IT Service Status Page

All Systems Operational

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications Operational
Research Data Store Operational
Research Portal (Converis) Operational
Research Data Repository (Figshare) Operational
Room & Equipment Bookings Operational
Reserve (TimeEdit) Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 7 January 2026 Jan 7, 2026 08:00 - Jan 8, 2026 00:00 GMT

What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 7 January 2026. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Posted on Dec 17, 2025 - 14:55 GMT
Jan 7, 2026

No incidents reported today.

Jan 6, 2026
Service Desk system (ASM) unavailable
Resolved - The issue affecting the Service Desk system (ASM) has now been resolved.
Jan 6, 13:05 GMT
Investigating - University IT are aware of an issue with the Service Desk system (ASM) and technical staff are currently investigating along with the hosting suppliers.

This also impacts the Service Portal, used by IT, Registry, Finance and HR.

An update will be provided as soon as more information is available.
Jan 6, 11:42 GMT
Jan 5, 2026
Network Switch Software Maintenance: 2nd January - 5th January 2026
Completed - The scheduled maintenance has been completed.
Jan 5, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 22:00 GMT
Scheduled -

Network Switch Software Maintenance: 2nd January - 5th January 2026



What is being done?
Network switches are having the latest software installed, in line with the switch manufacturers recommendations.

When is it being done?
The change window is 22:00 on Friday 2nd January until 06:00 on Monday, 5th January 2025.

Software updates are being installed between 22:00 and 06:00 each night.

Who will this affect?
The software update is being applied to all network ‘edge’ switches, so the university’s wired and wireless networks will experience a service interruption overnight. Data centres will be unaffected by this work.

How will this affect service users?
While the switches apply the new software, and reboot - network services will experience a 20-minute service interruption.

Why is it being done?
This is essential maintenance to ensure the network switches have the latest software version as requested by the manufacturer.
Dec 23, 12:21 GMT
Jan 4, 2026
Network Switch Software Maintenance: 2nd January - 5th January 2026
Completed - The scheduled maintenance has been completed.
Jan 4, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 22:00 GMT
Scheduled -

Network Switch Software Maintenance: 2nd January - 5th January 2026



What is being done?
Network switches are having the latest software installed, in line with the switch manufacturers recommendations.

When is it being done?
The change window is 22:00 on Friday 2nd January until 06:00 on Monday, 5th January 2025.

Software updates are being installed between 22:00 and 06:00 each night.

Who will this affect?
The software update is being applied to all network ‘edge’ switches, so the university’s wired and wireless networks will experience a service interruption overnight. Data centres will be unaffected by this work.

How will this affect service users?
While the switches apply the new software, and reboot - network services will experience a 20-minute service interruption.

Why is it being done?
This is essential maintenance to ensure the network switches have the latest software version as requested by the manufacturer.
Dec 23, 12:20 GMT
Jan 3, 2026
Network Switch Software Maintenance: 2nd January - 5th January 2026
Completed - The scheduled maintenance has been completed.
Jan 3, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 2, 22:00 GMT
Scheduled -

Network Switch Software Maintenance: 2nd January - 5th January 2026



What is being done?
Network switches are having the latest software installed, in line with the switch manufacturers recommendations.

When is it being done?
The change window is 22:00 on Friday 2nd January until 06:00 on Monday, 5th January 2025.

Software updates are being installed between 22:00 and 06:00 each night.

Who will this affect?
The software update is being applied to all network ‘edge’ switches, so the university’s wired and wireless networks will experience a service interruption overnight. Data centres will be unaffected by this work.

How will this affect service users?
While the switches apply the new software, and reboot - network services will experience a 20-minute service interruption.

Why is it being done?
This is essential maintenance to ensure the network switches have the latest software version as requested by the manufacturer.
Dec 23, 12:19 GMT
Jan 2, 2026
Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025
Wireless Networking Software Maintenance: 27th – 30th December 2025
Completed - The scheduled maintenance has been completed.
Dec 30, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 02:00 GMT
Scheduled -

Wireless Networking Software Maintenance: 27th – 30th December 2025



What is being done?
We are applying a new software update to wireless network access points across the university.

