IT Service Status Page
Scanning issue when using print services
Monitoring - A fix has been implemented and we are currently monitoring the results.
Jul 17, 2025 - 17:50 BST
Investigating - We are aware of an issue affecting some users who are trying to scan to email. This issue is currently under investigation.
Jul 16, 2025 - 14:04 BST
Datacentre Outage affecting several centralised IT services
Monitoring - Fixes have been implemented and we are closely monitoring the results.
Jul 17, 2025 - 15:39 BST
Identified - We are continuing to work through issues arising from the data centre / firewall work. Please accept our apologies for any inconvenience this is causing.
Jul 10, 2025 - 08:18 BST
Update - We are continuing to investigate this issue.
Jul 03, 2025 - 07:28 BST
Update - We are experiencing ongoing issues with the following services:

Printing MFDs
Library DOPACs
Jul 01, 2025 - 13:40 BST
Update - We are continuing to investigate this issue.
Jul 01, 2025 - 11:35 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 13:53 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 13:48 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 11:22 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 10:31 BST
Update - We are currently aware of issues with the performance of and/or accessing the following services:

ACS Journal
Alma
Printing (MFDs)
Matlab
Brokered desktop (Horizon)
Library Laptop Lockers
Jun 30, 2025 - 10:29 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 09:12 BST
Update - We are continuing to investigate this issue.
Jun 30, 2025 - 09:11 BST
Investigating - We are currently experiencing an ongoing data centre outage affecting several centralised IT services, including Horizons. Our teams are actively working to resolve this as a priority.
Jun 30, 2025 - 08:22 BST
Email: Outlook classic desktop error when setting automatic replies on shared mailboxes
Identified - Some users may encounter an error when attempting to set an automatic reply (also sometimes called an out-of-office) for a shared mailbox using the Microsoft Outlook classic desktop app.
If affected, the error message states that the reply settings cannot be displayed because the server is currently unavailable.

This issue has been raised with Microsoft, and in the meantime those affected can use Outlook on the web instead via a browser to perform the action.
Jun 26, 2025 - 13:54 BST

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Degraded Performance
Email & Calendar (Outlook) Degraded Performance
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Turnitin Aug 9, 2025 16:00-22:00 BST

Turnitin

What is being done?
Standard system maintenance conducted by the suppliers.

When is it being done?
Saturday 9 August 2025, 16:00 – 22:00.

Who will this affect?
All users of the Turnitin service.

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.

Why is it being done?
Scheduled maintenance conducted by suppliers.

Paul Jones - Service Manager
Posted on Jul 16, 2025 - 15:22 BST
Jul 19, 2025

No incidents reported today.

Jul 18, 2025

No incidents reported.

Jul 17, 2025
ORCA unavailable between 08:00 and 08:15 on Thursday 17th July 2025
Completed - The scheduled maintenance has been completed.
Jul 17, 08:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 08:00 BST
Scheduled - Orca will be unavailable between 08:00 and 08:15 on Thursday 17th July 2025 due to essential maintenance.
Jul 9, 16:03 BST
Jul 16, 2025
Jul 15, 2025

No incidents reported.

Jul 14, 2025
Student Timetable certificate error
Resolved - The issue affecting access to the Student Timetable service has been resolved.
Jul 14, 09:10 BST
Investigating - University IT are aware of an issue with the Student Timetable service, where users are presented with a certificate error. Technical staff are currently investigating.

An update will be provided as soon as more information is available.
Jul 11, 09:46 BST
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025
Jul 10, 2025
Jul 9, 2025
GlobalProtect Staff VPN (ras.cf.ac.uk) - planned maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 20:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 19:00 BST
Scheduled -

GlobalProtect Staff VPN (ras.cf.ac.uk)



What is being done?
University IT is migrating the Staff VPN onto new firewalls as part of ongoing service improvements.

When is it being done?
Work commences at 19:00 on Wednesday, 9th July should take no longer than 1 hour.

Who will be affected?
All users.

How will this affect service users?
GlobalProtect Staff VPN (ras.cf.ac.uk) will be unavailable for up to 30 minutes at some point after 19:00. All centrally provided IT services that require the Staff VPN will be at risk overnight and possibly into the following day.

Why is it being done?
This forms part of ongoing service improvements to university IT infrastructure.

We apologise for the short notice.
Jul 9, 07:33 BST
Oracle EBS – emergency maintenance – extended until midday, Wednesday, 9th July
Resolved - This incident has been resolved.
Jul 9, 14:28 BST
Update -

Oracle EBS - restored



Oracle EBS is now available for use. If you encounter any issues please report them as normal via IT Support.

Please note: You may need to log out and into Horizon or refresh the application listing within Horizon to make the Oracle EBS application visible.

We apologise for the inconvenience this extended outage has caused.
Jul 9, 12:01 BST
Investigating -

Oracle EBS – emergency maintenance – extended until midday, Wednesday, 9th July



What is being done?
University IT and our support partner are moving the production Oracle EBS service between the Redwood and Park Place data centres.

When is it being done?
Unfortunately, this work is being extended midday today. It was originally planned to run from 08:00 to 10:00 on Wednesday, 9th July 2025.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.

Why is it being done?
This is part of the data centre migration works. We apologise for the inconvenience caused.
Jul 9, 10:57 BST
Oracle EBS – emergency maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 08:00 BST
Scheduled -

Oracle EBS – emergency maintenance – 08:00-10:00, Wednesday, 9th July



What is being done?
University IT and our support partner are moving the production Oracle EBS service between the Redwood and Park Place data centres.

When is it being done?
From 08:00 to 10:00 on Wednesday, 9th July 2025, but the service is unavailable for a longer period than advertised.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.

Please log out of Oracle EBS before 08:00 on Wednesday, 9th July 2025.

Why is it being done?
This is part of the data centre migration works.
Jul 7, 16:11 BST
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

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