Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 05, 2026 - 20:00 GMT
Scheduled
Service Desk Ticketing System (ASM) – SSL certificate renewal
What is being done? Our support partner, Alemba, is renewing the SSL certificate for the Service Desk Ticketing System (ASM).
When is it being done? From 20:00 to 20:05 Thursday, 5th November 2026.
Who will this affect? All users across all partitions (Finance, Human Resources, Registry and University IT). This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system.
How will this affect users? The Service Portal and the Service Desk application (ASM) will be unavailable for up to 5 minutes.
Why is it being done? This is standard annual maintenance.
Posted Nov 05, 2026 - 15:55 GMT
This scheduled maintenance affected: Help & Support (Service Desk Support (IT single point of contact), IT Portal (Self Service ticket logging)).