In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 2025 - 17:31 BST
Scheduled -
Firewall Migration - All IT services - Saturday 14th June 2025
What is being done? This forms part of a wider piece of work to migrate all IT services onto new firewalls.
When is it being done? The work was completed between 07:00 and 17:30 Saturday, 14th June 2025.
Who will be affected? All users.
How will this affect service users? Following today's work the VPN service remains at risk. Therefore, all services that require VPN access are also at risk.
Why is it being done? This forms part of ongoing network maintenance and service improvements.
Jun 14, 202517:31 - Jun 16, 202503:31 BST
Monitoring - We have identified a series of emails being sent to members of the University which contain a malicious eml file attached. The subject of the email and the name of the attached file can vary, but the attached file ends in .eml If the malicious eml file is opened it can affect your email and also trigger a mutated version of the email to be sent on to your contacts.
Steps have been taken to mitigate and intercept delivery of these emails, but if anyone receives an unexpected email particularly with an eml file attached they should not open the attachment and should report the email using the Report button.
If anyone opened the eml file attachment they should contact the IT Service Desk by telephone without delay.
More information on scam messages, how to spot them, and what action to take, is available by searching on the Intranet for "scam messages"
Jun 10, 2025 - 10:33 BST
Identified - Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App.
To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions.
We have informed Hewlett-Packard of this issue, and they are trying to resolve it.
Mar 14, 2025 - 10:29 GMT
Completed -
The scheduled maintenance has been completed.
Jun 14, 17:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 07:00 BST
Scheduled -
Firewall Migration - All IT services - Saturday 14th June 2025
What is being done? This forms part of a wider piece of work to migrate all IT services onto new firewalls.
When is it being done? Between 07:00 and 17:00 Saturday, 14th June 2025.
Who will be affected? All users.
How will this affect service users? There will be disruptions to IT services and network connectivity across campus throughout the day, and all IT services should be considered as at risk for the remainder of the weekend.
Why is it being done? This form part of ongoing network maintenance and service improvements.
Jun 12, 11:12 BST
Resolved -
This incident has been resolved.
Jun 11, 15:24 BST
Investigating -
MathWorks have announced that they have experienced a ransomware attack which has caused outages and degradation of various features of Matlab software.
They are providing information and updates on their status page, which is available here, MathWorks Status.
May 27, 15:42 BST
We apologise for any inconvenience caused.
Jun 5, 08:35 BST
Investigating -
Resource Booker
We are currently experiencing a technical issue with Resource Booker and it is currently unavailable. We are working with the supplier to resolve the issue as soon as possible.
Unfortunately, we are unable to approve bookings made on Resource Booker until the issue is resolved. If you have an urgent booking request for a University Shared Space, please email roombooking@cardiff.ac.uk.
We apologise for any inconvenience caused.
Jun 4, 08:30 BST
Completed -
The scheduled maintenance has been completed.
Jun 5, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 08:00 BST
Scheduled -
What is being done? ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.
When is this being done? This will next take place on Wednesday 4 June 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.
Who will be affected? All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.
How will this affect service users? Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.
Why is this being done? Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
May 22, 09:05 BST
Resolved -
The issue with the Xerte (Learning Objects) service has now been resolved.
Jun 2, 14:32 BST
Monitoring -
A fix has been implemented and the issues affecting Xerte (Learning Objects) should now be resolved. Engineers are continuing to monitor the service.
Jun 2, 11:08 BST
Investigating -
University IT are aware of an issue with the Xerte (Learning Objects) service, resulting in viewing and editing of such objects being unavailable. Technical staff are currently investigating.
An update will be provided as soon as more information is available.
Jun 2, 10:47 BST