All PeopleXD Backoffice and Portal users.

How will this affect service users?
The PeopleXD Backoffice and Portal services will be unavailable during the stated period. Users will be unable to log in to book leave, check payslips etc. during this time.

Why is this being done?
This is essential maintenance to ensure your annual leave entitlement is updated and correctly displayed.

Kevin Villis - Service Manager

Sep 26, 08:56 BST
Oct 2, 2023
Completed - The scheduled maintenance has been completed.
Oct 2, 21:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 09:30 BST
Scheduled - Mahara

What is being done?
Upgrade to the Mahara service by our cloud hosting suppliers.

When is it being done?
Monday 2nd October, 09:30 - 21:30

Who will this affect?
All users of the Mahara service.

How will this affect users of the service?
The Mahara service will be unavailable during the stated period.

Why is it being done?
In order to implement new features and to remain fully supported.

Paul Jones - Service Manager

Aug 23, 15:13 BST
Resolved - The issue with the Student App has now been resolved.

Apologies for any inconvenience this has caused.

Oct 2, 15:56 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 10:30 BST
Update - We are continuing to investigate this issue.
Oct 2, 10:30 BST
Investigating - University IT are aware of an issue with the Student App where users are unable to login. Technical staff are currently investigating.

An update will be provided as soon as more information is available.

Oct 2, 10:09 BST
Resolved - Hawk is now fully operational and full service has been restored.
Oct 2, 11:45 BST
Identified - The ARCCA Hawk supercomputer is now accepting jobs and the majority of the Hawk service is available.

However, the high memory partition is still unavailable. Further remedial work continues on that partition and a minority of nodes which still have issues.

Sep 22, 16:22 BST
Update - We are continuing to investigate, with colleagues and supplier partners, the outage affecting a number of the Hawk nodes following the weekend power outage.

We are endeavouring to bring the service back online as soon as we can. However until we are sufficiently confident that this issue has been resolved, the compute partitions within the job scheduling system (Slurm) will remain offline to prevent job submission.

While this also impacts user access to the ARCCA OnDemand (web interface) service, please note that the login nodes are accessible should you need to access your data.

Thank you once again for your patience.

Sep 19, 14:37 BST
Investigating - We are experiencing an issue with the University's Hawk supercomputing service. At present while service users can access files on Hawk, they are unable to run HPC jobs. We are urgently working to resolve the issue.
Sep 19, 09:33 BST
Oct 1, 2023

No incidents reported.

Sep 30, 2023

No incidents reported.

Sep 29, 2023
Sep 28, 2023

Unresolved incident: Resource Booker - degraded service.

Sep 27, 2023
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:00 BST
Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance. Users are advised to assume that the resources detailed will not be available for their entire hour listed, and to plan accordingly

*Friday 22 September 08:00am to 09:00am*
Centre for Medical Education (C4MED)
Centre for Trials Research (CTRLS)
Clinical Innovation Hub (CLNN)
Computer Science & Informatics (COMSC)
Division of Cancer & Genetics (DCAGE)
Division of Infection & Immunity (DINIM)
Division of Population Medicine (DPOPM)
Division of Psychological Medicine & Clinical Neurosciences (DPMCN)
Estates & Campus Facilities (ESTAT & CSERV)
Healthcare Sciences (HCARE)
Medicine Professional Support Services (MEDPS)
Pharmacy & Pharmaceutical Sciences (PHRMY)

Sep 14, 20:50 BST
Completed - The scheduled maintenance has been completed.
Sep 22, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 17:00 BST
Scheduled - Queen’s Buildings Power Outages: IT Services Interrupted and At Risk 11/09/23 - 22/09/23

What is being done?

11/09/2023 - 22/09/2023: IT services in Queen’s Central will be interrupted in select locations between 17:00 and 06:00 each night, due to essential electricity works by the Estates department. The School of Engineering is circulating details of these electrical power interruptions to building users in Engineering, in partnership with Estates. All IT services in Queen’s Central which use mains power will be affected according to the schedule of locations and dates circulated by Estates and the School.

12/09/2023 - 13/09/2023 - IT network access in all of the Queen’s Buildings plus EastGate House, Gordon Hall and 11 East Grove will be at risk for approximately two hours, between 23:59 and 02:00 hours on the night of 12/09/2023 to 13/09/2023. An interruption is unlikely, but could affect all equipment using IT networks in those buildings. This may include all wired and wireless IT networks, telephone services, CCTV, buildings energy management systems, and building fire alarms could be temporarily disconnected from University central Security services.
Who will this affect?
All Staff and Students using IT and network services in the buildings, whether on-site or via remote access.

How will this affect IT service users?
Please see above. IT service users accessing these buildings are advised to save their work regularly during this period.

Further Information
• Regarding electrical works, please contact Colin Jenkins (JenkinsC34@cardiff.ac.uk) or Nicholas Driscoll in Estates Department.
• Regarding IT service impacts, please contact IT Support - Telephone +44 (0)29 2251 1111, https://www.cardiff.ac.uk/help/contact-us/it-support

Why is it being done?
This forms part of Estates maintenance activities.


Christopher Dickson – Service Manager

Sep 4, 17:29 BST
Sep 21, 2023
Completed - The scheduled maintenance has been completed.
Sep 21, 09:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:00 BST
Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance. Users are advised to assume that the resources detailed will not be available for their entire hour listed, and to plan accordingly

*Thursday 21 September 08:00am to 09:00am*
Biosciences (BIOSI)
English Communication & Philosophy (ENCAP)
Geography & Planning (GEOPL)
Journalism Media & Culture (JOMEC)
Law & Politics (LAWPL)
Optometry & Vision Sciences (OPTOM)
Training (TRAIN)

Sep 14, 20:49 BST
Sep 20, 2023
Completed - The scheduled maintenance has been completed.
Sep 20, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:00 BST
Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance. Users are advised to assume that the resources detailed will not be available for their entire hour listed, and to plan accordingly

*Wednesday 20 September 08:00am to 09:00am*
Architecture (ARCHI)
College of Arts, Humanities & Social Sciences (COLEG)
College of Biomedical & Life Sciences (COLEG)
College of Physical Sciences & Engineering (COLEG)
Communication & Marketing (COMMS)
Development & Alumni Relations (DEVAR)
Earth & Environmental Sciences (EARTH)
Engineering (ENGIN)
History Archaeology & Religion (SHARE)
Mathematics (MATHS)
Physics & Astronomy (PHYSX)
Social Sciences (SOCSI)
Welsh (WELSH)

Sep 14, 20:48 BST