IT Service Status Page
Android Devices - Connecting to Eduroam Wi-Fi
Identified - Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App.

To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions.

We have informed Hewlett-Packard of this issue, and they are trying to resolve it.
Mar 14, 2025 - 10:29 GMT
Manage My Publications (MMP)
Investigating - We are currently investigating an issue with Manage My Publications, the research publications quick deposit application. The link to Web of Science in MMP is currently broken, and this is hampering upload of publications data to ORCA from Web of Science. Other MMP deposit functionality appears to be unaffected.

An update will be provided as soon as more information is available.
Mar 18, 2025 - 09:57 GMT
Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Degraded Performance
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Degraded Performance
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Turnitin Mar 29, 2025 15:00-15:30 GMT

Turnitin

What is being done?
Emergency system maintenance conducted by the suppliers.

When is it being done?
Saturday 29 March 2025, 15:00 – 15:30.

Who will this affect?
All users of the Turnitin service.

How will this affect users of the service?
Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.

Why is it being done?
Emergency maintenance conducted by suppliers.

Apologies for the short notice of this work.

Paul Jones - Service Manager
Posted on Mar 26, 2025 - 15:30 GMT

Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 2 April 2025 Apr 2, 2025 08:00 - Apr 3, 2025 00:00 BST

What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 2 April 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Posted on Mar 19, 2025 - 15:16 GMT
Mar 28, 2025

No incidents reported today.

Mar 27, 2025
Unplanned Network Outage - Guest & CU-Wireless Wi-Fi
Resolved - This incident has been resolved.
Mar 27, 09:37 GMT
Monitoring - A fix has been implemented and we are monitoring results.
We apologise for any inconvenience this may have caused.
Mar 24, 11:29 GMT
Investigating - University IT is aware of an issue with the University 'GUEST' and 'CU-WIRELESS' Networks and technical staff are currently investigating.

Further updates will follow as more information becomes available.

We apologise for any inconvenience this is causing.
Mar 24, 10:10 GMT
Mar 26, 2025
Issues accessing SIMS Client
Resolved - The issue regarding accessing the SIMS Client has now been resolved.
Mar 26, 11:56 GMT
Monitoring - A fix has been implemented and the issues affecting access to the SIMS client should now be resolved. Engineers are continuing to monitor the service.
Mar 26, 09:39 GMT
Investigating - University IT are aware of an issue affecting access to the SIMS Client, and technical staff are currently investigating. Note that SIMS Online is unaffected.

An update will be provided as soon as more information is available.
Mar 26, 09:21 GMT
Mar 25, 2025

No incidents reported.

Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Email - not authorized to relay error messages
Resolved - To the best of our ability to verify, we consider that this issue has been resolved.
If you encounter this error, please contact University IT for support.
Mar 21, 17:07 GMT
Investigating - We have been made aware of an issue which may be affecting the ability of users in the University to send emails to certain recipients.

Those impacted by this have received an automated reply from Microsoft indicating that their message couldn't be delivered as they are not authorized to relay messaged through the Office 365 email servers for the receiving domain.

We are investigating the scale of this issue, and attempting to determine the cause.
Mar 20, 15:40 GMT
University Wi-Fi software update
Resolved - Work was completed - waiting to see if it had any positive impact.
Mar 21, 15:09 GMT
Identified - Certain areas of the university's wireless network will undergo a software update tonight to fix an issue affecting Microsoft Teams telephony and video calls.

The update will begin at 22:00 tonight, Thursday, March 20, and is expected to be completed by 02:00 on Friday, March 21, 2025.

Users in the affected areas (below) may experience up to 30 minutes of wireless service disruption during the update.


Aberconway ASSL
Bute Carbs building
Casim stores CSL
Corbett Road houses Cubric
Old Cubric/CUCHDS Deri house
Glamorgan Hadyn Ellis
John Percival Julian Hodge
Law Life sciences
Main college Music
2 North road 8-10 North road
Optom Park Place houses
Queens Ranch basement
Redwood SBARC
Sir Martin Evans Tower Building

During the update, the university’s wireless network will be unavailable for up to 30 minutes in the affected areas
Mar 20, 13:47 GMT
Business Objects upgrade: 20th – 21st March 2025
Completed - The scheduled maintenance has been completed and Business Objects is available for use.
Mar 21, 14:54 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 GMT
Scheduled -

Business Objects upgrade: 20th – 21st March 2025



What is being done?
University IT is upgrading Business Objects.

When is it being done?
Between 08:00 on Thursday, 20th March and 17:00 on Friday, 21st March 2025.

Who will be affected?
All Business Objects users.

How will this affect service users?
Business Objects will be unavailable during the advertised window.

Why is it being done?
This is essential to maintain support for the platform (hardware and operating system) and for the Business Objects application.
Mar 19, 15:12 GMT
Mar 20, 2025

Unresolved incident: Android Devices - Connecting to Eduroam Wi-Fi.

Mar 19, 2025

No incidents reported.

Mar 18, 2025
Email: Unexpected failure messages affecting some users
Resolved - Microsoft has applied their updated fix to almost all of the infrastructure, and consider normal service to be restored for almost all users.

They do report that a small quantity of equipment is taking longer to receive the fix, so if you are still impacted by this issue please seek assistance by contacting University IT.
Mar 18, 09:35 GMT
Update - Microsoft have successfully completed testing the latest iteration of their fix, and are now deploying it.
They will provide the next update at 8pm Monday 17 March 2025
Mar 17, 16:15 GMT
Update - Microsoft continue to develop and improve their fix as they uncover additional complications to the issue.
They will provide their next update at 4pm Monday 17 March 2025
Mar 17, 11:02 GMT
Update - Microsoft completed rolling out their fix, but subsequently discovered that there was an additional aspect to the issue which resulted in the same symptoms, and are now developing an additional fix for this also.

Microsoft will provide a further update at 6:30pm Friday 14 March 2025
Mar 14, 09:24 GMT
Monitoring - Microsoft have partially deployed their fix, and expect full service to be restored for all users by the time of their next update at noon on Thursday 13 March 2025
Mar 13, 09:53 GMT
Update - Microsoft have updated that they have encountered an issue in deploying their fix, which is delaying the resolution.
They will provide a further update at 5pm Wednesday 12 March 2025
Mar 12, 09:34 GMT
Identified - Microsoft have informed us that a small number of users have been impacted by a bug which can prevent them from being able to successfully send or receive emails.

If you are affected by this issue, you may find that when you send an email you receive an automatic reply saying your message could not be delivered, and it will mention an error "554 5.6.0 Corrupt message content". Similarly, other people sending you emails may also find that it is not delivered to you.

Microsoft are preparing to deploy a fix for this issue, and will have more information at their next update at 6pm on Tuesday 11 March 2025 on how long it will take to fully restore service to those affected.
If you are affected by this issue, consider temporarily using alternative communication methods such as Microsoft Teams messages, until Microsoft can restore full service.
Mar 11, 10:16 GMT
Mar 17, 2025
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
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