IT Service Status Page
SharePoint Online: Unexpected errors accessing files
Update - We are continuing to investigate this issue.
May 08, 2026 - 09:28 BST
Update - We continue to work with Microsoft on understanding the impact and cause of the issue we are experiencing. So far there has been no indication that there is a systemic issue across the Microsoft platform, and it appears isolated to Cardiff only.

We have also been made aware that some users of the Business Intelligence (BI) service may not be able to access the BI site as this is hosted on SharePoint (https://cf.sharepoint.com/sites/bi/SitePages/BI-Home.aspx).

There is still no confirmed mitigation or workaround to this issue so far, but some users have reported success in using a private/incognito session in web browser.
May 08, 2026 - 09:25 BST
Investigating - We have been made aware of a number of reports of people not being able to access files within various Microsoft Teams spaces or SharePoint sites that they expect to have access to.
We are working with Microsoft support to better understand the issue and work towards a resolution, but do not have a timescale for this yet.

There is no confirmed workaround identified at this time, but using a private/incognito session on a web browser can help to avoid issues with cookies.
May 07, 2026 - 16:25 BST
ORCA - Research output download statistics
Investigating - We are aware of an issue affecting research output download statistics on the ORCA (Online Research @ Cardiff) user interface. This is affecting both the homepage, and the statistics of individual records since January this year. This issue is currently under investigation. The ORCA service is otherwise unaffected.
Mar 12, 2026 - 16:08 GMT

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Partial Outage
Business Objects Operational
Business Intelligence Partial Outage
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Partial Outage
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage Partial Outage
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Falcon) Operational
ORCA & Manage My Publications Operational
Research Data Store Operational
Research Portal (Converis) Operational
Research Data Repository (Figshare) Operational
Worktribe Operational
Room & Equipment Bookings Operational
Reserve (TimeEdit) Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

myPrint service – Thursday 14 May - 06:00 - 08:00 a.m. May 14, 2026 06:00-08:00 BST

What is being done?
We are improving the IT infrastructure which underpins the myPrint printing service. This will involve a scheduled period during which the service may be interrupted.

When is this being done?
Thursday 14 May between 06:00 and 08:00 hours (morning).

Who will be affected?
Staff and student users of myPrint may be affected during this time.

How will this affect users of the service?
During this time there may be a period of approximately 15-20 minutes, while myPrint printing may not be available for students and staff.

Why is this being done?
This is part of our ongoing IT infrastructure improvement programme.
Posted on May 08, 2026 - 15:53 BST
May 8, 2026
Email: Scam messages in Cardiff University mailboxes
Resolved - Mailboxes may still receive an email notification that a file has been shared where the contents of the shared file attempt to trick you into entering your credentials into a fake login site.

Please continue to follow our guidance on staying safe (search on the intranet for scam messages), including checking whether you were expecting an email or shared file before interacting with it.

It can also be worthwhile checking the URL shown in your web browser address bar for any login screens.
Where Microsoft handle the login, the genuine URL should begin with https://login.microsoftonline.com/
May 8, 10:52 BST
Monitoring - The specific content of scam messages continues to evolve, but we are still seeing significant numbers of the same general formats:
• A file has been shared with you on SharePoint
• Someone is giving away a number of rare or high value items

Please remember that some of the most important considerations when deciding whether to trust an email are:
- were you were expecting to it receive it
- can you verify that the sender is who they claim to be, and that you trust them
- be very cautious about clicking links in emails, and even more cautious about clicking links or buttons inside documents
- if you are prompted to enter your credentials, check that the site asking for them is the genuine Microsoft login site
Apr 8, 10:47 BST
Identified - We are currently investigating a high volume of scam emails delivered to Cardiff University accounts.

These messages use several tactics, including:
•Prompts to call a phone number to claim an expensive tech prize.
•Links to files with misleading names such as “Cardiff University” or “Cardiff University March 2026 Payroll Update”.
•Sender addresses that may appear to come from within the University.

