Oracle EBS - Office365/WebADI issue

Incident Report for Cardiff University

Update

While we continue working to resolve this issue, we are applying a background change that will aid our investigation. We apologise for any inconvenience this is causing.

Posted Oct 20, 2026 - 16:43 BST

Identified

Oracle EBS - Office365/WebADI issue

University IT and Finance are aware of an issue where Microsoft Office appears to be unlicenced/not activated within the Published Applications service (AVD), and this is impacting functionality within Oracle EBS. The issue prevents users from launching the WebADI file easily or any other file that requires Word, Excel etc.

Currently, there is no workaround available but University IT is investigating options to resolve this issue and hope to have this functionality restored as quickly as possible.

Posted Oct 20, 2026 - 14:23 BST

This incident affects: Finance Systems (Financial and Procurement System (Oracle-EBS)).