ORCA - Research output download statistics

Incident Report for Cardiff University

Resolved

We have updated the ORCA database and will look to rebuild and restore the download statistics over the next month. We have removed the blank download statistics feature as a temporary measure, to avoid confusion.

Posted Jul 15, 2026 - 12:05 BST

Investigating

We are aware of an issue affecting research output download statistics on the ORCA (Online Research @ Cardiff) user interface. This is affecting both the homepage, and the statistics of individual records since January this year. This issue is currently under investigation. The ORCA service is otherwise unaffected.

Posted Mar 12, 2026 - 16:08 GMT

This incident affected: Research (ORCA & Manage My Publications).