Update - Further mitigating actions are planned over the next few weeks which should improve the situation further. These will be monitored for their impact after they are implemented.
May 07, 2024 - 10:39 BST
Update - Some minor brief unresponsiveness of parts of the service may have been experienced by some users on occasion due to an ongoing intermittent issue with a piece of technology which the Filestore service utilises. Engineers continue to monitor the situation, and are taking mitigating action as appropriate to minimise the impact upon the service.
Apr 18, 2024 - 10:15 BST
Monitoring - Our engineers have identified a possible cause of this issue, and have remediated. They continue to monitor the system, but it is believed that usual service has been restored.
Apr 17, 2024 - 10:07 BST
Investigating - We have been receiving reports of some users experiencing issues when trying to access the Shared Drive (aka S: drive).
Users encountering difficulties report being prompted to enter network credentials, but cannot obtain access.
We are currently conducting investigations into this matter, and will provide an update shortly. We apologise for the inconvenience this issue may cause.
Apr 16, 2024 - 14:33 BST
Communication & Collaboration
Operational
Desktop Telephony
Operational
Email & Calendar (Outlook)
Operational
Microsoft Teams
Operational
Netcall (Call Centre functionality)
Operational
Skype for Business (Telephony & Instant Messaging)
Operational
Yammer
Operational
Zoom
Operational
Corporate Reporting, Data and Analytics
Operational
Business Objects
Operational
Business Intelligence
Operational
Computers, Software, & Printing
Operational
Desktop, Laptops, & Mobile devices
Operational
Printing, Copying, & Scanning
Operational
Published Applications (Horizon)
Operational
Remote Access to a Campus Computer
Operational
File Storage
Degraded Performance
Home & Shared drive (H: & S:)
Degraded Performance
Microsoft Cloud Storage
?
Operational
Finance Systems
Operational
Financial and Procurement System (Oracle-EBS)
Operational
Help & Support
Operational
Service Desk Support (IT single point of contact)
Operational
IT Portal (Self Service ticket logging)
Operational
Student Enquiry (GECKO)
Operational
LinkedIn Learning
Operational
HR & Student Record Systems
Operational
PeopleXD (Core HR)
Operational
SIMS (Admin)
Operational
Library Systems
Operational
Electronic Resources
?
Operational
Library Management System (ALMA)
Operational
LibrarySearch (Primo)
Operational
Reading Lists (Leganto)
Operational
Network
Operational
Wired Network Connectivity
Operational
Wireless Network Connectivity
Operational
Virtual Private Networks (VPN)
Operational
Public Website & Intranet
Operational
Public Website (Squiz)
Operational
Intranet (Squiz)
Operational
Research
Operational
ARCCA Processing and Analysis (Hawk)
Operational
ORCA & Manage My Publications
?
Operational
Research Data Store
?
Operational
Research Portal (Converis)
?
Operational
Room & Equipment Bookings
Operational
Resource Booker
Operational
Room Bookings (Syllabus Plus / Scientia)
Operational
Completed -
ARCCA Hawk services have now been restored.
Please remember computers that were powered off ahead of the electrical works in Redwood will need to be powered back on to allow you to remotely connect to them.
Thank you for your patience.
May 3, 14:02 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 13:23 BST
Scheduled -
The electrical power work in the Redwood building was completed on Thursday late afternoon, 2 May 2024.
On-site access and remote access to the computers in the Redwood building is now working as normal; however you will need to ensure that any computers are switched on again to allow you to remotely connect to them.
While we had hoped to begin restarting ARCCA Hawk services on Thursday afternoon, this process was delayed in order to grant Estates some additional time to complete their essential maintenance work. We will of course update you once ARCCA Hawk services have been fully resumed.
Once again, apologies for the inconvenience caused by this service outage.
May 3, 13:23 BST
Completed -
The scheduled maintenance has been completed.
May 3, 00:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 07:00 BST
Scheduled -
What is being done?
Due to essential electrical maintenance work by Estates in the Redwood Building on Thursday 2 May 2024, the following IT services will be affected.
Redwood Building computer access.
All IT equipment and services in the Redwood building which use mains power will be unavailable for a period during the day. During the electrical work, both on-site and remote access to those computers will be unavailable. Access may be intermittent due to the nature of the electrical work.
Hawk Supercomputer and supporting ARCCA services hosted at Redwood Building.
The following will be unavailable for a period during this day, and we will endeavour to restore service as soon as possible: • Hawk compute and login systems, including local file system storage. • ARCCA-managed research data storage systems (this does not include the University's Research Data Store). • ARCCA hosted VM infrastructure. • MySCW web portal.
Please note that any submitted compute jobs on ARCCA equipment will not start, if their maximum run time exceeds the time at which the outage is scheduled to begin. However, there should be available capacity for most jobs prior to the outage.
Further Information
• Regarding electrical works, please contact Nicholas Driscoll in the Estates Department. • Regarding IT service impacts, please contact IT Support - Telephone +44 (0)29 2251 1111, https://www.cardiff.ac.uk/help/contact-us/it-support
Why is it being done?
This forms part of Estates maintenance activities. University IT is working with Estates to minimise impact to service users. We apologise for any inconvenience and for the short notice, which is due to the essential and urgent nature of the electrical work.
Apr 26, 15:44 BST
Resolved -
The issue regarding access to multiple services has now been resolved.
Apologies for any inconvenience this has caused.
Apr 29, 15:05 BST
Identified -
Problems regarding access to multiple services have been identified and engineers are working to resolve the issue.
Apr 29, 14:37 BST
Investigating -
University IT are aware of issues accessing multiple services and technical staff are currently investigating. Such services include, but not limited to:
- SIMS (including access to direct applicant forms) - Library Search - Horizon - Intranet - VPN
An update will be provided as soon as more information is available.
Apr 29, 14:26 BST