IT Service Status Page

All Systems Operational

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Student Records (SIMS) upgrade Dec 5, 2025 12:00 - Dec 8, 2025 13:00 GMT

Student Records (SIMS)

What is being done?
Upgrade to Student Records (SIMS) service.

When is it being done?
Friday 5th December, 12:00 (midday) to Monday 8th December, 13:00.

Who will this affect?
All users of the Student Records (SIMS) service. 

How will this affect users of the service?
The Student Records (SIMS) service, via both SIMS Online and SIMS Client, will be unavailable during the stated period.

Why is it being done?
Upgrade of system to enable additional functionality and to ensure the system remains supported by external suppliers.

Paul Jones - Service Manager
Posted on Oct 31, 2025 - 09:38 GMT
Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025
Student App
Resolved - The issue affecting access to the Student App has now been resolved.
Nov 27, 08:57 GMT
Investigating - University IT are aware of an issue affecting access to the Student App and technical staff are currently investigating.

An update will be provided as soon as more information is available.
Nov 26, 15:37 GMT
Wireless Networking – Urgent Maintenance
Completed - The scheduled maintenance has been completed.
Nov 27, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:00 GMT
Scheduled -

Wireless Networking – Urgent Maintenance



What is being done?
We are applying a configuration change to the wireless network clusters.

When is it being done?
Between 23:00, 26th November and 01:00, 27th November 2025

Who will be affected?
All users using the university’s wireless networks (CU-PSK, CU-Wireless, Eduroam and Govroam), including students in university managed halls of residence where the wired ethernet service network will also be affected. Estates staff responsible for management and monitoring of BEMS across the university.

How will this affect service users?
During the change window, wireless access points will reboot. There will be a break in the wireless network service at each location of up to 10 minutes during this window. Students in university managed halls of residence may experience wired and wireless disruptions when the access points within their buildings are rebooted. BEMS devices will experience the same loss of service.

Why is it being done?
This configuration change is essential to eliminate a potential cause of wireless service issues experienced across the university.
Nov 26, 14:31 GMT
Nov 26, 2025
Unplanned Network Outage - Dental Hospital
Resolved - This incident has been resolved.
Nov 26, 14:49 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 12:54 GMT
Identified - We are still experiencing issues with certain outlets located in the lower half of the building. Engineers are on site to resolve the issue.
Nov 25, 09:01 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 13:47 GMT
Identified - The issue has been identified and a fix is being implemented.
Nov 24, 10:34 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 09:58 GMT
Investigating - University IT is aware of an issue with the University Network based in the Dental Hospital, Heath Park Campus, and technical staff are currently investigating.

Further updates will follow as more information becomes available.

We apologise for any inconvenience this is causing.
Nov 24, 09:56 GMT
School Management Application - Unplanned outage
Resolved - This incident has been resolved.
Nov 26, 12:50 GMT
Investigating -

School Management Application

University IT is aware of an issue impacting the School Management Application and is working to resolve this incident as quickly as possible.

We apologise for any inconvenience this is causing.
Nov 26, 09:24 GMT

Nov 25, 2025
Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
Internet and Intranet (Squiz) Impacted by Global Cloudflare Incident
Resolved - Cloudflare has announced this incident is resolved. Our support partner, Squiz, has also confirmed normal service has resumed, but will enhance monitoring for an extended period.
Nov 19, 07:59 GMT
Monitoring -

Internet and Intranet (Squiz)



There is a global issue currently affecting Cloudflare, which acts as a caching tier for Cardiff University’s public website and intranet sites. The system is unable to process the necessary checks to validate normal traffic and is not permitting access to the target service, e.g., www.cardiff.ac.uk and intranet.cardiff.ac.uk.

This has been reported to our support partner, Squiz, who are working with Cloudflare to resolve this issue as quickly as possible.

We apologise for any inconvenience this is causing.
Nov 18, 13:43 GMT
Nov 18, 2025
Nov 17, 2025
Service Desk Ticketing System (ASM) – Cloud migration
Completed - The work to migrate the Service Portal and Service Desk Ticketing System (ASM) to the cloud is complete.

If you have any difficulty accessing the services please restart your browser and/or clear your browser’s cache/cookies.

We thank you for your patience and understanding during this extended outage.
Nov 17, 10:42 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 14:00 GMT
Scheduled -

Service Desk Ticketing System (ASM) – Cloud migration



What is being done?
University IT is preparing to migrate the Service Desk Ticketing System (ASM) to the cloud.

When is it being done?
From 14:00 on Friday, 14th November to 12:00 on Monday, 17th November 2025.

Who will this affect?
All users across all partitions (Finance, Human Resources, Registry and University IT). This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system.

