Investigating - We are aware of an issue affecting research output download statistics on the ORCA (Online Research @ Cardiff) user interface. This is affecting both the homepage, and the statistics of individual records since January this year. This issue is currently under investigation. The ORCA service is otherwise unaffected.
Mar 12, 2026 - 16:08 GMT
Identified - We are currently investigating a high volume of scam emails delivered to Cardiff University accounts.
These messages use several tactics, including: •Prompts to call a phone number to claim an expensive tech prize. •Links to files with misleading names such as “Cardiff University” or “Cardiff University March 2026 Payroll Update”. •Sender addresses that may appear to come from within the University.
Our security teams are isolating and removing these messages and blocking any associated malicious links or files.
You do not need to report receiving these emails, but you may use the Report Message button in Outlook if you wish. If you have clicked a link in one of these emails and have entered your username or password, please change your password immediately and contact the IT Service Desk.
Please continue to follow our guidance on staying safe (search on the intranet for scam messages), including checking whether you were expecting an email or shared file before interacting with it.
Mar 04, 2026 - 16:15 GMT
Completed -
The scheduled maintenance has been completed.
Mar 22, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 22:00 GMT
Scheduled -
Network switches are having the latest software installed, in line with the switch manufacturers recommendations.
The software update is being applied to all network ‘edge’ switches, so the university’s wired and wireless networks will experience a service interruption overnight. Data centres will be unaffected by this work.
While the switches apply the new software, and reboot - network services will experience a 20-minute service interruption.
Adrian Williams – Service Manager
Mar 20, 13:46 GMT
Completed -
The scheduled maintenance has been completed.
Mar 22, 00:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 21:00 GMT
Scheduled -
Panopto
What is being done? Emergency maintenance work on the underpinning Panopto databases, conducted by the hosting suppliers.
When is it being done? Saturday 21 March, 21:00 - midnight
Who will this affect? All users of Panopto
How will this affect users of the service? Access to Panopto recordings along with the ability to make new recordings via Panopto will be unavailable during the stated period
Why is it being done? To improve the overall stability and capacity of the underpinning infrastructure
Completed -
The scheduled maintenance has been completed.
Mar 21, 06:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 22:00 GMT
Scheduled -
Network switches are having the latest software installed, in line with the switch manufacturers recommendations.
The software update is being applied to all network ‘edge’ switches, so the university’s wired and wireless networks will experience a service interruption overnight. Data centres will be unaffected by this work.
While the switches apply the new software, and reboot - network services will experience a 20-minute service interruption.
Adrian Williams – Service Manager
Mar 20, 13:45 GMT
Resolved -
University IT has implemented a fix and normal service has been restored.
Again, we apologise for any inconvenience this caused.
Mar 19, 10:04 GMT
Investigating -
Published Applications and Desktops (Horizon)
University IT is aware of an issue with the Published Applications and Desktops Service (Horizon) that is preventing users from launching some applications.
We are investigating this as a matter of urgency and hope to resume normal service shortly.
We apologise for any inconvenience this is causing.
Mar 19, 08:53 GMT
Resolved -
This incident has been resolved.
Mar 13, 15:47 GMT
Identified -
A temporary fix has been implemented while we continue to investigate this issue. Again, we apologise for any inconvenience this is causing.
Mar 13, 10:14 GMT
Investigating -
Published Applications and Desktops (Horizon)
University IT is aware of an issue with the Published Applications and Desktops Service (Horizon) that is preventing some users from logging in / launching applications.
We are investigating this as a matter of urgency and hope to resume normal service shortly.
We apologise for any inconvenience this is causing.
Mar 13, 09:41 GMT
Mar 12, 2026
Unresolved incident: ORCA - Research output download statistics.