Identified - The issue has been identified and a fix is being implemented.
Apr 02, 2025 - 17:28 BST
Investigating - We are currently investigating an issue with Manage My Publications, the research publications quick deposit application. The link to Web of Science in MMP is currently broken, and this is hampering upload of publications data to ORCA from Web of Science. Other MMP deposit functionality appears to be unaffected.
An update will be provided as soon as more information is available.
Mar 18, 2025 - 09:57 GMT
Investigating - University IT has been made aware of an intermittent issue external to the university which is impacting Teams telephony audio, both internally and externally. Users are reporting they cannot hear the audio of participants in their telephone conversations. This has been escalated to our service provider.
We apologise for any inconvenience this may be causing.
Apr 02, 2025 - 16:24 BST
Identified - Aruba, the manufacturer of our device registration solution, was recently acquired by Hewlett-Packard. As part of this transition, HP is rebranding the Aruba ClearPass QuickConnect software and has released an updated version on the Google Play Store. Unfortunately, this rebranding and software update have temporarily impacted the registration process for Android devices on the network. They have broken the hyperlink in their software, which still points to the older (now deleted) version of the ClearPass QuickConnect App.
To ensure a smooth registration, we recommend that users download the new HP 'ClearPass QuickConnect' software on the Google Play Store before proceeding with the Intranet Instructions.
We have informed Hewlett-Packard of this issue, and they are trying to resolve it.
Mar 14, 2025 - 10:29 GMT
Completed -
The scheduled maintenance has been completed.
Apr 3, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 08:00 BST
Scheduled -
What is being done? ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.
When is this being done? This will next take place on Wednesday 2 April 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.
Who will be affected? All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.
How will this affect service users? Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.
Why is this being done? Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Mar 19, 15:16 GMT
Apr 2, 2025
Unresolved incidents: Teams Telephony, Manage My Publications (MMP).
Resolved -
This incident has been resolved.
Apr 1, 14:11 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
Apr 1, 11:36 BST
Investigating -
Resource Booker
We are currently experiencing a technical issue which is affecting the availability of Resource Booker. We are working with the supplier to resolve the issue as soon as possible.
Unfortunately, we are unable to approve bookings made on Resource Booker until the issue is resolved.
We apologise for any inconvenience this might cause.
Apr 1, 10:51 BST
Completed -
The scheduled maintenance has been completed.
Mar 29, 15:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 15:00 GMT
Scheduled -
Turnitin
What is being done? Emergency system maintenance conducted by the suppliers.
When is it being done? Saturday 29 March 2025, 15:00 – 15:30.
Who will this affect? All users of the Turnitin service.
How will this affect users of the service? Turnitin functionality such as submissions, plagiarism checks and marking will be unavailable during the stated period.
Why is it being done? Emergency maintenance conducted by suppliers.
Resolved -
This incident has been resolved.
Mar 27, 09:37 GMT
Monitoring -
A fix has been implemented and we are monitoring results. We apologise for any inconvenience this may have caused.
Mar 24, 11:29 GMT
Investigating -
University IT is aware of an issue with the University 'GUEST' and 'CU-WIRELESS' Networks and technical staff are currently investigating.
Further updates will follow as more information becomes available.
We apologise for any inconvenience this is causing.
Mar 24, 10:10 GMT
Resolved -
The issue regarding accessing the SIMS Client has now been resolved.
Mar 26, 11:56 GMT
Monitoring -
A fix has been implemented and the issues affecting access to the SIMS client should now be resolved. Engineers are continuing to monitor the service.
Mar 26, 09:39 GMT
Investigating -
University IT are aware of an issue affecting access to the SIMS Client, and technical staff are currently investigating. Note that SIMS Online is unaffected.
An update will be provided as soon as more information is available.
Mar 26, 09:21 GMT
Resolved -
To the best of our ability to verify, we consider that this issue has been resolved. If you encounter this error, please contact University IT for support.
Mar 21, 17:07 GMT
Investigating -
We have been made aware of an issue which may be affecting the ability of users in the University to send emails to certain recipients.
Those impacted by this have received an automated reply from Microsoft indicating that their message couldn't be delivered as they are not authorized to relay messaged through the Office 365 email servers for the receiving domain.
We are investigating the scale of this issue, and attempting to determine the cause.
Mar 20, 15:40 GMT
Resolved -
Work was completed - waiting to see if it had any positive impact.
Mar 21, 15:09 GMT
Identified -
Certain areas of the university's wireless network will undergo a software update tonight to fix an issue affecting Microsoft Teams telephony and video calls.
The update will begin at 22:00 tonight, Thursday, March 20, and is expected to be completed by 02:00 on Friday, March 21, 2025.
Users in the affected areas (below) may experience up to 30 minutes of wireless service disruption during the update.
Aberconway ASSL Bute Carbs building Casim stores CSL Corbett Road houses Cubric Old Cubric/CUCHDS Deri house Glamorgan Hadyn Ellis John Percival Julian Hodge Law Life sciences Main college Music 2 North road 8-10 North road Optom Park Place houses Queens Ranch basement Redwood SBARC Sir Martin Evans Tower Building
During the update, the university’s wireless network will be unavailable for up to 30 minutes in the affected areas
Mar 20, 13:47 GMT
Completed -
The scheduled maintenance has been completed and Business Objects is available for use.
Mar 21, 14:54 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:00 GMT
Scheduled -
Business Objects upgrade: 20th – 21st March 2025
What is being done? University IT is upgrading Business Objects.
When is it being done? Between 08:00 on Thursday, 20th March and 17:00 on Friday, 21st March 2025.
Who will be affected? All Business Objects users.
How will this affect service users? Business Objects will be unavailable during the advertised window.
Why is it being done? This is essential to maintain support for the platform (hardware and operating system) and for the Business Objects application.
Mar 19, 15:12 GMT
Mar 20, 2025
Unresolved incident: Android Devices - Connecting to Eduroam Wi-Fi.