IT Service Status Page

All Systems Operational

About This Site

This page details the current status of services maintained by Cardiff University, and select external service providers.

If this page does not reflect your experience with our services, please contact the Service Desk at
it-support@cardiff.ac.uk
+44 (0)29 2251 1111.

Communication & Collaboration Operational
Email & Calendar (Outlook) Operational
Microsoft Teams Operational
Netcall (Call Centre functionality) Operational
Telephony (Microsoft Telephony) Operational
Viva Engage Operational
Corporate Reporting, Data and Analytics Operational
Business Objects Operational
Business Intelligence Operational
Computers, Software, & Printing Operational
Desktop, Laptops, & Mobile devices Operational
Printing, Copying, & Scanning Operational
Published Applications (Horizon) Operational
Remote Access to a Campus Computer Operational
File Storage Operational
Home & Shared drive (H: & S:) Operational
Microsoft Cloud Storage ? Operational
Finance Systems Operational
Financial and Procurement System (Oracle-EBS) Operational
Help & Support Operational
Service Desk Support (IT single point of contact) Operational
IT Portal (Self Service ticket logging) Operational
Student Enquiry (GECKO) Operational
HR & Student Record Systems Operational
PeopleXD (Core HR) Operational
SIMS (Admin) Operational
Library Systems Operational
Electronic Resources ? Operational
Library Management System (ALMA) Operational
LibrarySearch (Primo) Operational
Reading Lists (Leganto) Operational
Network Operational
Wired Network Connectivity Operational
Wireless Network Connectivity Operational
Virtual Private Networks (VPN) Operational
Public Website & Intranet Operational
Public Website (Squiz) Operational
Intranet (Squiz) Operational
Research Operational
ARCCA Processing and Analysis (Hawk) Operational
ORCA & Manage My Publications ? Operational
Research Data Store ? Operational
Research Portal (Converis) ? Operational
Research Data Repository (Figshare) ? Operational
Room & Equipment Bookings Operational
Resource Booker Operational
Room Bookings (Syllabus Plus / Scientia) Operational
Student Systems Operational
Learn Plus (Panopto) Operational
Mahara Operational
Residences Student Portal (Accommodation) Operational
Student App Operational
Student Records (SIMS Online) Operational
Student Timetable Operational
Turnitin Operational
VLE (Learning Central) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Viva Engage (Yammer) - Read only during maintenance Sep 20, 2025 17:00 - Sep 21, 2025 05:00 BST

Microsoft is undertaking maintenance on Viva Engage, and has notified that it will operate in Read Only mode during that period.

Users will be able to view posts, messages, storylines, and communities; but will not be able to create posts, reply to conversations, post to their storyline, or make edits. Any attempt to perform these actions will result in error messages.
Posted on Sep 03, 2025 - 11:27 BST

MS Teams (Q&A feature only) - Read only during maintenance Sep 20, 2025 17:00 - Sep 21, 2025 05:00 BST

Microsoft is undertaking maintenance on the Q&A feature within Microsoft Teams, and has notified that it will operate in Read Only mode during that period.

During this period you will not be able to:
• Create meetings, Town halls, or webinars with Q&A added
• Turn Q&A off/on in meeting options
• Edit Q&A engagement settings
• Reply or react to Q&A messages
• Perform any other write-related actions
Posted on Sep 04, 2025 - 10:33 BST

myPrint and Staff Print services running at risk – Monday 22 September, 17:00 – 20:00 Sep 22, 2025 17:00-20:00 BST

What is being done?
We are updating the software on the Papercut servers which underpin the myPrint and Staff Print printing services. This will involve a scheduled temporary period during which the services may be interrupted, in order to apply a software patch.

When is this being done?
Monday 22 September between 17:00 and 20:00 hours.

Who will be affected?
Staff and student users of myPrint and Staff Print may be affected during this time.

How will this affect users of the service?
During this time there may be small periods where printing may stop or may not be available for staff and students using myPrint and Staff Print.

Why is this being done?
To update the myPrint and Staff Print services with the latest resilience and security features.
Posted on Sep 11, 2025 - 17:08 BST

Viva Engage (Yammer) - Read only during maintenance Sep 27, 2025 17:00 - Sep 28, 2025 05:00 BST

Microsoft is undertaking maintenance on Viva Engage, and has notified that it will operate in Read Only mode during that period.

