Service Desk Ticketing System (ASM) - Planned maintenance: 06/11/26 - 08/11/26
What is being done? Our support partner, Alemba, is applying updates to the Service Desk Ticketing System (ASM).
When is it being done? Between 20:00 on Friday, 6th November and 15:00 on Sunday, 8th November 2026.
Who will this affect? All users across all partitions (Finance, Human Resources, Registry and University IT).
This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system.
How will this affect users? The Service Portal and the Service Desk application (ASM) will be unavailable, though service is likely to be restored sooner than advertised. The service should be considered as at risk until 17:00 on Monday, 9th November 2026.
Why is it being done? This is standard patching to apply application and security updates and bug fixes for known issues.
Posted Oct 28, 2026 - 13:13 GMT
This scheduled maintenance affects: Help & Support (Service Desk Support (IT single point of contact), IT Portal (Self Service ticket logging)).