Unplanned Network Outage - Dental Hospital

Incident Report for Cardiff University

Resolved

This incident has been resolved.
Posted Nov 26, 2025 - 14:49 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 25, 2025 - 12:54 GMT

Identified

We are still experiencing issues with certain outlets located in the lower half of the building. Engineers are on site to resolve the issue.
Posted Nov 25, 2025 - 09:01 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 24, 2025 - 13:47 GMT

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 24, 2025 - 10:34 GMT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 24, 2025 - 09:58 GMT

Investigating

University IT is aware of an issue with the University Network based in the Dental Hospital, Heath Park Campus, and technical staff are currently investigating.

Further updates will follow as more information becomes available.

We apologise for any inconvenience this is causing.
Posted Nov 24, 2025 - 09:56 GMT
This incident affected: Network (Wired Network Connectivity, Wireless Network Connectivity).