Our security teams are isolating and removing these messages and blocking any associated malicious links or files.

You do not need to report receiving these emails, but you may use the Report Message button in Outlook if you wish.
If you have clicked a link in one of these emails and have entered your username or password, please change your password immediately and contact the IT Service Desk.

Please continue to follow our guidance on staying safe (search on the intranet for scam messages), including checking whether you were expecting an email or shared file before interacting with it.
Mar 4, 16:15 GMT
May 7, 2026
May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Oracle EBS - SSL Certificate renewal issue
Resolved - This incident has been resolved.
Apr 30, 19:53 BST
Identified - Following the recent issues with Oracle EBS, a new version of the application is available within the Published Applications and Desktops Service (Horizon). The new tile will launch Oracle EBS with the Edge browser, rather than Firefox.

If you view favourite applications only, you must follow the advice below to make the new Oracle EBS application visible within Horizon.

• In the Horizon client deselect Favourite on the menu bar (left-hand side).
• Search for Oracle EBS in the list and click the star in its bottom left-hand corner.
• If Oracle EBS is not visible, please click Refresh on the top right-hand side.
• Click Favourites on the menu bar (optional).

Please note: The new tile above for Oracle EBS uses the Edge logo, a modern, fluid, swirling "E" design, often described as a stylized ribbon or an ocean wave using shades of blue and green. The tiles for Oracle EBS using the Firefox logo will be removed at the same time.

The service should be considered as running at risk for the remainder of the week. At that time Finance will decide if further changes are to be made. Further disruption may be required at this point.

We thank you for your patience during this time and apologise for any inconvenience it is causing.
Apr 24, 12:43 BST
Update - This issue has been escalated to the vendor who will provide an update shortly. We apologise for any inconvenience this is causing but please be patient while University IT, Finance and the vendor continue the investigation.
Apr 24, 10:06 BST
Investigating -

Oracle EBS - SSL Certificate renewal issue



Following the renewal of the SSL certificate, some users are being presented with a certificate warning. We advise those users not to attempt launching Oracle EBS until the issue is resolved.

University IT is currently investigating and hope to resolve this issue as quickly as possible.

We apologise for any inconvenience this is causing.
Apr 24, 09:07 BST
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026
Service Desk Ticketing System (ASM) - Fix for known issue
Completed - The scheduled maintenance has been completed.
Apr 25, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 07:30 BST
Scheduled -

Service Desk Ticketing System (ASM)



What is being done?
Our support partner, Alemba, is applying a fix for a known issue that impacts performance of the Service Desk Ticketing System (ASM).

When is it being done?
Between 07:30 and 08:00 on Saturday, 25th April 2026.

Who will this affect?
All users across all partitions (Finance, Human Resources, Registry and University IT).

This includes customers (these can be internal and external to the university) who may log calls or interact with the system, and analysts, who manage/process calls within the system.

How will this affect users?
The Service Portal and the Service Desk application (ASM) will be unavailable for a short period.

Why is it being done?
This is to resolve a known issue.
Apr 23, 15:32 BST
Apr 24, 2026
Published Applications and Desktops (Horizon) - Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 17:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 BST
Scheduled -

Published Applications and Desktops (Horizon) from 16:00 Friday, 24th April 2026



What is being done?
University IT needs to update a component of Oracle EBS within the Horizon service.

When is it being done?
Between 16:00 and 17:00 (approx.), Friday, 24th April 2026.

Who will be affected?
Oracle EBS resides alongside the applications listed below and the update will impact any user accessing the applications listed below (via Horizon).

Business Objects
Core Backoffice (all environments)
KxWelcome (all environments)
Oracle EBS (all environments)
Room Service Database (all environments)

How will this affect service users?
At 16:00 any user connected to one of the specified applications will be disconnected from the service and will not be able to reconnect until the work is complete.

You can continue using Horizon for other services, but we strongly advise exiting the applications above prior to 16:00 today.

Why is it being done?
This is essential to restore security and functionality to Oracle EBS.
Apr 24, 12:41 BST
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