IT Service Status Page
Copilot: Issues with accessing or degraded service
Identified - Microsoft have reported that some users may encounter issues accessing Copilot, or experience a degraded service.
If affected, Copilot may respond with "Sorry, I wasn't able to respond to that. Is there something else I can help you with?"

Microsoft have identified a cause, and whilst they are working to alleviate the impact and rectifying the situation, users may continue to experience issues on an intermittent basis whilst throttling of requests continues - therefore re-trying after a brief pause may result in success on subsequent attempts.

We will provide further updates on the progress Microsoft is making in resolving this as they become available.
Dec 09, 2025 - 16:18 GMT

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications Operational
Research Data Store Operational
Research Portal (Converis) Operational
Research Data Repository (Figshare) Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 10, 2025

No incidents reported today.

Dec 9, 2025

Unresolved incident: Copilot: Issues with accessing or degraded service.

Dec 8, 2025
Paygate – Test mode
Completed - The scheduled maintenance has been completed.
Dec 8, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 09:00 GMT
Scheduled -

Paygate – Test mode



What is being done?
University IT and Paygate are testing a new secure mechanism for the submission of payment requests.

When is it being done?
Between 09:00 and 12:00 on Monday, 8th December 2025.

Who will this affect?
All Paygate users.

How will this affect users?
The service will run in “test” mode and will display a banner indicating this. Paygate users can log in during this period but must not attempt to submit any BACS, Direct Debit or AUDDIS file payments (Automated Direct Debit Instruction Service).

Any submissions made during this period will not be processed and will not complete.

Why is it being done?
This is necessary to enhance security of the service.
Dec 5, 15:28 GMT
Student Records (SIMS) upgrade
Completed - Following the successful upgrade of the Student Records (SIMS) service, 4 hours ahead of schedule, we are please to report that SIMS is back in service and users can login and access the system as normal.

Note that users of SIMS Online should clear their cache in order to ensure that the new styling within the upgraded version of SIMS is correctly applied.
Dec 8, 09:26 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 12:00 GMT
Scheduled - Student Records (SIMS)

What is being done?
Upgrade to Student Records (SIMS) service.

When is it being done?
Friday 5th December, 12:00 (midday) to Monday 8th December, 13:00.

Who will this affect?
All users of the Student Records (SIMS) service. 

How will this affect users of the service?
The Student Records (SIMS) service, via both SIMS Online and SIMS Client, will be unavailable during the stated period.

Why is it being done?
Upgrade of system to enable additional functionality and to ensure the system remains supported by external suppliers.

Paul Jones - Service Manager
Oct 31, 09:38 GMT
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Cloudflare outage impacting university systems
Resolved - This incident has been resolved.
Dec 5, 15:28 GMT
Update - Cloudflare has implemented a fix and is monitoring the results.
Dec 5, 10:40 GMT
Monitoring -

Cloudflare outage impacting university systems



Cloudflare has announced a global issue which is affecting some university systems including the staff and student intranet and the public website. Other systems may be impacted.

We will continue to monitor the situation and provide updates here.

We apologise for any inconvenience this is causing.
Dec 5, 09:26 GMT
Virgin Media Broadband users - VPN Access
Resolved - This incident has been resolved.
Dec 5, 09:30 GMT
Investigating - We have been made aware that some Virgin Media Broadband customers are experiencing difficulties connecting to the University’s VPN service (GlobalProtect). Our current understanding is that the issue originates with Virgin Media, and we are actively monitoring the situation.

Affected users may find that they are unable to establish a VPN connection or that the connection is unstable once connected.

We apologise for any inconvenience this may cause and appreciate your patience while the issue is resolved.
Dec 1, 14:38 GMT
Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Student App
Resolved - The issue affecting access to the Student App has now been resolved.
Nov 27, 08:57 GMT
Investigating - University IT are aware of an issue affecting access to the Student App and technical staff are currently investigating.

An update will be provided as soon as more information is available.
Nov 26, 15:37 GMT
Wireless Networking – Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 GMT
Scheduled -

Wireless Networking – Urgent Maintenance



What is being done?
We are applying a configuration change to the wireless network clusters.

When is it being done?
Between 23:00, 26th November and 01:00, 27th November 2025

Who will be affected?
All users using the university’s wireless networks (CU-PSK, CU-Wireless, Eduroam and Govroam), including students in university managed halls of residence where the wired ethernet service network will also be affected. Estates staff responsible for management and monitoring of BEMS across the university.

How will this affect service users?
During the change window, wireless access points will reboot. There will be a break in the wireless network service at each location of up to 10 minutes during this window. Students in university managed halls of residence may experience wired and wireless disruptions when the access points within their buildings are rebooted. BEMS devices will experience the same loss of service.

Why is it being done?
This configuration change is essential to eliminate a potential cause of wireless service issues experienced across the university.
Nov 26, 14:31 GMT
Nov 26, 2025
Unplanned Network Outage - Dental Hospital
Resolved - This incident has been resolved.
Nov 26, 14:49 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 12:54 GMT
Identified - We are still experiencing issues with certain outlets located in the lower half of the building. Engineers are on site to resolve the issue.
Nov 25, 09:01 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 13:47 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 10:34 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 09:58 GMT
Investigating - University IT is aware of an issue with the University Network based in the Dental Hospital, Heath Park Campus, and technical staff are currently investigating.

Further updates will follow as more information becomes available.

We apologise for any inconvenience this is causing.
Nov 24, 09:56 GMT
School Management Application - Unplanned outage
Resolved - This incident has been resolved.
Nov 26, 12:50 GMT
Investigating -

School Management Application

University IT is aware of an issue impacting the School Management Application and is working to resolve this incident as quickly as possible.

We apologise for any inconvenience this is causing.
Nov 26, 09:24 GMT

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