Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 14, 2025 - 14:00 GMT
Scheduled
Service Desk Ticketing System (ASM) – Cloud migration
What is being done? University IT is preparing to migrate the Service Desk Ticketing System (ASM) to the cloud.
When is it being done? From 14:00 on Friday, 14th November to 12:00 on Monday, 17th November 2025.
Who will this affect? All users across all partitions (Finance, Human Resources, Registry and University IT). This includes customers (these can be internal and external to the university) who may log calls or interact with the system in some way, e.g., to request or approve shared drive access rights etc., and analysts, who manage/process calls within the system.
How will this affect users? From 14:00 on Friday, 14th November:
Customers and analysts will not be able to log into the Service portal. Analysts will not be able to log into the Service Desk Ticketing System (ASM).
Processing will be paused for all email queues used to feed the ticketing system. Any emails sent to these queues will not be processed until normal service resumes on Monday, 17th November 2025. Users do not need to take further action to ensure their email is processed.
All existing calls will be migrated to the cloud.
Why is it being done? This is part of the continual service improvement cycle and will improve the resilience of the service.
Posted Nov 14, 2025 - 10:58 GMT
This scheduled maintenance affects: Help & Support (Service Desk Support (IT single point of contact), IT Portal (Self Service ticket logging)).