In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 2025 - 14:00 GMT
Scheduled -

Service Desk Ticketing System (ASM) – Cloud migration



What is being done?
University IT is preparing to migrate the Service Desk Ticketing System (ASM) to the cloud.

When is it being done?
From 14:00 on Friday, 14th November to 12:00 on Monday, 17th November 2025.

Who will this affect?
All users across all partitions (Finance, Human Resources, Registry and University IT). This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system.

How will this affect users?
From 14:00 on Friday, 14th November:

Customers and analysts will not be able to log into the Service portal.
Analysts will not be able to log into the Service Desk Ticketing System (ASM).

Processing will be paused for all email queues used to feed the ticketing system. Any emails sent to these queues will not be processed until normal service resumes on Monday, 17th November 2025. Users do not need to take further action to ensure their email is processed.

All existing calls will be migrated to the cloud.

Why is it being done?
This is part of the continual service improvement cycle and will improve the resilience of the service.

Nov 14, 2025 14:00 - Nov 17, 2025 12:00 GMT

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Under Maintenance
Service Desk Support (IT single point of contact) Under Maintenance
IT Portal (Self Service ticket logging) Under Maintenance
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Emergency Network Switch Maintenance - 15/11/25 - 17/11/25 Nov 15, 2025 22:00 - Nov 16, 2025 06:00 GMT

Emergency Network Switch Maintenance - 15/11/25 - 17/11/25



What is being done?
Network switches are having the latest software installed, to improve resilience and performance.

When is it being done?
The change window is 22:00 on Saturday, 15th November 2025 until 06:00 on 17th November 2025. Software updates are being installed on the switches between the hours of 22:00 and 05:00 each night.

Who will this affect?
The software update is being applied to all network ‘Spine’ and ‘Leaf’ switches, so the university’s wired and wireless networks should be considered ‘at risk’ overnight during the change period.

How will this affect service users?
Most of the network is resilient; therefore, users should not notice any network outages. There are however a small number of locations where the network will be offline at some point during the change window. The following locations will experience a network loss for up to 20 minutes between the hours of 22:00 and 05:00 during one of the days.

Cathays / Newport Road Sites
Sbarc/Spark (External customer networks)
University Hall
Central Square

Heath Park Sites
Allensbank Road Residences
DENTL
Medicentre
Neuadd Meirionnydd
Sir Geraint Evans building
Tenovus Building
Ty Dewi Sant building
University Hospital – Tower blocks 1 & 2 and Glamorgan House

Why is it being done?
This is emergency maintenance to mitigate a recently announced security vulnerability.

Posted on Nov 14, 2025 - 16:00 GMT

Data Centre – Database migration works - Service impact Nov 16, 2025 07:30-13:00 GMT

Data Centre – database migration works - Service Impact



What is being done?
University IT will be migrating the databases associated with several services between the Redwood and Park Place data centres.

When is it being done?
From 07:30 to 13:00 Sunday, 16th November 2025.

Who will this affect?
Users of the services listed below.

Business Intelligence 
Central RedCap Service 
Gladstone Sports Booking 
Kinetics 
myPrint  
PAC Door Control 
Pisa 
Published Applications and Desktops Service (Horizon) 
QFM 
Qpulse 
Residences Room Services 
Salto Door Control 
Student Timetable (via the Student App) 
Trust ID 
Validate UK 
Worktribe  

How will this affect users?
The services, which these databases underpin, will be unavailable for approximately 1 to 2 hours during the advertised window.

Door access will be unaffected, but ID cards cannot be changed nor new cards issued during this time.

Please note: The Published Applications and Desktops Service is a gateway to other applications such as Oracle EBS, and for remote access to an on-campus, managed Windows computer. Any services accessed via this route only will also be unavailable during this time.

Why is it being done?
This is essential data centre maintenance.

Posted on Nov 14, 2025 - 11:17 GMT

Emergency Network Switch Maintenance - 15/11/25 - 17/11/25 Nov 16, 2025 22:00 - Nov 17, 2025 06:00 GMT

Emergency Network Switch Maintenance - 15/11/25 - 17/11/25



What is being done?
Network switches are having the latest software installed, to improve resilience and performance.

When is it being done?
The change window is 22:00 on Saturday, 15th November 2025 until 06:00 on 17th November 2025. Software updates are being installed on the switches between the hours of 22:00 and 05:00 each night.

Who will this affect?
The software update is being applied to all network ‘Spine’ and ‘Leaf’ switches, so the university’s wired and wireless networks should be considered ‘at risk’ overnight during the change period.

How will this affect service users?
Most of the network is resilient; therefore, users should not notice any network outages. There are however a small number of locations where the network will be offline at some point during the change window. The following locations will experience a network loss for up to 20 minutes between the hours of 22:00 and 05:00 during one of the days.