Users will be able to view posts, messages, storylines, and communities; but will not be able to create posts, reply to conversations, post to their storyline, or make edits. Any attempt to perform these actions will result in error messages.
Posted on Sep 03, 2025 - 11:29 BST

MS Teams (Q&A feature only) - Read only during maintenance Sep 27, 2025 17:00 - Sep 28, 2025 05:00 BST

Microsoft is undertaking maintenance on the Q&A feature within Microsoft Teams, and has notified that it will operate in Read Only mode during that period.

During this period you will not be able to:
• Create meetings, Town halls, or webinars with Q&A added
• Turn Q&A off/on in meeting options
• Edit Q&A engagement settings
• Reply or react to Q&A messages
• Perform any other write-related actions
Posted on Sep 04, 2025 - 10:35 BST
Sep 17, 2025

No incidents reported today.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025
Viva Engage (Yammer) - Read only during maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 17:00 BST
Scheduled - Microsoft is undertaking maintenance on Viva Engage, and has notified that it will operate in Read Only mode during that period.

Users will be able to view posts, messages, storylines, and communities; but will not be able to create posts, reply to conversations, post to their storyline, or make edits. Any attempt to perform these actions will result in error messages.
Sep 13, 17:00 BST
MS Teams (Q&A feature only) - Read only during maintenance
Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 17:01 BST
Scheduled - Microsoft is undertaking maintenance on the Q&A feature within Microsoft Teams, and has notified that it will operate in Read Only mode during that period.

During this period you will not be able to:
• Create meetings, Town halls, or webinars with Q&A added
• Turn Q&A off/on in meeting options
• Edit Q&A engagement settings
• Reply or react to Q&A messages
• Perform any other write-related actions
Sep 4, 10:32 BST
Sep 13, 2025
Sep 12, 2025

No incidents reported.

Sep 11, 2025
Published Applications and Desktops service (Horizon) – 11/09/25
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 19:00 BST
Scheduled -

Published Applications and Desktops service (Horizon) – 11/09/25



What is being done?
University IT is migrating services from the Redwood data centre to our Park Place data centre.

When is it being done?
Between 19:00 and 22:00 (approx.) on Thursday, 11th September 2025.

Who will be affected?
Any user accessing one of the applications listed below (via Horizon).

Business Objects
Business Objects CMC
Core Backoffice CFG
Core Backoffice Live
Core Backoffice UAT
Core Java AdoptJDK TEST
KxWelcome 23.2 Live
KxWelcome 23.2 Test
KxWelcome 23.2 Training
KxWelcome 24.1 - Live
KX Welcome 24.1 Test
KxWelcome 24.1 - Training
MRM.plus2
Scientia Timetabling
Oracle EBS
Oracle EBS Dev
Oracle EBS PreProd
Room Service LIVE
Room Service TEST
Room Service TRAINING
Syllabus Plus Timetabling v4
Scientia Timetabling

How will this affect service users?
At 19:00 any user connected to one of the specified applications will be disconnected from the service and will not be able to reconnect until the work is complete.

Why is it being done?
This is essential data centre work.
Sep 8, 07:53 BST
Sep 10, 2025
Published Applications and Desktops service (Horizon) – 10/09/25
Completed - The scheduled maintenance has been completed.
Sep 10, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 BST
Scheduled -

Published Applications and Desktops service (Horizon) – 10/09/25



What is being done?
University IT is migrating services from the Redwood data centre to our Park Place data centre.

When is it being done?
Between 19:00 and 22:00 (approx.) on Wednesday, 10th September 2025.

Who will be affected?
Any user accessing one of the applications listed below (via Horizon).

Oracle EBS DEV Firefox
Oracle EBS DEV Test

How will this affect service users?
At 19:00 any user connected to one of the specified applications will be disconnected from the service and will not be able to reconnect until the work is complete.

Why is it being done?
This is essential data centre work.
Sep 8, 07:50 BST
Sep 9, 2025
Published Applications and Desktops service (Horizon) – 09/09/25
Completed - The scheduled maintenance has been completed.
Sep 9, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 19:00 BST
Scheduled -

Published Applications and Desktops service (Horizon) – 09/09/25



What is being done?
University IT is migrating services from the Redwood data centre to our Park Place data centre.

