IT Service Status Page
University Central Filestore Outages – 22/10/2025 to 06/11/2025
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 2025 - 07:00 BST
Scheduled - What is being done and why?
Portions of the University Central Filestore, including school/department Shared (S: drives), U: drive and individual H: drives, are being updated as part of standard maintenance.

Who will this affect and when?
Users of school/departmental S: (Shared) drives, U: drive and H: drives.
Please note that it will not be possible to access SIMS through the SIMS client during the period on Monday 27 October 2025 when the storage it utilises goes offline. SIMS online will be working as normal and will not be affected.

How will this affect users of the service?
The resources, and applications which depend on them, are expected to be offline and unavailable for a period of approximately 2 hours at the dates and times below.
This is a more significant update than the regular monthly updates, and so requires a longer than usual outage period.

Full list of offline periods:

Wed 22 October 7:00am to 9:00am
U Drive - Applications hosted on the U drive (Isostock, Doorway, Title IV Fed Aid) will be unavailable during this period
Psychology (PSYCH)

Thursday 23 October 7:00am to 9:00am
Business (CARBS)
Finance (FINCE)
Human Resources (HUMRS)
Research & Innovation Services (RESIS)
University Secretary’s Office (CUUSO)
Vice Chancellors Office (CUVCO)

[Weekend]

Monday 27 October 7:00am to 9:00am
All Home (H: ) drives - SIMS client impacted by lack of Home drives
Desktop Applications
University IT (UITGB)
IT Service accounts (SRVCE)
Dentistry (DENTL)
Demonstration (DEMOS)
Strategic Planning (DOSPG)

Tuesday 28 October 7:00am to 9:00am
Academic & Student Support Services (ACSSS)
Chemistry (CHEMY)
English Language Programme (ELP)
Library Service (ULS)
Lifelong Learning (LEARN)
Modern Languages (MLANG)
Music (MUSIC)

Wednesday 29 October 7:00am to 9:00am
Development & Alumni Relations (DEVAR)
Earth & Environmental Sciences (EARTH)
Engineering (ENGIN)
History Archaeology & Religion (SHARE)
Mathematics (MATHS)
Social Sciences (SOCSI)
Welsh (WELSH)

Thursday 30 October 7:00am to 9:00am
Architecture (ARCHI)
College of Arts, Humanities & Social Sciences (COLEG)
College of Biomedical & Life Sciences (COLEG)
College of Physical Sciences & Engineering (COLEG)
Communication & Marketing (COMMS)
Physics & Astronomy (PHYSX)

[Weekend]

Monday 03 November 7:00am to 9:00am
English Communication & Philosophy (ENCAP)
Geography & Planning (GEOPL)
Journalism Media & Culture (JOMEC)
Law & Politics (LAWPL)
Students Union (STUON)
Training (TRAIN)

Tuesday 04 November 7:00am to 9:00am
Biosciences (BIOSI)
Optometry & Vision Sciences (OPTOM)

Wednesday 05 November 7:00am to 9:00am
Computer Science & Informatics (COMSC)
Estates & Campus Facilities (ESTAT & CSERV)
Healthcare Sciences (HCARE)
Pharmacy & Pharmaceutical Sciences (PHRMY)

Thursday 06 November 7:00am to 9:00am
Centre for Medical Education (C4MED)
Centre for Trials Research (CTRLS)
Clinical Innovation Hub (CLNN)
Division of Cancer & Genetics (DCAGE)
Division of Infection & Immunity (DINIM)
Division of Population Medicine (DPOPM)
Division of Psychological Medicine & Clinical Neurosciences (DPMCN)
Medicine Professional Support Services (MEDPS)


Why is this being done?
This is essential work to install the latest updates and security features, helping to safeguard university data and services.
Oct 22, 2025 07:00 - Nov 6, 2025 08:00 GMT

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Under Maintenance
Home & Shared drive (H: & S:) Under Maintenance
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Turnitin Oct 25, 2025 16:00-22:00 BST

Turnitin

What is being done?
Standard system maintenance conducted by the suppliers.

When is it being done?
Saturday, 25 October 2025, 16:00 – 22:00.

Who will this affect?
All users of the Turnitin service. 

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.   

Why is it being done?
Scheduled maintenance conducted by suppliers. 

Paul Jones - Service Manager
Posted on Oct 01, 2025 - 15:13 BST
Oct 22, 2025

Unresolved incident: University Central Filestore Outages – 22/10/2025 to 06/11/2025.

Oct 21, 2025
Global issue affecting a number of services
Resolved - The global issue affecting a number of worldwide services, including a knock-on impact to ours, has now been resolved.
Oct 21, 09:02 BST
Monitoring - A global issue (as reported on the BBC) has impacted a number of our services. These have now been restored, and we are carefully monitoring the situation should any further issues arise.
Oct 20, 10:49 BST
Oct 20, 2025
Remote Support (Bomgar)
Completed - The scheduled maintenance has been completed.
Oct 20, 10:49 BST
Scheduled - BeyondTrust Remote Support (previously known as Bomgar) will be unavailable during this time, due to scheduled maintenance of the product.
Oct 2, 17:32 BST
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025
Oracle EBS – Emergency Security Maintenance
Completed - The scheduled maintenance has been completed.
Oct 10, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 17:00 BST
Scheduled -

Oracle EBS – Emergency Security Maintenance



What is being done?
We have been alerted to a security vulnerability within our Oracle EBS service. Our partner will undertake emergency maintenance on the Oracle EBS service in order apply a patch to mitigate this vulnerability.

When is it being done?
From 17:00 to 21:00 on Friday, 10th October 2025.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
Oracle EBS and research projects reporting in Business Objects will be unavailable during the stated periods. No orders can be generated or processed during this window.

Please log out of Oracle EBS before 17:00 on Friday, 10th October 2025.

Why is it being done?
This is emergency maintenance to ensure the service remains secure.

We apologise for any inconvenience this causes.
Oct 10, 12:59 BST
Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

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