Cardiff University Status

Service Desk Ticketing System (ASM) – Upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 2026 - 18:00 GMT

Scheduled -

Service Desk Ticketing System (ASM) – Upgrade

What is being done?
Our service provider, Alemba, is upgrading the Service Desk Ticketing System (ASM).

When is it being done?
Between 08:00 and 18:00 on Saturday, 28th February 2026.

Who will this affect?
All users across all partitions (Finance, Human Resources, Registry and University IT).

This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system.

How will this affect users?
Between 08:00 and 18:00 on Saturday, 28th February:
Customers and analysts will not be able to log into the Service Portal to log, view or update calls.
Analysts will not be able to log into the Service Desk Ticketing System (ASM) to log, view or update calls.
Processing will be paused for all email queues used to feed the ticketing system.

Why is it being done?
This is part of the continual service improvement cycle.
Feb 27, 2026 18:00 - Feb 28, 2026 18:00 GMT

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational

Email & Calendar (Outlook) Operational

Microsoft Teams Operational

Netcall (Call Centre functionality) Operational

Telephony (Microsoft Telephony) Operational

Viva Engage Operational

Corporate Reporting, Data and Analytics Operational

Business Objects Operational

Business Intelligence Operational

Computers, Software, & Printing Operational

Desktop, Laptops, & Mobile devices Operational

Printing, Copying, & Scanning Operational

Published Applications (Horizon) Operational

Remote Access to a Campus Computer Operational

File Storage Operational

Home & Shared drive (H: & S:) Operational

Microsoft Cloud Storage Operational

Finance Systems Operational

Financial and Procurement System (Oracle-EBS) Operational

Help & Support Under Maintenance

Service Desk Support (IT single point of contact) Under Maintenance

IT Portal (Self Service ticket logging) Under Maintenance

Student Enquiry (GECKO) Operational

HR & Student Record Systems Operational

PeopleXD (Core HR) Operational

SIMS (Admin) Operational

Library Systems Operational

Electronic Resources Operational

Library Management System (ALMA) Operational

LibrarySearch (Primo) Operational

Reading Lists (Leganto) Operational

Network Operational

Wired Network Connectivity Operational

Wireless Network Connectivity Operational

Virtual Private Networks (VPN) Operational

Public Website & Intranet Operational

Public Website (Squiz) Operational

Intranet (Squiz) Operational

Research Operational

ARCCA Processing and Analysis (Falcon) Operational

ORCA & Manage My Publications Operational

Research Data Store Operational

Research Portal (Converis) Operational

Research Data Repository (Figshare) Operational

Worktribe Operational

Room & Equipment Bookings Operational

Reserve (TimeEdit) Operational

Resource Booker Operational

Room Bookings (Syllabus Plus / Scientia) Operational

Student Systems Operational

Learn Plus (Panopto) Operational

Mahara Operational

Residences Student Portal (Accommodation) Operational

Student App Operational

Student Records (SIMS Online) Operational

Student Timetable Operational

Turnitin Operational

VLE (Learning Central) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 28, 2026

No incidents reported today.

Feb 27, 2026

Email / Login issues

Resolved - This incident has been resolved.
Feb 27, 09:05 GMT

Monitoring - University IT have now resolved an IT service interruption that affected staff and students within the School of Psychology between approximately 16:00 on 25 February and 11:30 on 26 February.

During this period, access to several University IT services, including email, was unavailable. Emails sent to affected staff and students, both from within and outside the University, would not have been delivered.

Unfortunately, these undelivered messages cannot be identified or retrieved. In these cases, the sender will have received an “undeliverable” notification.If you were expecting an email during this time window, we recommend contacting the sender to request that the message be resent.

We sincerely apologise for the disruption this caused. University IT has reviewed the incident and is implementing measures to prevent a similar occurrence in future.

Thank you for your understanding.
Feb 26, 12:06 GMT

Update - The incident appears to be specific to the School of Psychology, impacting both staff and students. Engineers are currently working to resolve the issue.

If staff or students outside PSYCH are experiencing issues, please contact the IT Service Desk as your issue may not be related to this incident.
Feb 26, 09:44 GMT

Identified - We are aware a number of staff and students are experiencing issues logging into email, sending or receiving email, and logging into other University services including VPN.

The issue is currently being investigated and updates will be provided here.
Feb 26, 08:59 GMT

Feb 26, 2026

Squiz - Public Website and Intranet Performance Issues

Resolved - This incident has been resolved.
Feb 26, 12:56 GMT

Investigating - University IT has reported performance issues relating to the public website (cardiff.ac.uk) and intranet (intranet.cardiff.ac.uk) to our service provider, Squiz.

This has been escalated within Squiz and we are awaiting their response.

We apologise for any inconvenience this is causing.
Feb 25, 10:37 GMT

Feb 25, 2026

Worktribe Scheduled Upgrade – 25 February 2026

Completed - The scheduled maintenance has been completed.
Feb 25, 19:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 17:30 GMT

Scheduled - What is being done?
Worktribe will undergo a scheduled upgrade, as part of its routine enhancement cycle.

When is it being done?
25 February 2026, between 17:30 and 19:30 hours.

Who will be affected?
Users of Worktribe.

How will this affect service users?
Worktribe will be unavailable during the above time. No action is required from Worktribe users before or after the upgrade. There will be no impact on existing records, submissions, or work in progress.

For a full list of changes, please visit the documentation on the Worktribe system: Worktribe Help Topics - https://cardiff.worktribe.com/record.jx?recordid=707314

For any queries contact RST@cardiff.ac.uk

Why is it being done?
This release strengthens long term system stability, improves clarity, and ensures continued platform support.
Feb 25, 09:21 GMT

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

Research Data Store Maintenance

Completed - The scheduled maintenance has been completed.
Feb 19, 17:30 GMT

Scheduled - What is being done?
An upgrade is being implemented on the Research Data Store (RDS).

When is it being done?
The maintenance period is taking place between 08:30 and 17:00 hours on Thursday 19 February 2026. The RDS service may be unavailable for several seconds, at a few intervals during this period.

Who will this affect?
RDS users.

How will this affect users?
There is a very small chance that a file change will not be saved if it coincides with the above upgrade, hence we recommend saving work regularly or not using the RDS during this time.

Why is it being done?
This upgrade is being done to ensure we are running the latest secure versions of the storage operating system.
Feb 19, 09:55 GMT

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.