Identified - The majority of the network at the Queens site has been restored; however, some areas are still affected. University IT and Estates are working on a solution as a matter of urgency.
Dec 18, 2025 - 09:52 GMT
Investigating - University IT is aware of an issue with the University Network within the Queens Buildings, and technical staff are currently investigating.
Further updates will follow as more information becomes available.
We apologise for any inconvenience this is causing.
Dec 17, 2025 - 16:09 GMT
What is being done? ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.
When is this being done? This will next take place on Wednesday 7 January 2026. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.
Who will be affected? All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.
How will this affect service users? Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.
Why is this being done? Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work. Posted on
Dec 17, 2025 - 14:55 GMT
Resolved -
Microsoft have confirmed that they have resolved the issue that was affecting Copilot and normal service has resumed.
Dec 10, 09:50 GMT
Identified -
Microsoft have reported that some users may encounter issues accessing Copilot, or experience a degraded service. If affected, Copilot may respond with "Sorry, I wasn't able to respond to that. Is there something else I can help you with?"
Microsoft have identified a cause, and whilst they are working to alleviate the impact and rectifying the situation, users may continue to experience issues on an intermittent basis whilst throttling of requests continues - therefore re-trying after a brief pause may result in success on subsequent attempts.
We will provide further updates on the progress Microsoft is making in resolving this as they become available.
Dec 9, 16:18 GMT
Completed -
The scheduled maintenance has been completed.
Dec 8, 12:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 09:00 GMT
Scheduled -
Paygate – Test mode
What is being done? University IT and Paygate are testing a new secure mechanism for the submission of payment requests.
When is it being done? Between 09:00 and 12:00 on Monday, 8th December 2025.
Who will this affect? All Paygate users.
How will this affect users? The service will run in “test” mode and will display a banner indicating this. Paygate users can log in during this period but must not attempt to submit any BACS, Direct Debit or AUDDIS file payments (Automated Direct Debit Instruction Service).
Any submissions made during this period will not be processed and will not complete.
Why is it being done? This is necessary to enhance security of the service.
Dec 5, 15:28 GMT
Completed -
Following the successful upgrade of the Student Records (SIMS) service, 4 hours ahead of schedule, we are please to report that SIMS is back in service and users can login and access the system as normal.
Note that users of SIMS Online should clear their cache in order to ensure that the new styling within the upgraded version of SIMS is correctly applied.
Dec 8, 09:26 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:00 GMT
Scheduled -
Student Records (SIMS)
What is being done? Upgrade to Student Records (SIMS) service.
When is it being done? Friday 5th December, 12:00 (midday) to Monday 8th December, 13:00.
Who will this affect? All users of the Student Records (SIMS) service.
How will this affect users of the service? The Student Records (SIMS) service, via both SIMS Online and SIMS Client, will be unavailable during the stated period.
Why is it being done? Upgrade of system to enable additional functionality and to ensure the system remains supported by external suppliers.