IT Service Status Page

All Systems Operational

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Falcon) Operational
ORCA & Manage My Publications Operational
Research Data Store Operational
Research Portal (Converis) Operational
Research Data Repository (Figshare) Operational
Worktribe Operational
Room & Equipment Bookings Operational
Reserve (TimeEdit) Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Service Desk Ticketing System (ASM) – Upgrade Feb 28, 2026 08:00-18:00 GMT

Service Desk Ticketing System (ASM) – Upgrade



What is being done?
Our service provider, Alemba, is upgrading the Service Desk Ticketing System (ASM).

When is it being done?
Between 08:00 and 18:00 on Saturday, 28th February 2026.

Who will this affect?
All users across all partitions (Finance, Human Resources, Registry and University IT).

This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system.

How will this affect users?
Between 08:00 and 18:00 on Saturday, 28th February:
Customers and analysts will not be able to log into the Service portal to log, view or update calls.
Analysts will not be able to log into the Service Desk Ticketing System (ASM) to log, view or update calls.
Processing will be paused for all email queues used to feed the ticketing system.

Why is it being done?
This is part of the continual service improvement cycle.
Posted on Feb 18, 2026 - 15:46 GMT
Feb 21, 2026

No incidents reported today.

Feb 20, 2026

No incidents reported.

Feb 19, 2026
Research Data Store Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 17:30 GMT
Scheduled - What is being done?
An upgrade is being implemented on the Research Data Store (RDS).

When is it being done?
The maintenance period is taking place between 08:30 and 17:00 hours on Thursday 19 February 2026. The RDS service may be unavailable for several seconds, at a few intervals during this period.

Who will this affect?
RDS users.

How will this affect users?
There is a very small chance that a file change will not be saved if it coincides with the above upgrade, hence we recommend saving work regularly or not using the RDS during this time.

Why is it being done?
This upgrade is being done to ensure we are running the latest secure versions of the storage operating system.
Feb 19, 09:55 GMT
Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026
Sending emails via SIMS
Resolved - The issue affecting emails being sent via SIMS has now been resolved. Users of the SIMS Client can now send emails via the client.

Technical staff are working through any emails that were attempted to be sent during this issue, and these will be processed without any need for users to resend.

Once again, apologies for any inconvenience this issue may have caused.
Feb 13, 09:27 GMT
Investigating - University IT have identified an issue regarding sending emails via SIMS. We are working hard to restore full service, but in the meantime, we would ask that SIMS Client users please refrain from sending emails via the SIMS Client. Emails sent via SIMS Online should be able to be processed once full service is restored.

Please accept our apologies for this degradation in service, and we will update you when the full service is restored.
Feb 12, 16:32 GMT
Feb 12, 2026
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Turnitin
Completed - The scheduled maintenance has been completed.
Feb 7, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 16:00 GMT
Scheduled - Turnitin

What is being done?
Standard system maintenance conducted by the suppliers.

When is it being done?
Saturday, 7 February 2026, 16:00 – 22:00.

Who will this affect?
All users of the Turnitin service. 

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.   

Why is it being done?
Scheduled maintenance conducted by suppliers. 

Paul Jones - Service Manager
Jan 15, 15:46 GMT
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