IT Services Interruptions 13/09/23 - 18/09/23
Scheduled Maintenance Report for Cardiff University
Completed
The scheduled maintenance has been completed.
Posted Sep 18, 2023 - 17:30 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 13, 2023 - 06:30 BST
Scheduled
What is being done?

Due to essential electrical maintenance work by Estates on Sunday 17/09/2023, the following IT services will be unavailable at the following dates and times, as preparations are made for the power outage.
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Wednesday 13/09/2023, 07:00-08:00 hrs: Hosted databases

A number of services which are dependent on University hosted databases will be unavailable between the above times. Please see Annex 1 below for a fuller list. However all IT services should be considered at risk, and service users are advised to save their work regularly during this time.
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Friday 15/09/2023, 15:00 hrs - Monday 18/09/2023, 17:00 hrs: Hawk Supercomputer and supporting ARCCA services hosted at Redwood Building

The following will be unavailable between the above dates and times:
• Hawk compute and login systems, including local file system storage.
• ARCCA hosted virtual machines.
• Research 'Gluster' data storage systems and other ARCCA managed research storage systems (this does not include the University's RDS service).
• Sparrow data analytics system.
• MySCW web portal.
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Friday 15/09/2023, 17:00 hrs - Monday 18/09/2023, 09:00 hrs: Selected Horizon Remote Access Applications

A number of applications accessed remotely through the Horizon service will be unavailable. Please see Annex 2 below for a list of applications that will be unavailable.
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Sunday 17/09/2023, 06:30 to 13:00 hrs: Redwood Power Outage

• All IT services in Redwood which use mains power will be unavailable, whether accessed on site or remotely.
• The following buildings, which receive their network services from Redwood, will have no network connection (wired or wireless):
o Redwood,
o Bute,
o Glamorgan,
o 2 North Road,
o 8-10 North Road,
o 5-7 Corbett Road.
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Who will this affect?
All users of the services above.

Further Information
• Regarding electrical works, please contact Colin Jenkins (JenkinsC34@cardiff.ac.uk) or Nicholas Driscoll in Estates Department.
• Regarding IT service impacts, please contact IT Support - Telephone +44 (0)29 2251 1111, https://www.cardiff.ac.uk/help/contact-us/it-support

Why is it being done?
This forms part of Estates maintenance activities. University IT is working closely with Estates to minimise impact to service users. We apologise for any inconvenience and for the short notice, which is due to the essential and urgent nature of the electrical work.


IT Service Management


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Annex 1: Hosted Databases Affected

SQL databases for the following customers and services are likely to be affected:
• Alumni
• ASM/vFire (Service Desk)
• AssetBank
• BI
• Corporate Planner
• CTR Databases
• Formic database (Medic)
• Fusion database (Psych Medicine)
• Kinetics
• KTP
• MCBLS Laura
• MClean
• Medic Databases (C4MED, NCMH Formic)
• Medic Examination Portal
• Music Databases
• MyIP
• OPAS
• Pentana
• PISA
• Qpulse
• Questionmark Perception
• Room Services Databases
• Solarwinds
• Solidworks
• Sports Bookings (Gladstone)
• Student Timetabling
• TrustID
• Validate UK


Annex 2: Horizon Remote Access Applications Affected

• Access 2016 (32 bit)
• Access 2016 (64 bit)
• Advanced Design System 2022
• A-Notepad-FMB
• A-Notepad-FMD
• A-Notepad-FME
• ArcGIS Pro with GPU
• ArcMap 10.8.2 with GPU
• Arlequin
• Artemis
• AvgTen
• Bottleneck
• Convert
• Corel PHOTO-PAINT
• CorelDRAW
• Dips
• DStress
• DxfGeo
• Eden
• EMPro 2021
• EMPro 2022
• Energy
• EViews
• Examine2D 8.0
• Examine3D 4.0
• Excel 2016
• FastGrav
• Global Mapper
• Google Chrome
• Grapher
• Hazus 6.0
• HYPACK
• iNEWS
• interpreterQ Media Player
• JTDist
• Kinovea
• Micromine 2020
• MobaXterm
• Morning Star Direct
• Notepad-FarmG
• Origin 2020
• PAST
• pblock
• pdyke
• PopArt
• QFM
• RefinitivExcel
• RefinitivWorkspace
• RocFall
• RocPlane
• RS2
• RS2 Compute
• RS2 Interpret
• SDL MultiTerm 2021 Convert
• SDL MultiTerm 2021 Desktop
• SDL MultiTerm 2021 Widget
• SDL Trados Studio 2021
• Sentinel Runtime Install
• Sentinel Runtime Uninstall
• Settle3
• Slide2
• Slide2 Groundwater Compute
• Slide2 Interpret
• Slide2 Slope Stability Compute
• Sphere
• Surfer
• SystemVue 2021
• SystemVue 2022
• TEST_SIMS_DEV02
• Thompson Reuters
• Verse Client Interface
• Verse_Client_Batch_Test
• VisPilot Configuration
• Vortex
• Vortex 10
Posted Sep 08, 2023 - 15:49 BST
This scheduled maintenance affected: Computers, Software, & Printing (Desktop, Laptops, & Mobile devices, Printing, Copying, & Scanning, Published Applications (Horizon), Published Desktops (Horizon)), Communication & Collaboration (Desktop Telephony), Research (ARCCA Processing and Analysis (Hawk)), and Network (Wired Network Connectivity, Wireless Network Connectivity, Virtual Private Networks (VPN)).