Cardiff University Status

All Systems Operational

Communication & Collaboration Operational

Desktop Telephony Operational

Email & Calendar (Outlook) Operational

Microsoft Teams Operational

Netcall (Call Centre functionality) Operational

Skype for Business (Telephony & Instant Messaging) Operational

Yammer Operational

Zoom Operational

Corporate Reporting, Data and Analytics Operational

Business Objects Operational

Business Intelligence Operational

Computers, Software, & Printing Operational

Desktop, Laptops, & Mobile devices Operational

Printing, Copying, & Scanning Operational

Published Applications (Horizon) Operational

Remote Access to a Campus Computer Operational

File Storage Operational

Home & Shared drive (H: & S:) Operational

Microsoft Cloud Storage Operational

Finance Systems Operational

Financial and Procurement System (Oracle-EBS) Operational

Help & Support Operational

Service Desk Support (IT single point of contact) Operational

IT Portal (Self Service ticket logging) Operational

Student Enquiry (GECKO) Operational

HR & Student Record Systems Operational

PeopleXD (Core HR) Operational

SIMS (Admin) Operational

Library Systems Operational

Electronic Resources Operational

Library Management System (ALMA) Operational

LibrarySearch (Primo) Operational

Reading Lists (Leganto) Operational

Network Operational

Wired Network Connectivity Operational

Wireless Network Connectivity Operational

Virtual Private Networks (VPN) Operational

Public Website & Intranet Operational

Public Website (Squiz) Operational

Intranet (Squiz) Operational

Research Operational

ARCCA Processing and Analysis (Hawk) Operational

ORCA & Manage My Publications Operational

Research Data Store Operational

Research Portal (Converis) Operational

Room & Equipment Bookings Operational

Resource Booker Operational

Room Bookings (Syllabus Plus / Scientia) Operational

Student Systems Operational

Learn Plus (Panopto) Operational

Mahara Operational

Residences Student Portal (Accommodation) Operational

Student App Operational

Student Records (SIMS Online) Operational

Student Timetable Operational

Turnitin Operational

VLE (Learning Central) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 13, 2024

No incidents reported today.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Filestore: Home & Shared drives

Completed - The scheduled maintenance has been completed.
Oct 11, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 08:00 BST

Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Friday 11 October 08:00 to 09:00 this will affect:
Centre for Medical Education (C4MED)
Centre for Trials Research (CTRLS)
Clinical Innovation Hub (CLNN)
Computer Science & Informatics (COMSC)
Division of Cancer & Genetics (DCAGE)
Division of Infection & Immunity (DINIM)
Division of Population Medicine (DPOPM)
Division of Psychological Medicine & Clinical Neurosciences (DPMCN)
Estates & Campus Facilities (ESTAT & CSERV)
Healthcare Sciences (HCARE)
Medicine Professional Support Services (MEDPS)
Pharmacy & Pharmaceutical Sciences (PHRMY)
Oct 7, 09:54 BST

Oct 10, 2024

Oracle EBS – planned maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 18:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 17:30 BST

Scheduled -

Oracle EBS – planned maintenance

What is being done?
Our support partner is performing maintenance on the production Oracle EBS service.

When is it being done?
Between 17:30 and 18:00 Thursday, 10th October 2024.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.

Please log out of Oracle EBS before 17:30 on Thursday, 10th October 2024.

Why is it being done?
This will renew SSL certificates relating to Science Warehouse, thus maintaining system integrity and security.

We apologise for any inconvenience this causes.
Oct 10, 13:54 BST

Oracle EBS - service unavailable or degraded

Resolved - This incident has been resolved.
Oct 10, 09:09 BST

Identified - The issue has been identified and a fix is being implemented.
Oct 9, 15:30 BST

Investigating - Oracle EBS

University IT and Finance are aware of an issue currently impacting Oracle EBS. This has been reported to our support partner who are working to restore service as quickly as possible.

We apologise for any inconvenience this may cause.
Oct 9, 14:30 BST

Filestore: Home & Shared drives

Completed - The scheduled maintenance has been completed.
Oct 10, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 08:00 BST

Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Thursday 10 October 08:00 to 09:00 this will affect:
Biosciences (BIOSI)
English Communication & Philosophy (ENCAP)
Geography & Planning (GEOPL)
Journalism Media & Culture (JOMEC)
Law & Politics (LAWPL)
Optometry & Vision Sciences (OPTOM)
Training (TRAIN)
Oct 7, 09:53 BST

Oct 9, 2024

Filestore: Home & Shared drives

Completed - The scheduled maintenance has been completed.
Oct 9, 09:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:01 BST

Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Wednesday 09 October 08:00 to 09:00 this will affect:
Architecture (ARCHI)
College of Arts, Humanities & Social Sciences (COLEG)
College of Biomedical & Life Sciences (COLEG)
College of Physical Sciences & Engineering (COLEG)
Communication & Marketing (COMMS)
Development & Alumni Relations (DEVAR)
Earth & Environmental Sciences (EARTH)
Engineering (ENGIN)
History Archaeology & Religion (SHARE)
Mathematics (MATHS)
Physics & Astronomy (PHYSX)
Social Sciences (SOCSI)
Welsh (WELSH)
Oct 7, 09:51 BST

eRecruitment system (Brassring / Kenexa) 08:00 – 09:00, Wednesday, 9th October

Completed - The scheduled maintenance has been completed.
Oct 9, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:00 BST

Scheduled -

eRecruitment system (Brassring / Kenexa) 08:00 – 09:00, Wednesday, 9th October

What is being done?
We are incorporating multi-factor authentication into the eRecruitment system (also known as Kenexa / BrassRing).

