Issues installing Microsoft 365 desktop applications and making changes to your account
Identified - We are aware of an issue affecting the download and installation of Microsoft 365 desktop applications, including Word, Excel and PowerPoint. The issue may also prevent users from making changes to their Microsoft 365 account settings.

We are working with Microsoft to investigate and resolve this issue.
Oct 09, 2026 - 16:26 BST
IT Service Disruption - Multiple Services Impacted
Identified - The issue has been identified, and a workaround put in place while University IT works with the vendor to implement a permanent fix.
Oct 08, 2026 - 15:23 BST
Update - We are aware of an issue this morning that has caused disruption to multiple IT services. Most of the affected systems now appear to have stabilised, however there are still reported issues in some areas.

We are continuing to investigate the underlying issue with a view to ensuring full resolution.

Please continue to report any issues through the normal IT support channels. We will provide a further update in due course.

We apologise for any inconvenience caused and thank you for your patience.
Oct 02, 2026 - 11:40 BST
Investigating - University IT is aware of an issue that has caused disruption to multiple IT Services. Though most services have recovered, there may still be some services impacted and we are working to resolve any outstanding issues as quickly as possible. Please continue to report issues through the normal channels.

We apologise for any inconvenience this is causing.
Oct 02, 2026 - 09:16 BST

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (AVD) Operational
Remote Access to a Campus Computer Operational
Published Applications and Desktops (Horizon) Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Falcon) Operational
ORCA & Manage My Publications Operational
Research Data Store Operational
Research Portal (Converis) Operational
Research Data Repository (Figshare) Operational
Worktribe Operational
Room & Equipment Bookings Operational
Reserve (TimeEdit) Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 9, 2026

Email: Intermittent issues accessing Microsoft Outlook on the web via mail.cardiff.ac.uk
Resolved - We have implemented a change to direct users to Microsoft's Outlook on the web service, and Microsoft has also applied a fix to address the underlying issue. The service is now operating normally.
Oct 9, 16:19 BST
Monitoring - Microsoft has confirmed an issue affecting access to Outlook on the web through certain web addresses.
To help avoid this issue, we have updated mail.cardiff.ac.uk so that it now redirects to Microsoft's recommended Outlook web address.
Microsoft has implemented a fix and is continuing to monitor the service.
Sep 17, 09:26 BST
Update - We are continuing to investigate this issue.
Sep 16, 10:41 BST
Investigating - We're investigating reports of intermittent issues accessing Microsoft Outlook on the web via mail.cardiff.ac.uk.

If you're affected, you can continue to access your email using Microsoft's direct Outlook web address:
https://outlook.office.com/mail/?realm=cardiff.ac.uk
Sep 16, 10:11 BST
SharePoint Online: Unexpected errors accessing files
Resolved - We have implemented a fix and are no longer seeing reports of this issue.

If you encounter an "Access Denied" message when accessing content you would normally be able to view, this is most likely a residual effect of the earlier issue rather than a new fault. Clearing your browser cookies and signing in again will usually restore access.
Oct 9, 16:16 BST
Update - We are continuing to work closely with Microsoft to find the root cause of this issue, alongside efforts to develop a permanent fix. In the meantime, the continued recommended workaround if you are impacted by this issue is to utilise a private/incognito session on your web browser.

Please do note that private/incognito sessions can behave slightly differently in different web browsers, so closing all other browser windows or using a different browser entirely can help if you continue to encounter the issue within the private/incognito session.
Jul 21, 15:46 BST
Update - We are continuing to work closely with Microsoft to find the root cause of this issue, alongside efforts to develop a permanent fix. In the meantime, the continued recommended workaround if you are impacted by this issue is to utilise a private/incognito session on your web browser.

Please do note that private/incognito sessions can behave slightly differently in different web browsers, so closing all other browser windows or using a different browser entirely can help if you continue to encounter the issue within the private/incognito session.
Jun 23, 16:25 BST
Update - Until a permanent fix is developed and deployed, the recommended workaround if you are impacted by this issue is to utilise a private/incognito session on your web browser.

Please do note that private/incognito sessions can behave slightly differently in different web browsers, so closing all other browser windows or using a different browser entirely can help if you continue to encounter the issue within the private/incognito session.
Jun 19, 14:54 BST
Update - Investigations into the root cause of this issue are ongoing, alongside efforts to develop a permanent fix.

