Student Residences Portal: Access Issues

Incident Report for Cardiff University

Update

We are continuing to monitor for any further issues.

Posted Oct 29, 2026 - 16:24 GMT

Monitoring

The issue affecting the Student Residences Portal has been resolved. Users should now be able to access the service normally.

We will continue to monitor the service to ensure it remains stable. Thank you for your patience

Posted Oct 29, 2026 - 16:24 GMT

Identified

We are aware that some students are currently experiencing difficulties accessing the Student Residences Portal. Our technical teams are investigating the issue and working to restore normal service as quickly as possible.

Posted Oct 29, 2026 - 15:11 GMT

This incident affects: Student Systems (Residences Student Portal (Accommodation)).