Virgin Media Broadband users - VPN Access

Incident Report for Cardiff University

Investigating

We have been made aware that some Virgin Media Broadband customers are experiencing difficulties connecting to the University’s VPN service (GlobalProtect). Our current understanding is that the issue originates with Virgin Media, and we are actively monitoring the situation.

Affected users may find that they are unable to establish a VPN connection or that the connection is unstable once connected.

We apologise for any inconvenience this may cause and appreciate your patience while the issue is resolved.

Posted Dec 01, 2025 - 14:38 GMT

This incident affects: Network (Virtual Private Networks (VPN)).