When is it being done?
Between 02:00 and 04:00 over four consecutive nights starting on the 27th of December and concluding on the 30th of December 2025.

Who will be affected?
All users using the university’s wireless networks (CU-PSK, CU-Wireless, Eduroam and Govroam), including students in university managed halls of residence where the wired ethernet service network will also be affected. Estates staff responsible for management and monitoring of BEMS across the university.

How will this affect service users?
During the change window, wireless access points will reboot. There will be a break in the wireless network service at each location of up to 10 minutes once, during the four-day change window. Students in university managed halls of residence may experience wired and wireless disruptions when the access points within their rooms are rebooted. BEMS devices will experience the same loss of service.

Why is it being done?
This configuration change is essential to ensure the access points have the latest version of the firmware software.
Dec 23, 12:13 GMT
Dec 29, 2025
Wireless Networking Software Maintenance: 27th – 30th December 2025
Completed - The scheduled maintenance has been completed.
Dec 29, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 02:00 GMT
Scheduled -

Wireless Networking Software Maintenance: 27th – 30th December 2025



What is being done?
We are applying a new software update to wireless network access points across the university.

When is it being done?
Between 02:00 and 04:00 over four consecutive nights starting on the 27th of December and concluding on the 30th of December 2025.

Who will be affected?
All users using the university’s wireless networks (CU-PSK, CU-Wireless, Eduroam and Govroam), including students in university managed halls of residence where the wired ethernet service network will also be affected. Estates staff responsible for management and monitoring of BEMS across the university.

How will this affect service users?
During the change window, wireless access points will reboot. There will be a break in the wireless network service at each location of up to 10 minutes once, during the four-day change window. Students in university managed halls of residence may experience wired and wireless disruptions when the access points within their rooms are rebooted. BEMS devices will experience the same loss of service.

Why is it being done?
This configuration change is essential to ensure the access points have the latest version of the firmware software.
Dec 23, 12:12 GMT
Dec 28, 2025
Wireless Networking Software Maintenance: 27th – 30th December 2025
Completed - The scheduled maintenance has been completed.
Dec 28, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 28, 02:00 GMT
Scheduled -

Wireless Networking Software Maintenance: 27th – 30th December 2025



What is being done?
We are applying a new software update to wireless network access points across the university.

When is it being done?
Between 02:00 and 04:00 over four consecutive nights starting on the 27th of December and concluding on the 30th of December 2025.

Who will be affected?
All users using the university’s wireless networks (CU-PSK, CU-Wireless, Eduroam and Govroam), including students in university managed halls of residence where the wired ethernet service network will also be affected. Estates staff responsible for management and monitoring of BEMS across the university.

How will this affect service users?
During the change window, wireless access points will reboot. There will be a break in the wireless network service at each location of up to 10 minutes once, during the four-day change window. Students in university managed halls of residence may experience wired and wireless disruptions when the access points within their rooms are rebooted. BEMS devices will experience the same loss of service.

Why is it being done?
This configuration change is essential to ensure the access points have the latest version of the firmware software.
Dec 23, 12:11 GMT
Dec 27, 2025
Wireless Networking Software Maintenance: 27th – 30th December 2025
Completed - The scheduled maintenance has been completed.
Dec 27, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 27, 02:00 GMT
Scheduled -

Wireless Networking Software Maintenance: 27th – 30th December 2025



What is being done?
We are applying a new software update to wireless network access points across the university.

When is it being done?
Between 02:00 and 04:00 over four consecutive nights starting on the 27th of December and concluding on the 30th of December 2025.

Who will be affected?
All users using the university’s wireless networks (CU-PSK, CU-Wireless, Eduroam and Govroam), including students in university managed halls of residence where the wired ethernet service network will also be affected. Estates staff responsible for management and monitoring of BEMS across the university.

How will this affect service users?
During the change window, wireless access points will reboot. There will be a break in the wireless network service at each location of up to 10 minutes once, during the four-day change window. Students in university managed halls of residence may experience wired and wireless disruptions when the access points within their rooms are rebooted. BEMS devices will experience the same loss of service.

Why is it being done?
This configuration change is essential to ensure the access points have the latest version of the firmware software.
Dec 23, 12:09 GMT
Dec 26, 2025

No incidents reported.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

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