How will this affect users?
From 14:00 on Friday, 14th November:

Customers and analysts will not be able to log into the Service portal.
Analysts will not be able to log into the Service Desk Ticketing System (ASM).

Processing will be paused for all email queues used to feed the ticketing system. Any emails sent to these queues will not be processed until normal service resumes on Monday, 17th November 2025. Users do not need to take further action to ensure their email is processed.

All existing calls will be migrated to the cloud.

Why is it being done?
This is part of the continual service improvement cycle and will improve the resilience of the service.
Nov 14, 10:58 GMT
Emergency Network Switch Maintenance - 15/11/25 - 17/11/25
Completed - The scheduled maintenance has been completed.
Nov 17, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 GMT
Scheduled -

Emergency Network Switch Maintenance - 15/11/25 - 17/11/25



What is being done?
Network switches are having the latest software installed, to improve resilience and performance.

When is it being done?
The change window is 22:00 on Saturday, 15th November 2025 until 06:00 on 17th November 2025. Software updates are being installed on the switches between the hours of 22:00 and 05:00 each night.

Who will this affect?
The software update is being applied to all network ‘Spine’ and ‘Leaf’ switches, so the university’s wired and wireless networks should be considered ‘at risk’ overnight during the change period.

How will this affect service users?
Most of the network is resilient; therefore, users should not notice any network outages. There are however a small number of locations where the network will be offline at some point during the change window. The following locations will experience a network loss for up to 20 minutes between the hours of 22:00 and 05:00 during one of the days.

Cathays / Newport Road Sites
Sbarc/Spark (External customer networks)
University Hall
Central Square

Heath Park Sites
Allensbank Road Residences
DENTL
Medicentre
Neuadd Meirionnydd
Sir Geraint Evans building
Tenovus Building
Ty Dewi Sant building
University Hospital – Tower blocks 1 & 2 and Glamorgan House

Why is it being done?
This is emergency maintenance to mitigate a recently announced security vulnerability.
Nov 14, 16:01 GMT
Nov 16, 2025
Data Centre – Database migration works - Service impact
Completed - The scheduled maintenance has been completed.
Nov 16, 13:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 07:30 GMT
Scheduled -

Data Centre – database migration works - Service Impact



What is being done?
University IT will be migrating the databases associated with several services between the Redwood and Park Place data centres.

When is it being done?
From 07:30 to 13:00 Sunday, 16th November 2025.

Who will this affect?
Users of the services listed below.

Business Intelligence 
Central RedCap Service 
Gladstone Sports Booking 
Kinetics 
myPrint  
PAC Door Control 
Pisa 
Published Applications and Desktops Service (Horizon) 
QFM 
Qpulse 
Residences Room Services 
Salto Door Control 
Student Timetable (via the Student App) 
Trust ID 
Validate UK 
Worktribe  

How will this affect users?
The services, which these databases underpin, will be unavailable for approximately 1 to 2 hours during the advertised window.

Door access will be unaffected, but ID cards cannot be changed nor new cards issued during this time.

Please note: The Published Applications and Desktops Service is a gateway to other applications such as Oracle EBS, and for remote access to an on-campus, managed Windows computer. Any services accessed via this route only will also be unavailable during this time.

Why is it being done?
This is essential data centre maintenance.
Nov 14, 11:17 GMT
Emergency Network Switch Maintenance - 15/11/25 - 17/11/25
Completed - The scheduled maintenance has been completed.
Nov 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 22:00 GMT
Scheduled -

Emergency Network Switch Maintenance - 15/11/25 - 17/11/25



What is being done?
Network switches are having the latest software installed, to improve resilience and performance.

When is it being done?
The change window is 22:00 on Saturday, 15th November 2025 until 06:00 on 17th November 2025. Software updates are being installed on the switches between the hours of 22:00 and 05:00 each night.

Who will this affect?
The software update is being applied to all network ‘Spine’ and ‘Leaf’ switches, so the university’s wired and wireless networks should be considered ‘at risk’ overnight during the change period.

How will this affect service users?
Most of the network is resilient; therefore, users should not notice any network outages. There are however a small number of locations where the network will be offline at some point during the change window. The following locations will experience a network loss for up to 20 minutes between the hours of 22:00 and 05:00 during one of the days.

Cathays / Newport Road Sites
Sbarc/Spark (External customer networks)
University Hall
Central Square

Heath Park Sites
Allensbank Road Residences
DENTL
Medicentre
Neuadd Meirionnydd
Sir Geraint Evans building
Tenovus Building
Ty Dewi Sant building
University Hospital – Tower blocks 1 & 2 and Glamorgan House

Why is it being done?
This is emergency maintenance to mitigate a recently announced security vulnerability.
Nov 14, 16:00 GMT
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