IT Service Status Page

All Systems Operational

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications Operational
Research Data Store Operational
Research Portal (Converis) Operational
Research Data Repository (Figshare) Operational
Worktribe Operational
Room & Equipment Bookings Operational
Reserve (TimeEdit) Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Feb 14, 2026

No incidents reported today.

Feb 13, 2026
Sending emails via SIMS
Resolved - The issue affecting emails being sent via SIMS has now been resolved. Users of the SIMS Client can now send emails via the client.

Technical staff are working through any emails that were attempted to be sent during this issue, and these will be processed without any need for users to resend.

Once again, apologies for any inconvenience this issue may have caused.
Feb 13, 09:27 GMT
Investigating - University IT have identified an issue regarding sending emails via SIMS. We are working hard to restore full service, but in the meantime, we would ask that SIMS Client users please refrain from sending emails via the SIMS Client. Emails sent via SIMS Online should be able to be processed once full service is restored.

Please accept our apologies for this degradation in service, and we will update you when the full service is restored.
Feb 12, 16:32 GMT
Feb 12, 2026
Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Turnitin
Completed - The scheduled maintenance has been completed.
Feb 7, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 16:00 GMT
Scheduled - Turnitin

What is being done?
Standard system maintenance conducted by the suppliers.

When is it being done?
Saturday, 7 February 2026, 16:00 – 22:00.

Who will this affect?
All users of the Turnitin service. 

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.   

Why is it being done?
Scheduled maintenance conducted by suppliers. 

Paul Jones - Service Manager
Jan 15, 15:46 GMT
Feb 6, 2026

No incidents reported.

Feb 5, 2026
Falcon (University Supercomputer Service replacing Hawk) – Planned Maintenance on Wednesday 4 February 2026
Completed - The scheduled maintenance has been completed.
Feb 5, 00:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:00 GMT
Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Falcon supercomputer and supporting infrastructure. Note that Falcon is the new University supercomputer system which is replacing Hawk.

When is this being done?
This will next take place on Wednesday 4 February 2026. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Falcon University supercomputing service and supporting infrastructure.

How will this affect service users?
Falcon and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Falcon maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Jan 29, 15:32 GMT
Feb 4, 2026
Issue with access to Home drives and SIMS Client
Resolved - The issue with affecting access to Home drives has now been resolved.
Feb 4, 09:05 GMT
Monitoring - A fix has been implemented and the issues affecting the Home drives and SIMS Client should now be resolved. Engineers are continuing to monitor the services.
Feb 3, 12:56 GMT
Investigating - University IT are aware of an issue with accessing Home drives and, by association, SIMS Client and technical staff are currently investigating.

An update will be provided as soon as more information is available.
Feb 3, 11:24 GMT
Feb 3, 2026
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

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