When is it being done?
Between 19:00 and 22:00 (approx.) on Tuesday, 9th September 2025.

Who will be affected?
Any user accessing one of the applications listed below (via Horizon).

Access 2016
Artemis
Estates Room Service Database
EViews
EViews_13
Google Chrome
Kinovea
Morning Star Direct
PopArt
SPSS 29
SIMS client (all environments)

How will this affect service users?
At 19:00 any user connected to one of the specified applications will be disconnected from the service and will not be able to reconnect until the work is complete.

Why is it being done?
This is essential data centre work.
Sep 8, 07:43 BST
Sep 8, 2025
Published Applications and Desktops service (Horizon) – 08/09/25
Completed - The scheduled maintenance has been completed.
Sep 8, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 19:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 07:46 BST
Scheduled -

Published Applications and Desktops service (Horizon) – 08/09/25



What is being done?
University IT is migrating services from the Redwood data centre to our Park Place data centre.

When is it being done?
Between 19:00 and 22:00 (approx.) on Monday, 8th September 2025.

Who will be affected?
Any user accessing one of the applications listed below (via Horizon).

Advanced Design System 2022
ArcCatalog
ArcGIS Pro
ArcGlobe
ArcMap
ArcScene
Arlequin
Bottleneck
BurliNews
Corel Paintshop Pro 2023
Corel PHOTO-PAINT 2024
CorelDRAW 2024
Dips
DnaSP
DStress
DxfGeo
EMPro 2021
EMPro 2022
Excel
FastGrav
GMetrix
Grapher
HYPACK
iNEWS
JTDist
MegaX
MobaXterm
Origin
Origin 2024
PAST
pblock
pdyke
Python
RefinitivExcel
RefinitivWorkspace
RocFall
RocPlane
RS2
RS2 Compute
RS2 Interpret
Settle3
Slide2
Slide2 Groundwater Compute
Slide2 Interpret
Slide2 Slope Stability Compute
Spyder
Surfer
SystemVue 2021
SystemVue 2022
TCS
THERM_77
Thompson Reuters
Vortex 10
WUFI
WUFI 2D
WUFI Animation 1D
WUFI2DMotion
WUFIGraph

How will this affect service users?
At 19:00 any user connected to one of the specified applications will be disconnected from the service and will not be able to reconnect until the work is complete.

Why is it being done?
This is essential data centre work.
Sep 8, 07:11 BST
Online Enrolment unavailable via SIMS Online
Resolved - The issue affecting the Online Enrolment section within SIMS Online has now been resolved.
Sep 8, 11:16 BST
Monitoring - A fix has been implemented and the issues affecting the Online Enrolment facility within SIMS Online should now be resolved. Engineers are continuing to monitor the service.
Sep 5, 15:36 BST
Update - This issue is still under investigation.
Sep 4, 13:58 BST
Investigating - University IT are aware of an issue with SIMS Online, specifically that the Online Enrolment section is currently 'unavailable due to maintenance'. We are in urgent contact with our suppliers to get this resolved.
Students looking to enrol online are advised to periodically login to SIMS Online and see whether the section is still unavailable, and also to monitor this Status Page.
Apologies for any inconvenience this is causing.
Sep 3, 09:56 BST
Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Sep 4, 2025
Hawk (University Supercomputer Service) – Planned Maintenance on Wednesday 3 September 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 BST
Scheduled - What is being done?
ARCCA are undertaking planned maintenance on the Hawk supercomputer and supporting infrastructure.

When is this being done?
This will next take place on Wednesday 3 September 2025. This maintenance day is scheduled regularly for the first Wednesday of every month. This is to ensure maximum awareness and allow our service users to plan ahead.

Who will be affected?
All users of the ARCCA Hawk University supercomputing service and supporting infrastructure.

How will this affect service users?
Hawk and supporting infrastructure will be at risk and so we advise users to save their work regularly on this day.

Why is this being done?
Hawk maintenance occurs as required on the first Wednesday of each month. This can be either be as a “Maintenance Outage” period or an “At Risk” period. This is to allow us to perform security patches, system upgrades, equipment replacements and other essential work.
Aug 21, 09:38 BST
Sep 3, 2025
← Incident History Powered by Atlassian Statuspage