Intermittent issues accessing the SIMS Client via RAS

Incident Report for Cardiff University

Resolved

The issue affecting access to the SIMS Client via RAS has now been resolved.

Posted Oct 12, 2026 - 15:50 BST

Monitoring

A fix has been implemented and the issues affecting access to the SIMS Client via RAS should now be resolved. Engineers are continuing to monitor the service.

Posted Oct 12, 2026 - 09:55 BST

Investigating

University IT are aware of an intermittent issue affecting access to the SIMS Client via RAS, and technical staff are currently investigating.

An update will be provided as soon as more information is available.

Posted Oct 12, 2026 - 09:31 BST

This incident affected: HR & Student Record Systems (SIMS (Admin)).