Cardiff University Status

All Systems Operational

Communication & Collaboration Operational

Desktop Telephony Operational

Email & Calendar (Outlook) Operational

Microsoft Teams Operational

Netcall (Call Centre functionality) Operational

Skype for Business (Telephony & Instant Messaging) Operational

Yammer Operational

Zoom Operational

Corporate Reporting, Data and Analytics Operational

Business Objects Operational

Business Intelligence Operational

Computers, Software, & Printing Operational

Desktop, Laptops, & Mobile devices Operational

Printing, Copying, & Scanning Operational

Published Applications (Horizon) Operational

Remote Access to a Campus Computer Operational

File Storage Operational

Home & Shared drive (H: & S:) Operational

Microsoft Cloud Storage Operational

Finance Systems Operational

Financial and Procurement System (Oracle-EBS) Operational

Help & Support Operational

Service Desk Support (IT single point of contact) Operational

IT Portal (Self Service ticket logging) Operational

Student Enquiry (GECKO) Operational

HR & Student Record Systems Operational

PeopleXD (Core HR) Operational

SIMS (Admin) Operational

Library Systems Operational

Electronic Resources Operational

Library Management System (ALMA) Operational

LibrarySearch (Primo) Operational

Reading Lists (Leganto) Operational

Network Operational

Wired Network Connectivity Operational

Wireless Network Connectivity Operational

Virtual Private Networks (VPN) Operational

Public Website & Intranet Operational

Public Website (Squiz) Operational

Intranet (Squiz) Operational

Research Operational

ARCCA Processing and Analysis (Hawk) Operational

ORCA & Manage My Publications Operational

Research Data Store Operational

Research Portal (Converis) Operational

Research Data Repository (Figshare) Operational

Room & Equipment Bookings Operational

Resource Booker Operational

Room Bookings (Syllabus Plus / Scientia) Operational

Student Systems Operational

Learn Plus (Panopto) Operational

Mahara Operational

Residences Student Portal (Accommodation) Operational

Student App Operational

Student Records (SIMS Online) Operational

Student Timetable Operational

Turnitin Operational

VLE (Learning Central) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 4 December 2024 Dec 4, 2024 08:00 - Dec 5, 2024 00:00 GMT

What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 4 December 2024. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Posted on Nov 19, 2024 - 12:23 GMT

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

myPrint and Staff Print services running at risk – Wednesday 13 November, 19:00 – 22:00 hours

Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 GMT

Scheduled - What is being done?
We are enhancing the resilience of the Papercut servers which underpin the myPrint and Staff Print printing services. This will involve a scheduled temporary period during which the services may be interrupted, in order to apply a software patch.

When is this being done?
Wednesday 13 November between 19:00 and 22:00 hours.

Who will be affected?
Staff and student users of myPrint and Staff Print may be affected during this time.

How will this affect users of the service?
During this time there may be small periods where printing may stop or may not be available for staff and students using myPrint and Staff Print.

Why is this being done?
To ensure the future resilience of the myPrint and Staff Print services.
Nov 8, 10:54 GMT

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

Filestore: Home & Shared drives

Completed - The scheduled maintenance has been completed.
Nov 8, 09:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 08:00 GMT

Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Friday 08 October 08:00 to 09:00 this will affect:
Centre for Medical Education (C4MED)
Centre for Trials Research (CTRLS)
Clinical Innovation Hub (CLNN)
Computer Science & Informatics (COMSC)
Division of Cancer & Genetics (DCAGE)
Division of Infection & Immunity (DINIM)
Division of Population Medicine (DPOPM)
Division of Psychological Medicine & Clinical Neurosciences (DPMCN)
Estates & Campus Facilities (ESTAT & CSERV)
Healthcare Sciences (HCARE)
Medicine Professional Support Services (MEDPS)
Pharmacy & Pharmaceutical Sciences (PHRMY)
Oct 24, 10:26 BST

Nov 7, 2024

Filestore: Home & Shared drives

Completed - The scheduled maintenance has been completed.
Nov 7, 09:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:00 GMT

Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Thursday 07 November 08:00 to 09:00 this will affect:
Biosciences (BIOSI)
English Communication & Philosophy (ENCAP)
Geography & Planning (GEOPL)
Journalism Media & Culture (JOMEC)
Law & Politics (LAWPL)
Optometry & Vision Sciences (OPTOM)
Training (TRAIN)
Oct 24, 10:22 BST

Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 6 November 2024

Completed - The scheduled maintenance has been completed.
Nov 7, 00:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:00 GMT

Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 6 November 2024. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.
How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Oct 21, 12:14 BST

Nov 6, 2024

Oracle EBS – planned maintenance (6th November)

Completed - The scheduled maintenance has been completed.
Nov 6, 17:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 17:00 GMT

Scheduled -

Oracle EBS – planned maintenance (6th November)

What is being done?
Our support partner is performing maintenance on the production Oracle EBS service.

When is it being done?
Between 17:00 and 17:30 Wednesday, 6th November 2024.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.

Please log out of Oracle EBS before 17:00 on Wednesday, 6th November 2024.

Why is it being done?
This is required to launch additional functionality in the near future.
Nov 5, 14:53 GMT

Filestore: Home & Shared drives

Completed - The scheduled maintenance has been completed.
Nov 6, 09:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 08:01 GMT

Scheduled - Portions of the platform which provides the University Central Filestore are being patched as part of routine maintenance.

On Wednesday 06 October 08:00 to 09:00 this will affect:
Architecture (ARCHI)
College of Arts, Humanities & Social Sciences (COLEG)
College of Biomedical & Life Sciences (COLEG)
College of Physical Sciences & Engineering (COLEG)
Communication & Marketing (COMMS)
Development & Alumni Relations (DEVAR)
Earth & Environmental Sciences (EARTH)
Engineering (ENGIN)
History Archaeology & Religion (SHARE)
Mathematics (MATHS)
Physics & Astronomy (PHYSX)
Social Sciences (SOCSI)
Welsh (WELSH)
Oct 24, 10:20 BST