Student Records (SIMS) - Online and Client

Incident Report for Cardiff University

Resolved

The issue with Student Records (SIMS) has now been resolved. If staff or students continue to experience problems they suspect is caused by this incident, they should contact the IT Service Desk:

it-servicedesk@cardiff.ac.uk
+44 (0)29 2251 1111

Posted Aug 01, 2022 - 14:56 BST

Monitoring

A fix has been implemented and the issues affecting Student Records (SIMS) should now be resolved. Engineers are continuing to monitor the service.

Posted Aug 01, 2022 - 13:48 BST

Update

Problems with SIMS Online and Client remain ongoing and engineers are working to identify the issue.

Posted Aug 01, 2022 - 10:28 BST

Investigating

University IT are aware of an issue with SIMS Online, and technical staff are currently investigating.

An update will be provided as soon as more information is available.

Posted Aug 01, 2022 - 09:40 BST

This incident affected: HR & Student Record Systems (SIMS (Admin)) and Student Systems (Student Records (SIMS Online)).