Resolved -
Testing continues to indicate that this issue has been resolved, and we have not been informed of any further instances of this issue occurring.
Mar 11, 09:57 GMT
Monitoring -
Testing indicates that the issue which was affecting the operation of Microsoft link protection technology for users on BT backed internet connections, appears to have been resolved.
Mar 8, 16:05 GMT
Investigating -
We have been made aware that some users are encountering an error when trying to open a link within their Cardiff University email.
When the error occurs, the link attempts to open in a web browser, but displays a warning "We cannot connect to eur03.safelinks.protection.outlook.com"
Investigations so far suggest that a portion of the infrastructure that BT utilises to deliver internet services (such as Broadband) to users is encountering errors when interacting with Microsoft's link protection technology. BT also provide these services on behalf of other providers, so several ISPs, including mobile phone data networks, may be affected.
We have raised the issue with Microsoft, and are awaiting the results of their investigation.
If you are affected by this issue, connecting to the University VPN has shown a high degree of success in bypassing the problem.
Mar 7, 10:59 GMT