Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 22, 2024 - 07:30 BST
Scheduled
What is being done? As part of a phased rollout, we will be updating the firmware and configuring the language settings to provide Welsh as an option on the remaining compatible Konica MFD (Multifunctional Devices) across campus.
When is it being done?
• From Monday 22nd July to Friday 26th July, inclusive, the devices will be batched, with each batch completed on a different day. Where a school/department has more than one device on our list we have split the devices up into different batches to ensure you will always have at least one functional device. • The work will consist of a firmware update on the morning of your device’s allocated day. These updates will start from 7.30am with the majority completed by 9am. • A list of printers affected and dates was circulated as part of an email to all schools on 15-07-2024. • From Monday 29 July to Friday 2 August inclusive, a Konica engineer will be onsite to resolve any outstanding issues experienced during the Welsh language upgrades and previous connectivity testing. The project will be in touch with key stakeholders in the schools/deps of affected devices directly to agree arrangements around the engineer visit. Any disruption should be minimal.
If your device is not on our list as mentioned above, then it is either incompatible with the Welsh language settings/ firmware upgrade and excluded from the rollout, or has already been done in the previous phase of the rollout.
Who will this affect? All Staff using the Konica MFDs in the above buildings at the advertised dates and times.
How will this affect service users? During the update, a message will show on the control panel of the MFD to say that it is being remotely administered and to not turn off. First the update will download onto the device. This will take around 30 minutes during which time the device will continue to work as normal. It will then automatically reboot (5 minutes) to install the update. During the reboot the device will not be operational.
Why is it being done? As part of the bilingual MFD rollout.
Please contact Lisa Megraw (MegrawL@cardiff.ac.uk), Senior Project Manager, if you have any questions or concerns.