Update - Whilst the underlying issue with application authentication has been resolved successfully, there is still some ongoing work that may cause further disruption to the service. We will of course provide as much notice and clarity of the scope and impact of this work beforehand.

Again I apologise for any inconvenience this may have caused.

May 12, 2023 - 11:35 BST
Monitoring - A fix has been implemented
May 11, 2023 - 15:20 BST
Investigating - Dear colleague

We have been made aware of an issue affecting the Follow Me printing service.
The technical team is currently looking into the problem.
We will keep you informed of developments, and we apologise for any inconvenience caused.

May 11, 2023 - 08:36 BST
Monitoring - A fix has been implemented which appears to have restored all affected services, we are monitoring the services closely for the rest of the day, however, they will remain @ risk for the time being. Therefore please save work regularly.
May 11, 2023 - 15:19 BST
Update - We are continuing to investigate an intermittent issue that is affecting authentication to some I.T. services across the university.
This includes, but is not limited to: Sims Client, Resource Booker, myPrint, and access to Shared drives.

Because of the intermittent nature of this issue, the current advice is to keep trying to access the systems affected - and to save work regularly if you do gain access.

We apologise for any inconvenience this may be causing, updates will follow.

May 11, 2023 - 11:57 BST
Investigating - Circle IT's UXI sensors they are reporting issues with authentication right across the network. Circle are trying to log into Clearpass to get further details.

Our prognosis is there is an issue with the LDAP (active directory) servers but currently looking to gain access to be confirm any further details.

May 10, 2023 - 17:16 BST
Identified - Due to building maintenance issues beyond our control, network connectivity within 50 to 54 Park Place is temporarily offline.
We apologise for any inconvenience this may be causing users in this location.

May 11, 2023 - 09:15 BST
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Published Desktops (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
OneDrive for Business Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
LinkedIn Learning Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) ? Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Blackboard Collaborate Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
What is being done?
The ARCCA Hawk supercomputer and supporting infrastructure will be unavailable.

When is this being done?
This service outage will take place on Tuesday 6 June 2023. This is a change of the usual ARCCA maintenance day, which is normally scheduled for the first Wednesday of every month. Note that this will be a full service outage: access to ARCCA Hawk will be unavailable and research jobs will not be running on Hawk on this day.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be unavailable on this day.

Why is this being done?
Essential maintenance on the ARCCA system and infrastructure.

Christopher Dickson - Service Manager

Posted on May 22, 2023 - 09:56 BST
Past Incidents
May 29, 2023

No incidents reported today.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023
Resolved - The upgrade is complete and this incident has been resolved.
May 24, 14:38 BST
Identified - We are aware of a temporary issue with the published desktops remote access service, also known as brokered desktops, or the Horizon service. This is affecting some logged-in users who may find that they become disconnected from the service.

If you should temporarily lose connection, please re-login as normal, and this should reconnect you to the service.

This temporary issue is related to an ongoing upgrade to the Horizon service, and we expect this to be resolved by Wednesday mid-afternoon (24th May).

We apologise for any inconvenience this is causing.

May 23, 17:14 BST
May 23, 2023
May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.

May 16, 2023

No incidents reported.

May 15, 2023

No incidents reported.