Identified - Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App.

To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions.

We have informed Hewlett-Packard of this issue, and they are trying to resolve it.

Mar 14, 2025 - 10:29 GMT
Investigating - We are currently investigating an issue with Manage My Publications, the research publications quick deposit application. The link to Web of Science in MMP is currently broken, and this is hampering upload of publications data to ORCA from Web of Science. Other MMP deposit functionality appears to be unaffected.

An update will be provided as soon as more information is available.

Mar 18, 2025 - 09:57 GMT

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Degraded Performance
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Degraded Performance
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 2 April 2025 Apr 2, 2025 08:00 - Apr 3, 2025 00:00 BST

What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 2 April 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Posted on Mar 19, 2025 - 15:16 GMT
Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Resolved - This incident has been resolved.
Apr 1, 14:11 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 1, 11:36 BST
Investigating -

Resource Booker



We are currently experiencing a technical issue which is affecting the availability of Resource Booker. We are working with the supplier to resolve the issue as soon as possible.

Unfortunately, we are unable to approve bookings made on Resource Booker until the issue is resolved.

We apologise for any inconvenience this might cause.

Apr 1, 10:51 BST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025
Completed - The scheduled maintenance has been completed.
Mar 29, 15:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 15:00 GMT
Scheduled - Turnitin

What is being done?
Emergency system maintenance conducted by the suppliers.

When is it being done?
Saturday 29 March 2025, 15:00 – 15:30.

Who will this affect?
All users of the Turnitin service.

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.

Why is it being done?
Emergency maintenance conducted by suppliers.

Apologies for the short notice of this work.

Paul Jones - Service Manager

Mar 26, 15:30 GMT
Mar 28, 2025

No incidents reported.

Mar 27, 2025
Resolved - This incident has been resolved.
Mar 27, 09:37 GMT
Monitoring - A fix has been implemented and we are monitoring results.
We apologise for any inconvenience this may have caused.

Mar 24, 11:29 GMT
Investigating - University IT is aware of an issue with the University 'GUEST' and 'CU-WIRELESS' Networks and technical staff are currently investigating.

Further updates will follow as more information becomes available.

We apologise for any inconvenience this is causing.

Mar 24, 10:10 GMT
Mar 26, 2025
Resolved - The issue regarding accessing the SIMS Client has now been resolved.
Mar 26, 11:56 GMT
Monitoring - A fix has been implemented and the issues affecting access to the SIMS client should now be resolved. Engineers are continuing to monitor the service.
Mar 26, 09:39 GMT
Investigating - University IT are aware of an issue affecting access to the SIMS Client, and technical staff are currently investigating. Note that SIMS Online is unaffected.

An update will be provided as soon as more information is available.

Mar 26, 09:21 GMT
Mar 25, 2025

No incidents reported.

Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Resolved - To the best of our ability to verify, we consider that this issue has been resolved.
If you encounter this error, please contact University IT for support.

Mar 21, 17:07 GMT
Investigating - We have been made aware of an issue which may be affecting the ability of users in the University to send emails to certain recipients.

Those impacted by this have received an automated reply from Microsoft indicating that their message couldn't be delivered as they are not authorized to relay messaged through the Office 365 email servers for the receiving domain.

We are investigating the scale of this issue, and attempting to determine the cause.

Mar 20, 15:40 GMT
Resolved - Work was completed - waiting to see if it had any positive impact.
Mar 21, 15:09 GMT
Identified - Certain areas of the university's wireless network will undergo a software update tonight to fix an issue affecting Microsoft Teams telephony and video calls.

The update will begin at 22:00 tonight, Thursday, March 20, and is expected to be completed by 02:00 on Friday, March 21, 2025.

Users in the affected areas (below) may experience up to 30 minutes of wireless service disruption during the update.


Aberconway ASSL
Bute Carbs building
Casim stores CSL
Corbett Road houses Cubric
Old Cubric/CUCHDS Deri house
Glamorgan Hadyn Ellis
John Percival Julian Hodge
Law Life sciences
Main college Music
2 North road 8-10 North road
Optom Park Place houses
Queens Ranch basement
Redwood SBARC
Sir Martin Evans Tower Building

During the update, the university’s wireless network will be unavailable for up to 30 minutes in the affected areas

Mar 20, 13:47 GMT
Completed - The scheduled maintenance has been completed and Business Objects is available for use.
Mar 21, 14:54 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 GMT
Scheduled -

Business Objects upgrade: 20th – 21st March 2025



What is being done?
University IT is upgrading Business Objects.

When is it being done?
Between 08:00 on Thursday, 20th March and 17:00 on Friday, 21st March 2025.

Who will be affected?
All Business Objects users.

How will this affect service users?
Business Objects will be unavailable during the advertised window.

Why is it being done?
This is essential to maintain support for the platform (hardware and operating system) and for the Business Objects application.

Mar 19, 15:12 GMT
Mar 20, 2025

Unresolved incident: Android Devices - Connecting to Eduroam Wi-Fi.

Mar 19, 2025

No incidents reported.