Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 12, 2025 - 13:00 GMT
Scheduled
What is being done? The Library Chat service and Bomgar Remote Support will be unavailable while an essential upgrade takes place.
When is this being done? On Wednesday 12th March between 13:00 and 15:00 hours.
Who will be affected? All users of the Library Chat service and Bomgar Remote Support.
How will this affect service users? During this time, Library Chat service will be unavailable and IT service users will be unable to initiate remote support sessions via Bomgar Remote Support. We would advise IT staff not to schedule any support that requires Bomgar during this time.
Support staff users of the service in University IT and Library Service are recommended to install the upgraded Representative Console from Cardiff Apps, as soon as is convenient after the upgrade, so that it is ready for use.
Why is this being done? This is the rescheduled software upgrade which was originally planned for 26 February. This service outage is necessary to allow an upgrade to the Bomgar system, to bring us in line for support.
Further information Library Chat is an online instant messaging tool that enables service users to connect with a member of staff in the University Library Service. For more information, please see the Intranet for staff or students.
Bomgar Remote Support is a secure tool used for IT support.