IT Service Status Page
ORCA - Research output download statistics
Investigating - We are aware of an issue affecting research output download statistics on the ORCA (Online Research @ Cardiff) user interface. This is affecting both the homepage, and the statistics of individual records since January this year. This issue is currently under investigation. The ORCA service is otherwise unaffected.
Mar 12, 2026 - 16:08 GMT
Email: Scam messages in Cardiff University mailboxes
Identified - We are currently investigating a high volume of scam emails delivered to Cardiff University accounts.

These messages use several tactics, including:
•Prompts to call a phone number to claim an expensive tech prize.
•Links to files with misleading names such as “Cardiff University” or “Cardiff University March 2026 Payroll Update”.
•Sender addresses that may appear to come from within the University.

Our security teams are isolating and removing these messages and blocking any associated malicious links or files.

You do not need to report receiving these emails, but you may use the Report Message button in Outlook if you wish.
If you have clicked a link in one of these emails and have entered your username or password, please change your password immediately and contact the IT Service Desk.

Please continue to follow our guidance on staying safe (search on the intranet for scam messages), including checking whether you were expecting an email or shared file before interacting with it.
Mar 04, 2026 - 16:15 GMT

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Degraded Performance
Email & Calendar (Outlook) Degraded Performance
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Degraded Performance
ARCCA Processing and Analysis (Falcon) Operational
ORCA & Manage My Publications Degraded Performance
Research Data Store Operational
Research Portal (Converis) Operational
Research Data Repository (Figshare) Operational
Worktribe Operational
Room & Equipment Bookings Operational
Reserve (TimeEdit) Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Panopto – Essential maintenance Mar 21, 2026 22:00 - Mar 22, 2026 01:00 GMT

Panopto

What is being done?
Emergency maintenance work on the underpinning Panopto databases, conducted by the hosting suppliers.

When is it being done?
Saturday 21 March, 22:00 – Sunday 22 March, 01:00

Who will this affect?
All users of Panopto

How will this affect users of the service?
Access to Panopto recordings along with the ability to make new recordings via Panopto will be unavailable during the stated period

Why is it being done?
To improve the overall stability and capacity of the underpinning infrastructure

Paul Jones - Service Manager
Posted on Mar 12, 2026 - 15:27 GMT
Mar 13, 2026

No incidents reported today.

Mar 12, 2026

Unresolved incident: ORCA - Research output download statistics.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026
Turnitin emergency maintenance
Completed - The scheduled maintenance has been completed.
Mar 7, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 16:00 GMT
Scheduled - Turnitin

What is being done?
Emergency maintenance conducted by the suppliers.

When is it being done?
Saturday, 7 March 2026, 16:00 – 20:00.

Who will this affect?
All users of the Turnitin service. 

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during
the stated period.   

Why is it being done?
Emergency maintenance conducted by suppliers. 

Paul Jones - Service Manager
Mar 5, 12:09 GMT
Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

Unresolved incident: Email: Scam messages in Cardiff University mailboxes.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026
Service Desk Ticketing System (ASM) – Upgrade
Completed - The scheduled maintenance has been completed.
Feb 28, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 18:00 GMT
Scheduled -

Service Desk Ticketing System (ASM) – Upgrade



What is being done?
Our service provider, Alemba, is upgrading the Service Desk Ticketing System (ASM).

When is it being done?
Between 08:00 and 18:00 on Saturday, 28th February 2026.

Who will this affect?
All users across all partitions (Finance, Human Resources, Registry and University IT).

This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system.

How will this affect users?
Between 08:00 and 18:00 on Saturday, 28th February:
Customers and analysts will not be able to log into the Service Portal to log, view or update calls.
Analysts will not be able to log into the Service Desk Ticketing System (ASM) to log, view or update calls.
Processing will be paused for all email queues used to feed the ticketing system.

Why is it being done?
This is part of the continual service improvement cycle.
Feb 18, 15:46 GMT
Feb 27, 2026
Email / Login issues
Resolved - This incident has been resolved.
Feb 27, 09:05 GMT
Monitoring - University IT have now resolved an IT service interruption that affected staff and students within the School of Psychology between approximately 16:00 on 25 February and 11:30 on 26 February.

During this period, access to several University IT services, including email, was unavailable. Emails sent to affected staff and students, both from within and outside the University, would not have been delivered.

Unfortunately, these undelivered messages cannot be identified or retrieved. In these cases, the sender will have received an “undeliverable” notification.If you were expecting an email during this time window, we recommend contacting the sender to request that the message be resent.

We sincerely apologise for the disruption this caused. University IT has reviewed the incident and is implementing measures to prevent a similar occurrence in future.

Thank you for your understanding.
Feb 26, 12:06 GMT
Update - The incident appears to be specific to the School of Psychology, impacting both staff and students. Engineers are currently working to resolve the issue.

If staff or students outside PSYCH are experiencing issues, please contact the IT Service Desk as your issue may not be related to this incident.
Feb 26, 09:44 GMT
Identified - We are aware a number of staff and students are experiencing issues logging into email, sending or receiving email, and logging into other University services including VPN.

The issue is currently being investigated and updates will be provided here.
Feb 26, 08:59 GMT
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