Redwood Building and ARCCA - IT Interruptions - 02/05/2024
Scheduled Maintenance Report for Cardiff University
The scheduled maintenance has been completed.
Posted May 03, 2024 - 00:00 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 02, 2024 - 07:00 BST
What is being done? 

Due to essential electrical maintenance work by Estates in the Redwood Building on Thursday 2 May 2024, the following IT services will be affected. 

Redwood Building computer access.

All IT equipment and services in the Redwood building which use mains power will be unavailable for a period during the day. During the electrical work, both on-site and remote access to those computers will be unavailable. Access may be intermittent due to the nature of the electrical work.

Hawk Supercomputer and supporting ARCCA services hosted at Redwood Building.

The following will be unavailable for a period during this day, and we will endeavour to restore service as soon as possible:
• Hawk compute and login systems, including local file system storage. 
• ARCCA-managed research data storage systems (this does not include the University's Research Data Store). 
• ARCCA hosted VM infrastructure.
• MySCW web portal. 

Please note that any submitted compute jobs on ARCCA equipment will not start, if their maximum run time exceeds the time at which the outage is scheduled to begin. However, there should be available capacity for most jobs prior to the outage.

Further Information 

• Regarding electrical works, please contact Nicholas Driscoll in the Estates Department. 
• Regarding IT service impacts, please contact IT Support - Telephone +44 (0)29 2251 1111,

Why is it being done? 

This forms part of Estates maintenance activities. University IT is working with Estates to minimise impact to service users. We apologise for any inconvenience and for the short notice, which is due to the essential and urgent nature of the electrical work.
Posted Apr 26, 2024 - 15:44 BST
This scheduled maintenance affected: Computers, Software, & Printing (Desktop, Laptops, & Mobile devices, Printing, Copying, & Scanning, Remote Access to a Campus Computer), Research (ARCCA Processing and Analysis (Hawk)), and Network (Wired Network Connectivity, Wireless Network Connectivity).