In the meantime, a confirmed workaround is available. Users experiencing these access issues should clear their web browser cookies (all cookies, not just recent), then restart the browser and try again.
Jun 1, 10:25 BST
Identified - We are continuing to work closely with Microsoft to identify the root cause of the intermittent issues you may be experiencing. As the issue has been difficult to reproduce consistently, investigation has taken longer than expected.
A likely underlying cause has now been identified, and more detailed analysis is currently underway.

If you are encountering this issue, you may find success by using a private or incognito session in a web browser.
If this does not work immediately, making several attempts at closing all browser instances and retrying in a new private/incognito session can sometimes resolve the issue. We recognise that this is not an ideal solution and appreciate your patience while we work towards a permanent fix.
May 18, 09:32 BST
Update - Microsoft continue to investigate the cause of this issue, but indications so far are that it only affects a relatively small number of individuals, and can be intermittent in nature.

There is no confirmed workaround, but attempting to access the resource through different methods can sometimes yield different results. This can include:
• Accessing a URL directly
• Navigating to the resource by browsing from the landing page
• Using a private/incognito session on a web browser
• Accessing from within the Teams desktop client
May 11, 14:20 BST
Update - We are continuing to investigate this issue.
May 8, 09:28 BST
Update - We continue to work with Microsoft on understanding the impact and cause of the issue we are experiencing. So far there has been no indication that there is a systemic issue across the Microsoft platform, and it appears isolated to Cardiff only.

We have also been made aware that some users of the Business Intelligence (BI) service may not be able to access the BI site as this is hosted on SharePoint (https://cf.sharepoint.com/sites/bi/SitePages/BI-Home.aspx).

There is still no confirmed mitigation or workaround to this issue so far, but some users have reported success in using a private/incognito session in web browser.
May 8, 09:25 BST
Investigating - We have been made aware of a number of reports of people not being able to access files within various Microsoft Teams spaces or SharePoint sites that they expect to have access to.
We are working with Microsoft support to better understand the issue and work towards a resolution, but do not have a timescale for this yet.

There is no confirmed workaround identified at this time, but using a private/incognito session on a web browser can help to avoid issues with cookies.
May 7, 16:25 BST

Oct 8, 2026

Oracle EBS – unplanned outage
Resolved - This incident has been resolved.
Oct 8, 15:18 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 10:10 BST
Investigating -

Oracle EBS – unplanned outage



University IT is aware of an issue impacting Oracle EBS and is currently investigating. Our support partner has been contacted, and we hope to have service restored as quickly as possible.

We apologise for any inconvenience this is causing.
Oct 5, 08:43 BST

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Issues accessing the SIMS Client via RAS
Resolved - The issue with RAS affecting access to the SIMS Client has now been resolved.
Oct 5, 13:29 BST
Monitoring - A fix has been implemented and the issues affecting access to the SIMS Client via RAS should now be resolved. Engineers are continuing to monitor the service.
Oct 1, 13:14 BST
Investigating - University IT are aware of an issue affecting access to the SIMS Client via RAS. Technical staff are investigating.
Oct 1, 11:22 BST

Oct 4, 2026

No incidents reported.

Oct 3, 2026

Published Applications and Desktops (Horizon) is being decommissioned TODAY
Completed - The scheduled maintenance has been completed.
Oct 3, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 08:00 BST
Scheduled -

Published Applications and Desktops (Horizon) is being decommissioned TODAY



What is being done?
The Published Applications and Desktops service, also known as Horizon, is being decommissioned TODAY.  It is replaced by the Published Applications service.

When is this being done?
From approximately 16:00 on 30th September 2026 all access via Horizon will be withdrawn.

Who will be affected?
All staff and students.

How will this affect service users?
Applications hosted via the Horizon service will no longer be available. Users of the Horizon service must switch to the Published Applications Service. Guidance is available on the intranet.

SIMS client users. The Student Record system (SIMS/SITS) cannot be hosted on the Published Applications Service, though this might change in the future. The SIMS client is already available to existing users via the Remote Application Service (new). Guidance for staff only is available on the intranet.