Cathays / Newport Road Sites
Sbarc/Spark (External customer networks)
University Hall
Central Square

Heath Park Sites
Allensbank Road Residences
DENTL
Medicentre
Neuadd Meirionnydd
Sir Geraint Evans building
Tenovus Building
Ty Dewi Sant building
University Hospital – Tower blocks 1 & 2 and Glamorgan House

Why is it being done?
This is emergency maintenance to mitigate a recently announced security vulnerability.

Posted on Nov 14, 2025 - 16:01 GMT

Student Records (SIMS) upgrade Dec 5, 2025 12:00 - Dec 8, 2025 13:00 GMT

Student Records (SIMS)

What is being done?
Upgrade to Student Records (SIMS) service.

When is it being done?
Friday 5th December, 12:00 (midday) to Monday 8th December, 13:00.

Who will this affect?
All users of the Student Records (SIMS) service. 

How will this affect users of the service?
The Student Records (SIMS) service, via both SIMS Online and SIMS Client, will be unavailable during the stated period.

Why is it being done?
Upgrade of system to enable additional functionality and to ensure the system remains supported by external suppliers.

Paul Jones - Service Manager

Posted on Oct 31, 2025 - 09:38 GMT
Nov 15, 2025

No incidents reported today.

Nov 14, 2025
Completed - This work has been completed ahead of schedule.
Nov 14, 15:55 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 12:00 GMT
Scheduled -

Wireless Controller replacement schedule 3rd - 21st November 2025



Why is it being done?
This is necessary to eliminate an issue with the existing hardware/software underpinning the wireless infrastructure.

When is it being done?
Work will take place during the working day over three consecutive weeks.

3rd – 7th November
Abacws, Aberconway, ASSL, Bute, CARBS, Central Square, Centre for Student Life, Corbett Road, CUBRIC, CUCHDS, Deri-House, Glamorgan, Hadyn-Ellis, John Percival, Julian Hodge, Law, Life Sciences, Main College, Museum Place, Music, North Road, Optometry, Park Place Houses, Queens buildings, Ranch Basement, Redwood, Sbarc, Senghennydd Road Fitness Centre, Sir Martin Evans, Students Union, Tower Building, Queen Anne's Square.

Please note: on 3rd November work will be restricted to 38/41 Park Place. Work on the remaining buildings will be completed between 4th and 7th of November.

10th – 14 November
Aberconway Hall, Aberdare Hall Buildings, BioBank, Cancer Genetics, Cardigan House, Cartwright Court Houses, Clodien House Blocks, Cochrane, Cogan Terrace Houses, Colum Hall, Colum Place Houses, Colum Road Houses, Dental, East Grove Houses, Glynrhondda Street Houses, Gordon Hall, Heath Park West, Henry Wellcome, Hodge Hall Houses A & B, Llanbleddian Gardens Houses, Llandough Street Houses, Medicentre, Michael Griffith, Miskin Street Houses, Monmouth House, Neuadd Meirionnydd, North Road Houses, Roy Jenkins Houses, Ruthin Gardens Houses, Senghennydd Court Houses, Senghennydd Hall, Senghennydd Road Houses, Sir Geraint Evans, Talybont Buildings, Tenovus, Translational-Research-Hub, Ty Dewi Sant, University Hall Buildings.

17th – 21st November
This week is dedicated to non user-facing services. However, devices on the Building Energy Management System (BEMS) network, which is present in all university buildings, will experience 10-minute breaks in service per building.

Who will be affected
All users connecting to the university’s wireless networks (CU-PSK, CU-Wireless, Eduroam and Govroam), including students in university managed halls of residence where the wired ethernet service network will also be affected. Staff responsible for the management and monitoring of BEMS across the university.

How will this affect service users?
During the change window, wireless access points will reboot. There will be a break in the wireless network service at each location of up to 10 minutes during this window. Students in university managed halls of residence may experience wired and wireless disruptions when the access points within their buildings are rebooted. BEMS devices will experience the same loss of service.

Why is it being done?
This hardware replacement is essential to ensure we maintain a fully supported and upgradable environment. It will also eliminate a known fault that cannot be resolved with the current hardware.

Oct 30, 15:28 GMT
Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 BST
Scheduled - What is being done and why?
Portions of the University Central Filestore, including school/department Shared (S: drives), U: drive and individual H: drives, are being updated as part of standard maintenance.

Who will this affect and when?
Users of school/departmental S: (Shared) drives, U: drive and H: drives.
Please note that it will not be possible to access SIMS through the SIMS client during the period on Monday 27 October 2025 when the storage it utilises goes offline. SIMS online will be working as normal and will not be affected.

How will this affect users of the service?
The resources, and applications which depend on them, are expected to be offline and unavailable for a period of approximately 2 hours at the dates and times below.
This is a more significant update than the regular monthly updates, and so requires a longer than usual outage period.