When is it being done?
The change will be applied between 08:00 and 09:00 on Wednesday, 9th October 2024.

Who will this affect?
All university recruiters, approvers and process administrators accessing the system using the single sign on method.

This change does not impact applicants, external or internal, accessing the system using personal log-in methods or users accessing the system via a university shared mailbox account.

How will this affect service users?
The service will be unavailable between 08:00 and 09:00 on Wednesday, 9th October 2024.

Users will log in as before but must also use multi-factor authentication to access the service. For most users this is via the authenticator app (unless the user has setup another preferred method), in order to access the system.

System users will be required to MFA every 8 hours, following system logout or use of a different browser.

Why is it being done?
Multi-Factor Authentication (MFA) is a key to strengthening our cyber defences and help keep our information secure.
Oct 7, 08:38 BST

Oct 8, 2024

MyPrint Printing service - brief service interruption - resolved

Resolved - There was a 10 minute outage of the MyPrint printing service, at approximately 11:30am today. We have intervened and service has now been restored. Apologies for any inconvenience caused by this brief interruption.
Oct 8, 11:30 BST

Filestore: Home & Shared drives

Completed - The scheduled maintenance has been completed.
Oct 8, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 08:00 BST

Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Tuesday 08 October 08:00 to 09:00 this will affect:
Academic & Student Support Services (ACSSS)
Business (CARBS)
Chemistry (CHEMY)
English Language Programme (ELP)
Finance (FINCE)
Human Resources (HUMRS)
Library Service (ULS)
Lifelong Learning (LEARN)
Modern Languages (MLANG)
Music (MUSIC)
Research & Innovation Services (RESIS)
University Secretary’s Office (CUUSO)
Vice Chancellors Office (CUVCO)
Oct 7, 09:49 BST

MyTimetable (Student Timetable)

Resolved - University IT identified an issue affecting MyTimetable (Student Timetable) where the web version was appearing to be blank. Technical staff have resolved the issue and the MyTimetable service should now be running as normal.
Oct 8, 08:30 BST

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 2 October 2024

Completed - The scheduled maintenance has been completed.
Oct 3, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 BST

Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 2 October 2024. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Oct 1, 17:21 BST

Oct 2, 2024

Issues affecting Student App

Resolved - The issue affecting the Student App has now been resolved.
Oct 2, 11:29 BST

Update - We are continuing to monitor the underpinning infrastructure. If you experience any issues logging in to the Student App, please re-open the app and try logging in again.

If you continue to experience issues logging in, please contact IT Support.
Sep 30, 12:13 BST

Monitoring - A fix has been implemented and the issues affecting access to the Student App should now be resolved. Engineers are continuing to monitor the service.
Sep 30, 11:19 BST

Investigating - University IT are aware of an issue affecting access to and use of the Student App, and technical staff are currently investigating.

An update will be provided as soon as more information is available.
Sep 30, 10:09 BST

Oct 1, 2024

PeopleXD Backoffice and Portal - Rollover of annual leave entitlement

Completed - The scheduled maintenance has been completed.
Oct 1, 17:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 09:14 BST

Scheduled -

PeopleXD Backoffice and Portal - Rollover of annual leave entitlement

What is being done?
We are performing maintenance on the PeopleXD production environment.

When is this being done?
Work commences at 16:00, Monday, 30th September and completes at 17:00, Tuesday, 1st October.

Who will be affected?
All PeopleXD Backoffice and Portal users.

How will this affect service users?
The PeopleXD service (BackOffice and Portal) will be unavailable for the duration of the work. During this time users will be unable to log in to book leave, check payslips etc.

Why is this being done?
This is essential maintenance to ensure your annual leave entitlement is updated and correctly displayed.
Oct 1, 09:13 BST

Sep 30, 2024

Issues connecting to eduroam network

Resolved - This incident has been resolved.
Sep 30, 12:01 BST

Update - We are continuing to monitor for any further issues.
Sep 26, 08:46 BST

Monitoring - We believe the issues connecting to the eduroam wireless network have been resolved.

Users on campus who have been using CU-Wireless as a workaround can now select eduroam from their list of available networks and re-join eduroam.

We will continue to monitor the situation before closing this incident. Should the problem re-occur during this monitoring period, use CU-Wireless as a workaround to provide a short term (12 hr) wireless connection on campus.
Sep 25, 14:30 BST

Identified - An issue has been identified where some University managed laptops are unable to connect to the eduroam wireless network.

Those impacted are advised to connect to the CU-Wireless network until the issue is resolved. You can connect to CU-Wireless using your University email address and password.

Please Note: From the CU-Wireless network, some University applications will require use of the University VPN (Virtual Private Network). Please see the Intranet for instructions on using the VPN:

https://intranet.cardiff.ac.uk/staff/supporting-your-work/it-support/wireless-and-remote-access/off-campus-access/virtual-private-network-vpn
Sep 25, 09:55 BST

Investigating - We are aware that some users are reporting difficulty connecting to the eduroam network.

Engineers and investigating the issue and further updates will be provided here when available.
Sep 25, 09:03 BST

Sep 29, 2024

No incidents reported.