Identified - The payment gateway used to add credit to your myPrint account is currently unavailable. However myPrint printing service is still available.
Apr 02, 2026 - 15:09 BST
Investigating - We are aware of an issue affecting research output download statistics on the ORCA (Online Research @ Cardiff) user interface. This is affecting both the homepage, and the statistics of individual records since January this year. This issue is currently under investigation. The ORCA service is otherwise unaffected.
Mar 12, 2026 - 16:08 GMT
Identified - We are currently investigating a high volume of scam emails delivered to Cardiff University accounts.
These messages use several tactics, including: •Prompts to call a phone number to claim an expensive tech prize. •Links to files with misleading names such as “Cardiff University” or “Cardiff University March 2026 Payroll Update”. •Sender addresses that may appear to come from within the University.
Our security teams are isolating and removing these messages and blocking any associated malicious links or files.
You do not need to report receiving these emails, but you may use the Report Message button in Outlook if you wish. If you have clicked a link in one of these emails and have entered your username or password, please change your password immediately and contact the IT Service Desk.
Please continue to follow our guidance on staying safe (search on the intranet for scam messages), including checking whether you were expecting an email or shared file before interacting with it.
Mar 04, 2026 - 16:15 GMT
As a result, printing WILL be available in the site libraries on this date.
However, the payment gateway used to add credit to your myPrint account will be unavailable from 15:30 Tuesday 31 March to 14:00 Thursday 2 April. If you need to top up your printing account, please instead visit a Cardiff University library during staffed hours, where staff will be able to help.
Why is this being done? The interruption to the print payment gateway is due to supplier issues, and we are working hard to resolve this as soon as possible.
As a result, printing WILL be available in the site libraries on this date.
However, the payment gateway used to add credit to your myPrint account will be unavailable from 15:30 Tuesday 31 March to 14:00 Thursday 2 April. If you need to top up your printing account, please instead visit a Cardiff University library during staffed hours, where staff will be able to help.
Why is this being done? The interruption to the print payment gateway is due to supplier issues, and we are working hard to resolve this as soon as possible.