Full list of offline periods:

Wed 22 October 7:00am to 9:00am
U Drive - Applications hosted on the U drive (Isostock, Doorway, Title IV Fed Aid) will be unavailable during this period
Psychology (PSYCH)

Thursday 23 October 7:00am to 9:00am
Business (CARBS)
Finance (FINCE)
Human Resources (HUMRS)
Research & Innovation Services (RESIS)
University Secretary’s Office (CUUSO)
Vice Chancellors Office (CUVCO)

[Weekend]

Monday 27 October 7:00am to 9:00am
All Home (H: ) drives - SIMS client impacted by lack of Home drives
Desktop Applications
University IT (UITGB)
IT Service accounts (SRVCE)
Dentistry (DENTL)
Demonstration (DEMOS)
Strategic Planning (DOSPG)

Tuesday 28 October 7:00am to 9:00am
Academic & Student Support Services (ACSSS)
Chemistry (CHEMY)
English Language Programme (ELP)
Library Service (ULS)
Lifelong Learning (LEARN)
Modern Languages (MLANG)
Music (MUSIC)

Wednesday 29 October 7:00am to 9:00am
Development & Alumni Relations (DEVAR)
Earth & Environmental Sciences (EARTH)
Engineering (ENGIN)
History Archaeology & Religion (SHARE)
Mathematics (MATHS)
Social Sciences (SOCSI)
Welsh (WELSH)

Thursday 30 October 7:00am to 9:00am
Architecture (ARCHI)
College of Arts, Humanities & Social Sciences (COLEG)
College of Biomedical & Life Sciences (COLEG)
College of Physical Sciences & Engineering (COLEG)
Communication & Marketing (COMMS)
Physics & Astronomy (PHYSX)

[Weekend]

Monday 03 November 7:00am to 9:00am
English Communication & Philosophy (ENCAP)
Geography & Planning (GEOPL)
Journalism Media & Culture (JOMEC)
Law & Politics (LAWPL)
Students Union (STUON)
Training (TRAIN)

Tuesday 04 November 7:00am to 9:00am
Biosciences (BIOSI)
Optometry & Vision Sciences (OPTOM)

Wednesday 05 November 7:00am to 9:00am
Computer Science & Informatics (COMSC)
Estates & Campus Facilities (ESTAT & CSERV)
Healthcare Sciences (HCARE)
Pharmacy & Pharmaceutical Sciences (PHRMY)

Thursday 06 November 7:00am to 9:00am
Centre for Medical Education (C4MED)
Centre for Trials Research (CTRLS)
Clinical Innovation Hub (CLNN)
Division of Cancer & Genetics (DCAGE)
Division of Infection & Immunity (DINIM)
Division of Population Medicine (DPOPM)
Division of Psychological Medicine & Clinical Neurosciences (DPMCN)
Medicine Professional Support Services (MEDPS)


Why is this being done?
This is essential work to install the latest updates and security features, helping to safeguard university data and services.

Oct 1, 18:07 BST
Completed - The scheduled maintenance has been completed.
Nov 6, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 08:00 GMT
Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 5 November 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.

Oct 27, 13:57 GMT
Nov 5, 2025
Nov 4, 2025
Completed - The scheduled maintenance has been completed.
Nov 4, 18:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 17:00 GMT
Scheduled -

Oracle EBS – emergency security maintenance – 17:00 to 18:00 on Tuesday, 4th November 2025



What is being done?
We have been alerted to a critical security vulnerability within our Oracle EBS service. Our partner will undertake emergency maintenance on the Oracle EBS service in order apply a patch to mitigate this vulnerability.

When is it being done?
From 17:00 to 18:00 today - Tuesday, 4th November 2025.

Who will this affect?
All Oracle EBS and some Business Objects users.

How will this affect users?
For any user still logged into the system their current session (transaction/page) may terminate or show a brief “Page cannot be displayed” or “Your session has expired” message. Those impacted can usually just refresh or log back in.

However, to avoid losing work/progress, users are advised to log out of Oracle EBS before 17:00 today - Tuesday, 4th November 2025.

Why is it being done?
This is emergency maintenance to ensure the service remains secure.

We apologise for any inconvenience this causes.

Nov 4, 12:35 GMT
Nov 3, 2025
Resolved - This incident has been resolved.
Nov 3, 12:38 GMT
Investigating -

PeopleXD data replication failure impacting Business Objects (BO) / Business Intelligence (BI)



Replication of PeopleXD data failed to complete overnight.

Who will this affect?
Business Objects and Business Intelligence users.

How will this affect users?
Business Objects users are unable to run reports containing PeopleXD data. PeopleXD data is available to Business Intelligence users, but it will not be up to date.

University IT is investigating and will advise when this issue has been resolved. We apologise for any inconvenience this causes.

Nov 3, 08:36 GMT
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.