Service Desk Ticketing System (ASM) - Fix for known issue

Scheduled for Apr 25, 07:30 - 08:00 BST

Scheduled

Service Desk Ticketing System (ASM)

What is being done?
Our support partner, Alemba, is applying a fix for a known issue that impacts performance of the Service Desk Ticketing System (ASM).

When is it being done?
Between 07:30 and 08:00 on Saturday, 25th April 2026.

Who will this affect?
All users across all partitions (Finance, Human Resources, Registry and University IT).

This includes customers (these can be internal and external to the university) who may log calls or interact with the system, and analysts, who manage/process calls within the system.

How will this affect users?
The Service Portal and the Service Desk application (ASM) will be unavailable for a short period.

Why is it being done?
This is to resolve a known issue.

Posted Apr 23, 2026 - 15:32 BST

This scheduled maintenance affects: Help & Support (Service Desk Support (IT single point of contact), IT Portal (Self Service ticket logging)).