IT Service Status Page

All Systems Operational

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 3 September 2025 Sep 3, 2025 08:00 - Sep 4, 2025 00:00 BST

What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 3 September 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Posted on Aug 21, 2025 - 09:38 BST
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Matlab failing to run from CardiffApps
Resolved - This incident has been resolved.
Aug 28, 12:21 BST
Update - We are aware of an issue with Matlab where, if a user accesses Matlab via CardiffApps on a managed Windows workstation, Matlab fails to run. This is due to a licencing issue which we are currently investigating.
Apologies for any inconvenience this is causing.
Aug 26, 16:53 BST
Investigating - We are aware that Matlab software is reporting that the license is due to expire at the end of August. This license is in the process of being renewed and, once completed, these warning messages will stop appearing. We apologise for the delay in this being resolved.
Aug 22, 11:37 BST
Aug 27, 2025
Intranet and Public Website - Major Upgrade (Squiz) - 27th August 2025
Completed - The scheduled maintenance has been completed.
Aug 27, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 07:45 BST
Scheduled -

Intranet and Public Website - Major Upgrade (Squiz) - 27th August 2025



What is being done?
Squiz are migrating our current service onto the Digital Experience Platform (DXP). This is a major upgrade to the content management system that provides our public website and staff/student intranet sites. The change will introduce new functionality and provide opportunities for development that are not available within the existing service.

When is it being done?
Squiz will make the new service available around 08:00 on Wednesday, 27th August 2025.

Who will this affect?
All users of the public website and/or the staff/student intranet sites.

How will this affect service users?
There is likely to be some disruption during the switch to the new service. Users logged in to the intranet sites may be prompted to log back in and/or may need to clear cache and cookies to access the updated service. Your first log in to the intranet after the switch may be slower than usual. The anticipated disruption should last no longer than 30 minutes, but performance might be impacted for several hours.

For Squiz editors only: There will be a content edit freeze during the entire window. This has been communicated directly to editors and senior stakeholders across the university.

Why is it being done?
This is required to maintain support from the service provider and will provide new functionality and increased resilience to the service.
Aug 26, 15:25 BST
Aug 26, 2025
Microsoft Teams: Possible disruption to Teams application
Resolved - This incident has been resolved.
Aug 26, 11:26 BST
Investigating - Microsoft have announced that they are aware of an issue impacting some users of the Microsoft Teams app, which results in them receiving an error message when attempting to launch the app.

If encountered, the error message states "We couldn't connect to this app". Users can bypass this error message and launch the app by clicking the "Activity" or "Chat" buttons on the left side of the screen.

It is not clear at this point whether any users in Cardiff University have been affected by this issue, and Microsoft continue to test the fix they have developed ahead of applying it to everyone.
Aug 8, 10:43 BST
Research Portal: Converis experiencing intermittent issues
Resolved - This incident has been resolved.
Aug 26, 10:53 BST
Investigating - We are aware that Research Portal (Converis) has experienced some intermittent issues which result in the service being temporarily unavailable.
If you encounter an issue with Research Portal (Converis) being unavailable, please retry periodically as the outage should be brief and the issue temporary.
We are working with our partners to attempt to identify the root cause of these issues and rectify it to prevent any further outages.
Jul 30, 10:13 BST
Datacentre Outage affecting several centralised IT services
Resolved - This incident has been resolved.
Aug 26, 10:06 BST
Monitoring - Fixes have been implemented and we are closely monitoring the results.
Jul 17, 15:39 BST
Identified - We are continuing to work through issues arising from the data centre / firewall work. Please accept our apologies for any inconvenience this is causing.
Jul 10, 08:18 BST
Update - We are continuing to investigate this issue.
Jul 3, 07:28 BST
Update - We are experiencing ongoing issues with the following services:

Printing MFDs
Library DOPACs
Jul 1, 13:40 BST
Update - We are continuing to investigate this issue.
Jul 1, 11:35 BST
Update - We are continuing to investigate this issue.
Jun 30, 13:53 BST
Update - We are continuing to investigate this issue.
Jun 30, 13:48 BST
Update - We are continuing to investigate this issue.
Jun 30, 11:22 BST
Update - We are continuing to investigate this issue.
Jun 30, 10:31 BST
Update - We are currently aware of issues with the performance of and/or accessing the following services:

ACS Journal
Alma
Printing (MFDs)
Matlab
Brokered desktop (Horizon)
Library Laptop Lockers
Jun 30, 10:29 BST
Update - We are continuing to investigate this issue.
Jun 30, 09:12 BST
Update - We are continuing to investigate this issue.
Jun 30, 09:11 BST
Investigating - We are currently experiencing an ongoing data centre outage affecting several centralised IT services, including Horizons. Our teams are actively working to resolve this as a priority.
Jun 30, 08:22 BST
SIMS Online
Completed - The scheduled maintenance has been completed.
Aug 26, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:00 BST
Scheduled - SIMS Online

What is being done?
Implementation of Multi Factor Authentication (MFA) to SIMS Online, which will also necessitate a change to the SIMS Online login screen.

When is it being done?
Tuesday, 26 August 2025, 08:00 – 09:00.

Who will this affect?
All users of SIMS Online. Note that the SIMS Client is unaffected.

How will this affect users of the service?
SIMS Online will be unavailable during the stated period.

Why is it being done?
In order to implement MFA as part of the Cyber Security Programme, recently advertised in Staff Blas.

Paul Jones - Service Manager
Aug 13, 14:00 BST
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025
Aug 21, 2025

No incidents reported.

Aug 20, 2025
Reports of issues accessing multiple services
Resolved - The issue affecting access to the listed services has now been resolved.
Aug 20, 09:20 BST
Monitoring - A fix has been implemented and the issues affecting access to the listed services should now be resolved. Engineers are continuing to monitor the service.
Aug 19, 09:29 BST
Investigating - University IT are aware of issues accessing a number of services and technical staff are currently investigating.

Known services affected are:

SIMS Client
File Store (Home and Shared)
Converis

An update will be provided as soon as more information is available.
Aug 19, 09:13 BST
Aug 19, 2025
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