Why is this being done?
The Horizon service is being retired as we have reached the end of the hardware and software support agreement with the supplier.
Sep 30, 07:59 BST

Oct 2, 2026

SIMS Client via RAS – from 08:00 to 08:30, 2nd October 2026
Completed - The scheduled maintenance has been completed.
Oct 2, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 08:00 BST
Scheduled -

SIMS Client via RAS – from 08:00 to 08:30, 2nd October 2026



What is being done?
We are making a configuration change to the Remote Application Service (RAS).

When is it being done?
Between 08:00 and 08:30 on Friday, 2nd October 2026.

Who will this affect? 
All users of the SIMS client.

How will this affect users of the service? 
The SIMS client will be unavailable for use. SIMS Online in not impacted. 

Why is it being done?
To improve SIMS performance on the Remote Application Service (RAS).
Oct 1, 15:52 BST

Oct 1, 2026

PeopleXD Backoffice and Portal - Rollover of annual leave entitlement
Completed - The scheduled maintenance has been completed.
Oct 1, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 16:00 BST
Scheduled -

PeopleXD Backoffice and Portal - Rollover of annual leave entitlement



What is being done?
We are performing maintenance on the PeopleXD production environment.

When is this being done?
Backoffice: Locked from 16:00, Wednesday, 30th September until end of day Thursday, 1st October
Portal: Locked from 20:00 on Wednesday, 30th September until end of day Thursday, 1st October

Who will be affected?
All PeopleXD Backoffice and Portal users.

How will this affect service users?
The PeopleXD Backoffice and Portal services will be unavailable during the stated period. Users will be unable to log in to book leave, check payslips etc. during this time.

Why is this being done?
This is essential maintenance to ensure your annual leave entitlement is updated and correctly displayed.
Sep 25, 13:48 BST
ARCCA Wiki unavailable - Thursday 1/10/2026, 08:00 - 09:00
Completed - The scheduled maintenance has been completed.
Oct 1, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:00 BST
Scheduled - What is being done?
We are undertaking important maintenance on the ARCCA documentation and collaboration wiki - https://wiki.arcca.cf.ac.uk/

When is it being done?
Thursday 1/10/2026 between 08:00 and 09:00 hours (morning).

Who will be affected?
All users of the ARCCA wiki - https://wiki.arcca.cf.ac.uk/

What will be affected?
The ARCCA wiki will be unavailable for a short period.
Other ARCCA services including the Falcon supercomputer will not be affected.

Why is it being done?
This brief outage is due to important infrastructure maintenance.
Sep 30, 10:43 BST

Sep 30, 2026

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Oracle EBS: Monthly patching cycle - 27th to 28th September 2026
Completed - The scheduled maintenance has been completed.
Sep 28, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 15:00 BST
Scheduled -

Oracle EBS: Monthly patching cycle - 27th to 28th September 2026



What is being done?
University IT and our support partner are applying the monthly security/application patches and updates to the production Oracle EBS service.

When is it being done?
Between 15:00 on Sunday, 27th September and 10:00 on Monday, 28th September 2026.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.

Please log out of Oracle EBS before 15:00 on Sunday, 27th September 2026.

Why is it being done?
This is to ensure the service is fully patched and secure and is essential to maintain support.

We apologise for any inconvenience this causes.
Sep 25, 13:41 BST

Sep 27, 2026

Sep 26, 2026

No incidents reported.

Sep 25, 2026

REDCap Unavailable - Friday 25/09/2026 - 07:00 - 09:00 hrs
Completed - The scheduled maintenance has been completed.
Sep 25, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:00 BST
Scheduled - What is being done?
University IT is migrating the REDCap research survey database servers. This will involve a period during which the service will be unavailable.

When is this being done?
Between 07:00 and 09:00 (morning) on Friday 25 September.

Who will be affected?
All REDCap service users.

How will this affect users of the service?
The service will be unavailable during the above period. Users are advised to save their work and sign out of their REDCap project before 07:00 hours.

The change is to the underlying technology, so the appearance of REDCap and the way users access and use the service will remain the same after the change.

Why is this being done?
This is part of our ongoing IT infrastructure improvement programme.
Sep 23, 15:25 BST
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