Update - Microsoft continue to investigate the cause of this issue, but indications so far are that it only affects a relatively small number of individuals, and can be intermittent in nature.
There is no confirmed workaround, but attempting to access the resource through different methods can sometimes yield different results. This can include: • Accessing a URL directly • Navigating to the resource by browsing from the landing page • Using a private/incognito session on a web browser • Accessing from within the Teams desktop client
May 11, 2026 - 14:20 BST
Update - We are continuing to investigate this issue.
May 08, 2026 - 09:28 BST
Update - We continue to work with Microsoft on understanding the impact and cause of the issue we are experiencing. So far there has been no indication that there is a systemic issue across the Microsoft platform, and it appears isolated to Cardiff only.
There is still no confirmed mitigation or workaround to this issue so far, but some users have reported success in using a private/incognito session in web browser.
May 08, 2026 - 09:25 BST
Investigating - We have been made aware of a number of reports of people not being able to access files within various Microsoft Teams spaces or SharePoint sites that they expect to have access to. We are working with Microsoft support to better understand the issue and work towards a resolution, but do not have a timescale for this yet.
There is no confirmed workaround identified at this time, but using a private/incognito session on a web browser can help to avoid issues with cookies.
May 07, 2026 - 16:25 BST
Investigating - We are aware of an issue affecting research output download statistics on the ORCA (Online Research @ Cardiff) user interface. This is affecting both the homepage, and the statistics of individual records since January this year. This issue is currently under investigation. The ORCA service is otherwise unaffected.
Mar 12, 2026 - 16:08 GMT
Completed -
The scheduled maintenance has been completed.
May 14, 08:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 BST
Scheduled -
What is being done? We are improving the IT infrastructure which underpins the myPrint printing service. This will involve a scheduled period during which the service may be interrupted.
When is this being done? Thursday 14 May between 06:00 and 08:00 hours (morning).
Who will be affected? Staff and student users of myPrint may be affected during this time.
How will this affect users of the service? During this time there may be a period of approximately 15-20 minutes, while myPrint printing may not be available for students and staff.
Why is this being done? This is part of our ongoing IT infrastructure improvement programme.
May 8, 15:53 BST
Resolved -
Mailboxes may still receive an email notification that a file has been shared where the contents of the shared file attempt to trick you into entering your credentials into a fake login site.
Please continue to follow our guidance on staying safe (search on the intranet for scam messages), including checking whether you were expecting an email or shared file before interacting with it.
It can also be worthwhile checking the URL shown in your web browser address bar for any login screens. Where Microsoft handle the login, the genuine URL should begin with https://login.microsoftonline.com/
May 8, 10:52 BST
Monitoring -
The specific content of scam messages continues to evolve, but we are still seeing significant numbers of the same general formats: • A file has been shared with you on SharePoint • Someone is giving away a number of rare or high value items
Please remember that some of the most important considerations when deciding whether to trust an email are: - were you were expecting to it receive it - can you verify that the sender is who they claim to be, and that you trust them - be very cautious about clicking links in emails, and even more cautious about clicking links or buttons inside documents - if you are prompted to enter your credentials, check that the site asking for them is the genuine Microsoft login site
Apr 8, 10:47 BST
Identified -
We are currently investigating a high volume of scam emails delivered to Cardiff University accounts.
These messages use several tactics, including: •Prompts to call a phone number to claim an expensive tech prize. •Links to files with misleading names such as “Cardiff University” or “Cardiff University March 2026 Payroll Update”. •Sender addresses that may appear to come from within the University.
Our security teams are isolating and removing these messages and blocking any associated malicious links or files.
You do not need to report receiving these emails, but you may use the Report Message button in Outlook if you wish. If you have clicked a link in one of these emails and have entered your username or password, please change your password immediately and contact the IT Service Desk.
Please continue to follow our guidance on staying safe (search on the intranet for scam messages), including checking whether you were expecting an email or shared file before interacting with it.
Mar 4, 16:15 GMT