Issues accessing OneDrive whilst on campus

Incident Report for Cardiff University

Update

Latest reports indicate that whilst the fix has been effective for some, others are still encountering issues with accessing OneDrive whilst on campus.
Therefore, investigations are continuing into the cause and any possible fixes.

Access to OneDrive whilst not on campus seems unaffected.

Posted Oct 22, 2026 - 15:13 BST

Monitoring

We are aware of numerous reports of people encountering error messages and issues when trying to access their OneDrive whilst on campus.
A potential cause has been identified, and a possible fix applied.

Early indications are that this remediation has restored the service to normal again.
If you have previously encountered this issue and are on campus, please try to access your OneDrive again now that the fix has been applied.

Posted Oct 22, 2026 - 13:22 BST

This incident affects: File Storage (Microsoft Cloud Storage).