Managed computers and access to CardiffApps

Incident Report for Cardiff University

Resolved

This incident has been resolved.

Posted Dec 16, 2021 - 17:17 GMT

Monitoring

We are now rolling out a fix to this issue and computers will once again be able to connect to software applications in CardiffApps, and undertake device imaging and onboarding.

Posted Nov 12, 2021 - 16:23 GMT

Identified

The issue is due to a problem with underlying infrastructure (Zenworks) and will also be affecting device configuration into Zenworks using imaging or onboarding via inTune.

Posted Nov 12, 2021 - 14:36 GMT

Investigating

University IT are aware of a possible issue affecting managed computers (desktops and laptops) and access to software using CardiffApps. We are investigating the impact of this issue.

Ian Bradley - Service Manager

Posted Nov 12, 2021 - 14:27 GMT

This incident affected: Computers, Software, & Printing (Desktop, Laptops, & Mobile devices).