Datacentre Outage affecting several centralised IT services

Incident Report for Cardiff University

Update

We are continuing to investigate this issue.
Posted Jun 30, 2025 - 13:53 BST

Update

We are continuing to investigate this issue.
Posted Jun 30, 2025 - 13:48 BST

Update

We are continuing to investigate this issue.
Posted Jun 30, 2025 - 11:22 BST

Update

We are continuing to investigate this issue.
Posted Jun 30, 2025 - 10:31 BST

Update

We are currently aware of issues with the performance of and/or accessing the following services:

ACS Journal
Xerte
Alma
Printing (MFDs)
Oracle EBS
SIMS
Matlab
Profiles Service
Brokered desktop (Horizon)
Library Laptop Lockers
Business Objects
Posted Jun 30, 2025 - 10:29 BST

Update

We are continuing to investigate this issue.
Posted Jun 30, 2025 - 09:12 BST

Update

We are continuing to investigate this issue.
Posted Jun 30, 2025 - 09:11 BST

Investigating

We are currently experiencing an ongoing data centre outage affecting several centralised IT services, including Horizons. Our teams are actively working to resolve this as a priority.
Posted Jun 30, 2025 - 08:22 BST
This incident affects: Finance Systems (Financial and Procurement System (Oracle-EBS)), Corporate Reporting, Data and Analytics (Business Objects), HR & Student Record Systems (SIMS (Admin)), Computers, Software, & Printing (Printing, Copying, & Scanning, Published Applications (Horizon)), and Library Systems (Library Management System (ALMA)).