Issues affecting Student App

Incident Report for Cardiff University

Resolved

The issue affecting the Student App has now been resolved.

Posted Oct 02, 2024 - 11:29 BST

Update

We are continuing to monitor the underpinning infrastructure. If you experience any issues logging in to the Student App, please re-open the app and try logging in again.

If you continue to experience issues logging in, please contact IT Support.

Posted Sep 30, 2024 - 12:13 BST

Monitoring

A fix has been implemented and the issues affecting access to the Student App should now be resolved. Engineers are continuing to monitor the service.

Posted Sep 30, 2024 - 11:19 BST

Investigating

University IT are aware of an issue affecting access to and use of the Student App, and technical staff are currently investigating.

An update will be provided as soon as more information is available.

Posted Sep 30, 2024 - 10:09 BST

This incident affected: Student Systems (Student App).