All Systems Operational
Communication & Collaboration Operational
Desktop Telephony Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Skype for Business (Telephony & Instant Messaging) Operational
Yammer Operational
Zoom Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 4 December 2024. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Posted on Nov 19, 2024 - 12:23 GMT
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 GMT
Scheduled - What is being done?
We are enhancing the resilience of the Papercut servers which underpin the myPrint and Staff Print printing services. This will involve a scheduled temporary period during which the services may be interrupted, in order to apply a software patch.

When is this being done?
Wednesday 13 November between 19:00 and 22:00 hours.

Who will be affected?
Staff and student users of myPrint and Staff Print may be affected during this time.

How will this affect users of the service?
During this time there may be small periods where printing may stop or may not be available for staff and students using myPrint and Staff Print.

Why is this being done?
To ensure the future resilience of the myPrint and Staff Print services.

Nov 8, 10:54 GMT
Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 08:00 GMT
Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Friday 08 October 08:00 to 09:00 this will affect:
Centre for Medical Education (C4MED)
Centre for Trials Research (CTRLS)
Clinical Innovation Hub (CLNN)
Computer Science & Informatics (COMSC)
Division of Cancer & Genetics (DCAGE)
Division of Infection & Immunity (DINIM)
Division of Population Medicine (DPOPM)
Division of Psychological Medicine & Clinical Neurosciences (DPMCN)
Estates & Campus Facilities (ESTAT & CSERV)
Healthcare Sciences (HCARE)
Medicine Professional Support Services (MEDPS)
Pharmacy & Pharmaceutical Sciences (PHRMY)

Oct 24, 10:26 BST
Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:00 GMT
Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Thursday 07 November 08:00 to 09:00 this will affect:
Biosciences (BIOSI)
English Communication & Philosophy (ENCAP)
Geography & Planning (GEOPL)
Journalism Media & Culture (JOMEC)
Law & Politics (LAWPL)
Optometry & Vision Sciences (OPTOM)
Training (TRAIN)

Oct 24, 10:22 BST
Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 GMT
Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 6 November 2024. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.
How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Oct 21, 12:14 BST